Appointments & Promotions

Rosewood Hotels & Resorts Appoints Silvia Baños Director of Sales at Soon-to-Open Rosewood Puebla

PUEBLA, MX. March 13, 2017 - Silvia Baños has been appointed director of sales at Rosewood Puebla, Rosewood Hotels & Resorts’® newest property in Mexico which is slated to open later this spring. In this role, Silvia will provide leadership and strategic direction to Rosewood Puebla’s sales team.

Silvia joins Rosewood Puebla, Rosewood Hotels & Resorts’ newest property in Mexico, set to open in May 2017, with over 10 years of experience in the luxury hospitality industry. She began her career in 1999 with Sheraton Hotels, where she held a number of different positions in the rooms and sales departments. In 2003, Silvia joined Four Seasons Mexico City as a corporate and group sales manager. In 2012, she was transferred to the Four Seasons Vancouver, where she continued her activities as group sales manager.

“We are thrilled to welcome Silvia back to her home country of Mexico and the place where her love for luxury hospitality was born,” said Manual Leal, managing director of Rosewood Puebla. “Over the last few months, Silvia has demonstrated strong leadership skills, accountability, and a passion for service excellence that will greatly benefit both the team and guests of Rosewood Puebla, as well as the Rosewood brand as a whole.”

About Rosewood Hotels & Resorts

Rosewood Hotels & Resorts® manages 18 one-of-a-kind luxury properties in 11 countries, with 18 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing. Rosewood Hotels & Resorts targets to double its number of hotels in operation by 2020.

Contact:
Charlotte Goodman
cgoodman@nikecomm.com
646 654 3413

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.