What travelers are seeking has shifted dramatically. Where once luxury was defined by seeing and being seen in 'hot' destinations, or by the sheer grandeur of the accommodation, today's discerning guests want their travel to be meaningful, authentic and sustainable. Now, they want to experience their destination less as interloping tourists and more as locals-albeit pampered ones-and that quest begins the moment they arrive at their destination. READ MORE

The advent of digital workers powered by Robotic Process Automation (RPA) is poised to significantly enhance operational efficiency and improve the guest experience. A research study conducted by Dr. Aluri and his co-authors, employing a case study method, revealed that high-tech digital solutions for workers can augment intelligence, allowing humans to concentrate on the high-touch aspects of the hospitality industry. READ MORE

Hotels are increasingly turning vacant rooms into resources for social good, offering breaks for unpaid carers and supporting community initiatives. This purpose-driven approach strengthens ESG commitments, builds guest and employee loyalty, and enhances brand reputation - all at minimal cost. By repurposing unused inventory, hotels create meaningful community impact while reinforcing hospitality's true purpose: providing care, rest, and connection beyond just a bed. READ MORE

Rekha Magon of Boundless Life discusses how hospitality can go beyond comfort to spark empathy, resilience, and sustainability. By blending travel and education, she explores how global citizenship can be nurtured in families and communities, and why the industry's future depends on creating transformational, purpose-driven experiences that foster meaningful connections across cultures as well as generations. READ MORE

Understanding the way different people think, consider, and reflect on creating and implementing new and or innovative ideas and practice is a framework for Thought Leadership. The premise in this discussion is that thought leadership should be developed and nourished to create a culture and community. This article will focus on thought leadership development for individuals, employees, businesses, and students. READ MORE