The hospitality industry relies so heavily on its people, but how much do businesses really know about what workers are thinking and feeling? SafetyCulture's 'Feedback from the Field' study sheds light on a range of topics from job satisfaction, skills and labor, to tools, IT systems and AI. The results could be a wake-up call for those in management. READ MORE

Valor Hospitality views food presentation as essential to creating memorable dining experiences that reflect its brand identity and dedication to excellence. With the launch of SAVOR, Valor's new premium food and beverage sector, the company enhances creativity, sustainability and operational efficiency into every dish. Through tailored concepts, consistent standards and impactful presentation, Valor's goal is to elevate hospitality across its portfolio. READ MORE

The ongoing labor shortage feels like the hotel industry was handed a crate of lemons, causing staff to work double time, leading to burnout, less-than-stellar guest experiences, and lowered revenues. But with some ingenuity, and tapping into new technologies, savvy hotel managers can whip up a batch of delicious lemonade for sweet guest reviews…and even sweeter profit margins. READ MORE

The year 2024 presented its challenges for hospitality industry. Labor shortages, creating a personal customer service experience, and streamlining hospitality services through technology are just a few to name. Moving forward, some existing trends will remain a challenge and some new trends may emerge due to a shift in customer expectations, technological advances, and economic pressure. READ MORE

Legacy Vacation Resorts (LVR) has made significant strides in 2024, expanding its business while deepening its commitment to sustainability and social justice as a Certified B Corporation. By aligning operations with its values, LVR has improved employee retention, operational efficiency, and revenue growth. Acquiring new properties, enhancing guest experiences, and expanding its sustainability initiatives, LVR continues to balance profitability with positive environmental and social impact. READ MORE

Artificial Intelligence (AI) is here to stay. Its application(s) are across sectors and will most certainly include the diverse service industry. The questions are how AI mesh with guest service and as a framework for effective communications. This article will discuss the use of AI in the hospitality industry for service, efficiency, and product enhancement. Examples and applications will be shared. READ MORE

The AI Revolution in Hotel Pricing explores how artificial intelligence is transforming hospitality revenue management. By analyzing complex data points like social media sentiment, weather patterns, and guest behavior, AI enables hotels to create dynamic, personalized pricing strategies. These advanced systems improve revenue per available room, enhance guest experiences, and help hotels adapt to changing market conditions more effectively than traditional pricing models. READ MORE

Demands on leadership and management has changed significantly in the past four years. Changes in workforce, changes in demands, changes in location of team members, and even changes in the personal needs of the team requires managers and leaders to support their organizations in very different ways. Understanding the differences in managing vs. leading today's workforce will better prepare teams for the future. READ MORE

This article emphasizes the importance of introducing the benefits of AI to hotel guest. Key areas of AI uses to enhance the guest experience are identified. Skepticism of AI integration has created hesitation in interactions and adoptions of AI. Once guest understand the reasoning behind AI technology then properties will gain their trust and loyalty. READ MORE

Integrating naturopathy, herbal mixology, and other holistic practices into U.S. hotels can significantly enrich the guest experience. This approach resonates with travelers' increasing interest in wellness and self-care. By embracing these practices, hotels can set themselves apart in a competitive landscape and cater to the desires of guests pursuing a holistic lifestyle. Despite this, the U.S. hotel industry still faces challenges. READ MORE

The authors emphasize the importance of employee training in the lodging industry, noting its impact on service quality, job satisfaction, and employee retention. Examples are plentiful, for example organizations such as Hilton and Marriott tailor programs to boost engagement and reduce turnover. Furthermore, resources such as HFTP's Academy offer cost-effective solutions for high-quality training, even for smaller hotels, enhancing both workforce resilience and guest satisfaction. READ MORE

Social media influencers have become a crucial part of successful public relations campaigns, and hotel leaders should engage them to promote their properties. While adding influencer relations to your PR program may seem daunting, implementing a plan for working with content creators will help properties reach new audiences, many of which no longer read or watch traditional media. READ MORE

Though staffing continues to pose challenges across the hospitality industry, hotel owners and operators have more opportunities than ever to empower their workforce. A renewed focus on technology, flexibility and career development are all part of a strengthened recruitment and retention process, particularly for general managers. These people-focused efforts lead to greater guest satisfaction, engaged associates, and long-term success through hotel performance. READ MORE

The "12 Days of Seasonal Health" article emphasizes the importance of supporting employees during the stressful holiday season. It suggests strategies like providing mental health resources, flexible schedules, and recognition. Other ideas include offering nourishment, organizing charity events, and incorporating exercise. These initiatives foster a caring workplace culture, reduce stress, and promote employee well-being, ensuring holiday cheer and productivity. READ MORE

The traditional spa amenities are no longer a prerequisite for the provision of wellness. High capital expenditure or disruptive change to a property is not required to provide a heightened, quality wellness experience to a guest. Introducing wellness touch points into non-wellness properties and a better understanding of guests' lifestyles need not be a cost driven exercise with major benefits to both the guest and operator. READ MORE