Duetto Expands its Commitment to Innovation with Expanded Customer Success Team
Revenue Management Professionals with Decades of Experience, Deliver First-Class Support for Hoteliers Who Get the Duetto Edge
San Francisco - September 6, 2013 - Duetto, the only cloud-based technology firm focused on revenue management for the hotel industry, announced the expansion of its Customer Success Team to support the accelerating adoption of Duetto Edge.
Duetto's Co-Founder and Chief Analytics Officer, Marco Benvenuti, said, "We are pleased to further our commitment to a first-class experience for our customers through our Customer Success team, which gives our customers free access to Revenue Management experts who can help increase profitability. Duetto is unique in offering exceptional depth, experience, and creativity, to help customers achieve the highest and best use of Duetto products at no additional cost."
The newly expanded Duetto Customer Success team includes:
- Anuj (AJ) Jenveja , a revenue management and customer satisfaction professional who brings deep experience consulting on revenue management for properties across the country, as well as with Caesars Entertainment Corporation in Las Vegas.
- Orie Berezan , a twenty-year hospitality professional who has worked at Four Seasons and brings a PhD from the Hotel Management School at the University of Nevada-Las Vegas.
- Gayle Ehrean , who brings close to two decades of hotel experience, including management positions at Kimpton Hotels and Restaurants, Marriott International, Joie de Vivre and Tarsadia Hotels.
Benvenuti concluded, "Led by these top professionals, our Customer Success team delivers innovative solutions to the Revenue Management challenges and opportunities hotels confront every day." He concluded, "This kind of consultative service typically costs hotels thousands of dollars per month. From day one, it's been clear that our mission is the success of our customers, and we are committed to an all-inclusive cost model. With the rapid growth in the community of Duetto users, we are glad to provide them with unparalleled support, advice, and Revenue Management guidance from a team of leading professionals."
Duetto is building momentum in the displacement of legacy on-premise or hosted hotel revenue management systems utilizing Big Data to optimize demand and provide operational intelligence for hotels. It has seen rapid adoption of its flagship Duetto Edge product. Duetto Insight, a product tailored specifically to the needs of select service and independent hotels, was launched last Spring.
Duetto was founded by Wynn executives, Marco Benvenuti and Patrick Bosworth, along with former Salesforce.com Chief Technology Officer, Craig Weissman. The Company uses Big Data to power Duetto Edge, which delivers better insights on demand, improves pricing optimization, forecasting and hotel operations. Early adopters include hotel brands and properties in the United States, Europe and Asia.
About Anuj Jenveja
AJ manages Duetto's client relationships and communicates their needs with the technical team to ensure successful implementations and happy customers. Most recently, AJ served as Managing Partner of Duetto Consulting, a consulting company co-founded by Marco and Patrick, with a focus in revenue management consulting and outsourcing for casino resorts. Prior to that, AJ worked at Caesars Entertainment Corporation as a President's Associate in Corporate Finance, and later, in revenue management for the Las Vegas region.
About Orie Berezan
Orie Berezan, PhD, is a customer satisfaction and loyalty professional, who brings two decades of hospitality management experience, for brands including Intrawest, Four Seasons, and Playground Corporation, which marketed such brands as Westin and Rosewood in Mexico. Berezan has direct hospitality management experience in markets such as Canada, Japan and Mexico, and has published numerous academic papers, studies and monographs. Berezan resides in Las Vegas.
About Gayle Ehrean
Gayle Ehrean has close to two decades of experience in the hotel industry, and 14 years of management experience in Revenue Management across multiple brands. She joins Duetto from Marriott International, where she was most recently the brand's Revenue Management Operations Leader for multiple properties in the San Francisco market. Prior to that, she was City Director of Revenue Analysis for Kimpton Hotels and Restaurants, and before that, Director of Revenue Management at the Sir Francis Drake, a Kimpton Hotel. She also held Revenue Management positions with Joie de Vivre Hotels, and Tarsadia Hotels, both in California. Ehrean is a graduate of Davenport College, Michigan, with a B.A. in Business Administration and a concentration in Hotel, Restaurant, and Institutional Management
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