HOTEL BUSINESS REVIEW

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Jerome G. Grzeca

An immigration policy is important as it helps companies navigate complex legal requirements, ensuring compliance with laws while attracting global talent. It fosters diversity, innovation, and competitiveness, while minimizing risks associated with non-compliance. A clear policy streamlines recruitment, improves employee retention, and enhances the company's reputation as a global employer, supporting growth and operational efficiency. READ MORE

Lawrence Adams

As hotel companies strive to distinguish their brands at the ultraluxury end of the spectrum, they now find that providing guests with simple solitude in a tranquil setting away from the din and cacophony of tumultuous urban life has great appeal. Applications of innovative new technologies for acoustic engineering, fueled by advancements in AI, will provide guests with the transformative benefits of pure luxurious silence. READ MORE

John Mavros

On April 23, 2024, the U.S. Department of Labor issued a final rule raising the salary threshold for exempt employees under the Fair Labor Standards Act. This change, rolled out in two stages, affects millions by altering exempt status and increasing overtime eligibility. Employers must adjust salaries or face new obligations, with legal challenges expected. Compliance preparation is crucial. READ MORE

Jennifer Nagy

In today's highly competitive hospitality market, trust is one of the most important factors in ensuring a company's profitability over the long term, as it helps bridge the gap between intent and action, transforming lookers into confident buyers. This article will show hospitality companies how to build trust and credibility with potential customers to shorten the sales cycle and maximize revenue. READ MORE

Laurel Tiedeman

Pop-up events offer hotels and restaurants an innovative strategy to boost foot traffic and engage customers. These limited-time experiences capitalize on trends and cultural moments, creating Instagram-worthy spaces with unique F&B offerings. Successful pop-ups require careful planning, creative themes and strategic partnerships. By attracting diverse clientele and generating buzz, businesses can convert one-time visitors into long-term customers and gain valuable insights for future operations and brand development. READ MORE

Simon  Saunders

Wellness facilities, services, and amenities can significantly enhance overall revenue generation and profitability at hotels-if chosen wisely. In this article, we explore key factors that investors, developers, and operators should consider when selecting suitable wellness features. We also delve into specific wellness offerings that can deliver the highest returns on investment, helping stakeholders make strategic and profitable decisions. READ MORE

Maliha Aqeel

Sustainability storytelling influences how key stakeholders perceive your brand. By being transparent, authentic and purpose-driven in your communications, you can build trust, foster loyalty, and enhance your brand's reputation, all while contributing to a more sustainable future. This article explores how hospitality brands can communicate meaningfully about their sustainability initiatives using a human-first approach to brand storytelling. READ MORE

Andy De Silva

Today's customer has clear expectations of what a luxury hotel experience should look like. But how does a luxury hotel maintain that distinct level of quality that their guests expect when adding sustainability to the mix? Learn about the multiple options luxury hotels can pursue to ensure that sustainability is integrated seamlessly without sacrificing quality. READ MORE

Paul McElroy

The city of Honolulu has roughly the same population as Pittsburgh. But-until earlier this year-it was lacking for downtown hotel options, since the vast majority of the island's hospitality offerings are situated in beachfront Waikiki. Now travelers and hotel companies are looking at downtown Honolulu with fresh eyes-and successful developments in Honolulu's urban core offer a lesson for forward-thinking hoteliers. READ MORE

John Young

A bird's eye view from a seasoned industry expert on how to analyze past financial trends and data, and use that information to project into the future, protecting finances in order to run a successful business. The article includes preemptive strategies and tips for including the whole hotel team in a plan for financial health moving forward. READ MORE

Jennifer Barnwell

As the hospitality industry evolves, boutique and independent hotels are at the forefront of distinguishing themselves by curating unique and memorable experiences. Delivering a superior guest stay that includes the options to create an itinerary of experiences has become the top strategy for properties to build guest loyalty and earn positive reviews in a competitive market. READ MORE

Sanat Patel

This article explores three scenarios for hospitality lending: a recovery scenario driven by strong liquidity and increased demand, a cautious growth scenario, tempered by economic uncertainty, and a recessionary scenario marked by rising defaults and tightening credit. While lower rates encourage development, inflation, and labor costs could slow project execution, especially in more uncertain environments. The outlook for hospitality lending hinges on how economic conditions unfold in the coming months. READ MORE

Cara Silletto

A strong employer brand is essential for attracting and retaining top talent in the hospitality industry. This article outlines six strategies to improve your internal customer experience, leading to higher employee engagement and better guest satisfaction. Building an employer brand that your employees rave about doesn't happen overnight, but it's an investment worth making for long-term success. READ MORE

Chintan Dadhich

Guest education is often overlooked in hospitality, but it is an integral aspect of the experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination. Education serves as a powerful tool for enhancing the guest experience, by building deeper connections, and communicating positive messages that can lead to lasting loyalty. READ MORE

Stephanie Smith

In hotel marketing, digital strategies must transcend silos to align with sales and revenue teams for a competitive edge. Acronyms like SOV, ROAS, and CTR are important but only when tied to real performance gains. Success hinges on clear differentiators, collaboration on future need dates, addressing online gaps, and long-term planning. Continuous education and data-driven decisions ensure sustainable growth. READ MORE

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