Les Clefs D'or Membership Awarded to Jim Anderson, Chief Concierge, Fairmont Sonoma Mission Inn

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. January 14, 2014

JANUARY 14, 2014 - Les Clefs d 'Or USA has awarded Mr. Jim Anderson, Chief Concierge at the Fairmont Sonoma Mission Inn & Spa membership into the elite organization.

Les Clefs d'Or (pronounced "lay clay door") is French and literally translates as "keys of gold". Crossed gold keys displayed on hotel concierge lapels assure travelers they are dealing with a seasoned professional who is dedicated to serving their every need and who has fulfilled intense membership and service requirements.

Mr. Anderson is amongst three concierges in Sonoma County to receive such distinction. Selected for membership based upon their training, outstanding service delivery, community outreach and involvement, Jim joins an elite group of US concierge professionals (+- 500) who share this appointment including Tom Wolfe, Chief Concierge at the Fairmont San Francisco and founder of the Les Clefs d'Or concierge association in the U.S. Anderson also serves as one of the resort's accredited sommeliers. Jim shares, "I am so honored to be accepted into this prestigious organization, as leaders in service delivery, a concierge is the ultimate role model of service excellence."

Rick Corcoran, General Manager of the Fairmont Sonoma Mission Inn & Spa adds, "The concierge role has a powerful impact on the overall service and profitability of any hotel environment. Les Clefs d'Or USA is an organization that seeks to improve the guest experience by creatively catering to the travelers needs and providing the highest level of personalized service. We are quite proud Jim's accomplishments."

Les Clefs d'Or professionals have a never-ending network of acquaintances, friends and colleagues from around the world to assist them in meeting and exceeding guest demands. Known for rolodexes worth millions, Les Clefs d'Or concierges are in the enviable position of being able to recommend destinations, businesses, companies, and/or products to thousands of business and leisure travelers throughout the world. Members of Les Clefs d'Or USA represent over 275,000 hotel rooms nightly at more than 250 primarily four-and five-star properties and constitute the only national association of professional hotel concierges in the United States.

About The Fairmont Sonoma Mission Inn & Spa

The Fairmont Sonoma Mission Inn & Spa, is located 40 miles north of the San Francisco Golden Gate Bridge at 100 Boyes Blvd. in Sonoma Valley, the heart of Northern California's wine country. Renowned for natural mineral waters, unparalleled charm and gracious service, and a recipient of both the AAA-Four Diamond and Mobil-Four Star Awards, the recently renovated resort consistently provides the country's finest European spa experience. For reservations please call 1-800- 441-1414 or (707) 938-9000, or visit the Inn's website at www.fairmont.com/sonoma.

About Fairmont Hotels & Resorts

Fairmont Hotels & Resorts is a celebrated collection of more than 65 luxury properties around the globe, including Shanghai's Fairmont Peace Hotel, The Plaza in New York, and Makkah Clock Royal Tower in the Kingdom of Saudi Arabia. The luxury brand's distinctive hotels offer a sense of heritage and sophistication, warm, engaging service and culturally rich experiences. Fairmont balances the company's economic, environmental and social priorities and provides the framework for responsible hotel operations through the Sustainability Partnership program. Fairmont is owned by FRHI Holdings Limited, a leading global hotel company with over 100 hotels under the Fairmont, Raffles, and Swissotel brands. The company also manages Fairmont, Raffles and Swissotel branded luxury private residences club, whole-ownership residences and serviced residences properties. For more information or reservations, please call 1-800-441-1414 or visit fairmont.com.