ADA Compliance

Academia

  • Christos Karmis, President, Mobilite
  • Dave Weinstein, Vice President, Kube Systems, Inc.
  • Drew Patterson, Co-Founder and CEO, CheckMate
  • Gabor Forgacs, Professor, School of Hospitality & Tourism Management, University of Guelph
  • Glenn Withiam, Executive Edtor, Cornell Hospitality Quarterly, Cornell University
  • John Tsoflios, Director, Rewards & OD Division of the HRD, Qatar Chemical; Faculty Member Glion Online
  • John T. Bowen, Dean & Barron Hilton Distinguished Chair at the Conrad N. Hilton College, University of Houston
  • Julian Jost, CEO and Founder, Spacebase
  • Keith Halfmann, Vice President of Operations, Marcus Hotels
  • Marvee Marr, Assist. Professor, Forbes School of Business, Ashford University; Faculty Member Glion Online
  • Mary Farmer, Director, Online Programs, Glion Institute of Higher Education
  • Michael Kasavana, NAMA Endowed Professor, School of Hospitality Business, Michigan State University
  • Natasa Christodoulidou, Assistant Professor, California State University
  • Oliver Tang, Analyst, Horwath HTL
  • Paul Vanderbroeck, Chartered FCIPD CC, Leadership Expert, PVDB Consulting; Faculty Member Glion Online
  • Paul Breslin, Managing Director, Horwath HTL
  • Robert O’Halloran, Professor & Director, Hospitality Management, East Carolina University

Architecture & Design

Boutique Hotels

Concierge

Development & Construction

  • Jeff Green, President and CEO, Jeff Green Partners

Diversity Issues

Eco-Friendly Practices

Executive Leadership

Family Travel

Featured Hotels

  • Loren Nalewanski, Vice President & Global Brand Manager, TownePlace Suites & Springhill Suites by Marriott
  • Sharon Flax Mars, Director of Tourism, British Virgin Islands Tourist Board

Food & Beverage

Furniture, Fixtures & Equipment

Group Meetings

Guest Service / Customer Experience Mgmt

  • Aaron Housman, Partner, Elevate Research
  • Adrian Kurre, Global Head, Homewood Suites & Home2 Suites by Hilton
  • Alan Roberts, Vice President and Global Head of Embassy Suites, Hilton Worldwide
  • Alexandra Sewell, Vice President of Mid-Market & Enterprise Marketing, Comcast Business
  • Brian Johnson, Managing Director, Loews Ventana Canyon Resort
  • Brian McSherry, Chief Operating Officer, M&R Hotel Management
  • Bryan Pearson, President & CEO, LoyaltyOne Inc.
  • Chrissy Denihan, Chief Comfort Officer, Affinia Hotels
  • Claude Guay, President & CEO, iPerceptions Inc.
  • Dan Denston, Executive Director, Mystery Shopping Providers Association - North America
  • Daphne Sipos, Global Brand Director, St. Regis Hotels & Resorts
  • Dawn Wells, General Manager, Fairfield Inn & Suites Charleston North
  • Dean Miller, Director of Agronomy, La Quinta Resort & Club / PGA West
  • Deepak Ohri, Chief Executive Officer, lebua Hotels & Resorts
  • Dennis Armbruster, Vice President and Managing Partner, LoyaltyOne Consulting
  • Don Willingham, Vice President, Brand Performance & Sales Support, Hilton Garden Inn
  • Edward Reagoso, General Manager, The Wilshire Grand Hotel
  • Erich Steinbock, Managing Director, The Carlyle, A Rosewood Hotel
  • Frederick Cerrone, President & CEO, Hotel Equities
  • Hermann Elger, General Manager, Montage Beverly Hills
  • Holly Stiel, President, Thank You Very Much Inc.
  • Holly Zoba, Senior VP of Sales - Hospitality, Signature Worldwide
  • Jim Coyle, Founder & President, Coyle Hospitality Group
  • Jim Maguire, Vice President Guest Services, Vantage Hotels
  • Joe Stanton, Co-Founder and CEO, Elevate Research
  • John Swinburn, Executive Director, Mystery Shopping Providers Association
  • Jonathan Barsky, Partner, Market Metrix
  • Judy Christa-Cathey, VP Global Brand Marketing Hampton Hotels & Hilton Garden Inn, Hilton Worldwide
  • Kimberly Abel-Lanier, Vice President & General Manager Workforce Solutions, Maritz Motivation Solutions
  • Leslie Johnson, Director of Sales & Marketing, Grand Geneva Resort & Spa
  • Lester Scott, Managing Director, Carillon Miami Beach
  • Lonnie Mayne, President, InMoment
  • Marco Albarran, Managing Director, Remarkable Hospitality, Inc.
  • Mark Lomanno, Executive Board Member, newBrandAnalytics
  • Megan Voss, Vice President Human Resources & Associate Development, Aparium Hotel Group
  • Michael McCall, Director of The School of Hospitality Business, Michigan State University.
  • Michelle Wohl, VP of Marketing & Client Services, Revinate
  • Nancy Wiesenfeld, Director of Insight, iPerceptions
  • Naomi Stark, President, Stark Service Solutions, LLC
  • Paul Johns, Chief Marketing Officer , Conversocial
  • Peter McAlpine, Senior Consultant, Renaissance Consulting Ltd.
  • Rick Garlick, Global Practice Lead, Travel & Hospitality, J.D. Power & Associates
  • Robin Korman, Senior Vice President Loyalty Marketing, Wyndham Hotel Group
  • Sapna Mehta Mangal, Associate Professor, School of Hospitality Management, Kendall College
  • Scott Hale, Chief Experience Officer, Brand New Stay
  • Sean Mullen, Chief Sales & Marketing Officer , Noble House Hotels & Resorts
  • Shannon Dooley, Operations Manager - Quality Assurance Practice, LRA Worldwide
  • Shayne Paddock, Chief Innovation Officer for Guest Management Solutions, TravelClick
  • Steve Earwaker, Vice President, Medallia, Inc.
  • Steve Curtin, Founder, Steve Curtin Customer Enthusiast!
  • Sue Garwood, Manager of Education and Training, Best Western Hotels & Resorts
  • Tony Bridwell, Partner and Practice Leader, Partners in Leadership (PIL)
  • Virginia Casale, Director, Global Education, Hospitality Excellence, Inc.
  • Yvonne Tocguigny, Chief Creative and Strategy Officer, Archer Malmo

Hospitality Law

Hotel Market Reports

Hotel Operations

Human Resources, Recruitment & Training

Insurance

Mobile Technology

Revenue Management

  • Ahmed Mahmoud, Founder, revenueyourhotel.com
  • Ally Dombey, Managing Director, Revenue by Design
  • Amy Bair, Career Services Analyst, Florida International University's Chaplin School of Hospitality and Tourism Management
  • Angie Dobney, Vice President of Pricing & Revenue Management Services, Rainmaker Group
  • Anthony Clervi, Vice President, UNA Purchasing Solutions
  • Arturo Garcia Rosa, President & Founder, SAHIC (South American Hotel & Tourism Conference)
  • Ashley Verrill, Market Analyst, Software Advice
  • Barb Bowden, Director, Corporate Revenue Management, Peabody Hotels
  • Bhanu Chopra, CEO, RateGain
  • Bill Kotrba, VP of Industry Strategy, Leisure, Travel & Hospitality, JDA Software
  • Bill Linehan, Executive Vice President, Chief Marketing Officer, Red Lion Hotels Corporation
  • Boaz Ashbel, Managing Director, Aztec Group
  • Bob Mattler, Managing Director, Pace Equity
  • Bonnie Buckhiester, President, Buckhiester Management Limited
  • Breffni Noone, Associate Professor, School of Hospitality, The Pennsylvania State University
  • Brian Tkac, Senior Vice President of Marketing and Sales, Hotstmark Hospitality Group
  • Chinmai Sharma, Vice President Revenue Management, Wyndham Hotel Group
  • Clifford Ferrara, Vice President of Sales & Revenue Management, Chesapeake Hospitality
  • Daniel Chao, General Manager, Novotel Nanjing East and Novotel Nanjing Central
  • David Gilbert, President - Hospitality Group, Heartland Payment Systems
  • Denise Broussard, Senior Vice President Revenue Management & eCommerce, Interstate Hotels & Resorts
  • Don Wilson, Senior Vice President, Maxim Revenue Management Solutions
  • Drew Salapka, Vice President of Sales and Revenue Generation, Hotel Equities
  • EJ Schanfarber, President & Chief Executive Officer, Alliance Hospitality
  • Elizabeth Churchill, Chief Revenue Officer, Aqua-Aston Hospitality
  • Eric Gourdie, Strategic Revenue Director, Sceptre Hospitality Resources
  • Gary Isenberg, President, LWHA Asset & Property Management Services
  • Jesse Ostrum, Vice President of Revenue Management, Vantage Hospitality
  • Jim Sprigg, Director of Database Marketing & Analytics, Intercontinental Hotel Group
  • Jon Higbie, Managing Partner and Chief Scientist, Revenue Analytics, Inc.
  • Jonathan Sockell, Product Marketing Manager, Medallia
  • Kathy Conroy , CEO and Director/Partner , HVS Miami
  • Kelly McGuire, Vice President, Advanced Analytics, Wyndham Destination Network
  • Kevin Robinson, COO and Managing Partner, Aparium Hotel Group
  • Klaus Kohlmayr, Chief Commercial Officer, TSA Solutions
  • Kristie Dickinson, Senior Vice President, Business Development and Marketing, CHMWarnick
  • Kristie Goshow, Vice President Marketing, Sabre Hospitality
  • Liz Uber, Vice President of Revenue Management, Pillar Hotels & Resorts
  • Loulu Lima, Principal, LL Consulting
  • Mario Candeias, Regional Director, Lisbon, Pestana Hotels and Resorts
  • Mark Masuda, Vice President of Sales & Marketing , AmericInn
  • Mark Davis, General Manager, Hilton Los Angeles Universal City
  • Matt Lindsay, President, Mather Economics LLC
  • Matthew Goulden, Managing Director, Triometric
  • Michael McCartan, Chief Executive Officer, eRevMax International
  • Michael Brownsdon, Associate, Capital Allowances, Savills
  • Michelle Woodley, Senior Vice President of Distribution & Revenue Management, Preferred Hotel Group
  • Mmatsatsi Ramawela, CEO, Tourism Business Council of South Africa
  • Motti Tadmor, Technology Business Analyst, MICROS Systems, Inc.
  • Nicole Adair, Area Director of Revenue Management, SHR
  • Nitin Shah, Chairman & CEO, Embassy National Bank
  • Paul Wood, Vice President of Revenue Management, Greenwood Hospitality
  • Paula Macdonald, Director of Communications, McKibbon Hotel Management, Inc.
  • Rhett Hirko, Executive Director, Preferred Hotels and Resorts
  • Robert Mandelbaum, Director of Research Information Services, CBRE Hotels' Americas Research
  • Robert Rauch, President, RAR Hospitality
  • Sanjay Nagalia, Senior Vice President & Co-Founder, IDeaS - A SAS Company
  • Scott Roby, Vice President, Revenue Management, Evolution Hospitality
  • Sheenal Patel, Co-Founder and Chief Executive Officer, NVN Hotels
  • Sheryl E. Kimes, Professor of Operations Management, Cornell University School of Hotel Administration
  • Stan van Roij, Managing Director, Easy (Ez) Revenue Management Solutions Ltd
  • Stefan Wolf, Senior Vice President Revenue & Distribution Strategy, Onyx Hospitality Group
  • Stephen Darling, Principal, Stephen Darling Hospitality Consultancy Inc.
  • Steven Pinchuk, Lead Customer Intelligence & Revenue Management, IBM
  • Theodore Mandigo, Professor, Kendall Coillege
  • Thomas W. Storey, President of Hospitality, SONIFI Solutions
  • Yatish Nathraj, Hotel Broker, HTL Hospitality Advisors

Sales & Marketing

Security & Safety

Social Media & Relationship Marketing

Spas, Health & Fitness

Technology

Coming Up In The February Online Hotel Business Review




Feature Focus
Social Media: Interacting with the Hotel Customer
Consider these astonishing numbers: 1.49 billion active monthly Facebook users. 1.1 billion active monthly YouTube users. 320 million active monthly Twitter users and nearly 400 million registered users on LinkedIn. 400 million active monthly Instagram users and 200 million active Google+ users. The power and reach of social media is an awesome force and it has transformed how hotels interact with their customers. In the past year, social media advertising spending increased 33.5% to nearly $24 billion dollars. Social networks are being utilized by hotels to reach more visitors, expand brand awareness, enhance brand reputation and to establish more direct and personal communication with their customers. Savvy hotel operators are adopting a comprehensive social media strategy, and there are several emerging trends to note. Video continues to be a powerful and influential element in social media marketing, with 70% of companies saying that it is their most effective marketing tool. Video generates a 62% higher engagement rate than photographs alone, and with new social sites like Meerkat and Periscope which offer live video streaming, those numbers will only increase. Sponsored content is another growing trend. Though advertorials have been around for decades, hotels are finding new ways to maximize the visibility of their content. Some are placing sponsored content on Facebook, or on influencer blogs. Another trend is the integration of a “Buy Now” button into social media websites. Customers will be able to make purchases without ever having to leave their favorite social sites. This development is a major convenience for customers and should also be an additional revenue source for hotels. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.