Spas, Health & Wellness
Michael Koethner
  • Spas, Health & Wellness
  • Creating a Visionary, Functional and Operational Double Treatment Room
  • A collection of data, but not in the old-fashioned, very outdated and very boring numbers approach; rather with a compassionate view on how the industry will evolve, beyond the veil, in the very near future. Let’s have a look at how to create a visionary, functional and operational double treatment room that is designed, professionally organized and set-up in such a manner as to fulfill the therapist’s performance requirements and to accompany the demands of the new market, as well as the future guests’ expectations. It will be crucial to include all aspects from the inside out. Read on...

Camille Hoheb
  • Spas, Health & Wellness
  • Global Wellness Day: Why Hotels Should be Involved
  • A hotel’s vitality hinges on the guest experience. Out of all the business trends, none is more powerful than the growing wellness movement. Wellness is everywhere. This is especially true in tourism, with healthy amenities at airports, airlines and lodging. Healthy hotel brands are leading the way and other properties are following suite. Hotels deliver healthy options related to physical, emotional, intellectual, spiritual, environmental and social wellbeing. Read on...

Judith Jackson
  • Spas, Health & Wellness
  • Hospitality with Soul
  • Who is the first person your guest has a conversation with as they arrive and enter? Is it the doorman, parking valet, front desk associate, or bell person? By the time your guest enters the hotel, one or more members of your staff have already effectively communicated your property's number of stars -- official or not. This messaging is telegraphed through the owner or operator’s philosophy of management and training, and it goes well beyond any off-the-shelf or even custom training program or protocol. It requires a good dose of soul. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • How Everything Fits - As Found in Natural Law
  • Ideally, humanity, or at least the one’s involved in the health and wellness industry, should by now be aware of the fact that there is much more to the every day grinding than just the mundane existence. The one’s who are honestly and genuinely tuned into the yet invisible spheres, plugged in – so to speak, and living deep down in the well of the energy whirl, are very well aware of the huge opportunities that are yet to come, in regard to health, healing, wellness, prosperity and pure bliss. However, it is still a challenge not be distracted by all the useless, artificial distortions, self-centeredness, and chit-chat that drives humanity apart. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • Putting Your Spa Enterprise on a New and Higher Platform of Recognition
  • The hospitality and wellness industry has reached a point where it has no other choice than to start applying an integration process with a focus on how to encourage and apply a development of the individual human potential that matches the new economy. There is a business environment in the making where companies and corporations are going to be seen and operated as living organisms, occupied by human beings who thoughtfully and organically communicate and interact from the heart energy, at all times Read on...

Michael Koethner
  • Spas, Health & Wellness
  • A Therapist's Day: A View of What Should Take Place in the Future Wellness Environment
  • The next few years, and the distant future, will see the profession of alternative therapy (i.e. naturopathy, homeopathy, physiotherapy, psychotherapy, energy alignment, soul healing, fitness, exercise and the likes) in much higher demand than at any rate and time before. The increasing demand for complementary therapies will unfold itself through the yet unseen energetic forces of the soul and spirit. These two entities will ignite a fire with the human body volcano to release deeply repressed and unresolved issues; regardless of the mental, spiritual and/or physical condition of the individual. It is going to happen across the globe, stretching into every tiny corner of society; the business environment must be ready to accommodate its demand and be open to new opportunities, not the other way around. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • Synchronicities: When the Impossible of the Possible May Look Like a Miracle
  • We are living in profoundly extraordinary times and in order to get the most out of it, everyone must fully and completely step aside and leave the constraining and very limiting realms of mundane and irresponsible thinking, behavior and systems, which society has created for itself. People are coming to terms with the painful truth that they have given away all sacred and inherent knowledge and wisdom for the sake of a fake and restrictive safety net that in fact does not exist. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • The Grand Opening Ceremony
  • A Grand Opening of a hotel and/or wellness enterprise ought to be something very exciting and beneficial for everyone involved. It should reflect a strong sense of worldliness, creativity with an architectural and interior design touch of complete alignment, effective and well-thought planning, efficient and structured organization, a sense of familiarity and a feeling of having arrived home. It is through the alignment and the inclusiveness of all parts, where the whole presents itself, and thrives in total harmony, peace and abundance with everything the endless universe has to offer. Read on...

Cecilia Hercik
  • Spas, Health & Wellness
  • Resorts and Hotels Leading the Wellness Movement
  • Looking back at the anecdotes from history books, spas were exceedingly popular in the Roman, Greek and Egyptian eras. Ancient philosophies preach the importance of cleansing the mind, body and spirit through connecting with Mother Earth and the world’s energy, such as “Earthing,” which promotes direct contact with the earth's electron-rich surface. The premise of Earthing is that grounding the body to the earth's surface, most commonly done walking barefoot, stabilizes natural electrical rhythms and reduces disease-causing inflammation. The ancient Egyptians, Romans and Greeks not only practiced Earthing, but also enjoyed hot and cold water treatments, followed by aromatic massages with fragrant oils, and had herbalists and apothecaries. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • Stepping Out: Coming to Terms with the Global Predicaments
  • In the past few years, there has been an ever-growing, very subtle feeling of insecurity, instability, craziness up to some point of panic, when it comes to people’s daily life, personal growth and the overall economic growth. This feeling has forced humanity and societies to do things that have separated everyone and everything on a large scale with some very unpleasant outcomes. However, in the past 10 plus years this feeling has turned to the other side of the coin with an even deeper sense of urgency surfacing in each of us, to find out what this is all about, supported by a force that is seemingly coming from nowhere. This deep-seated feeling of unrest has been on the rise since the mid 40’s, and pushed aside ever since to avoid confrontation of a possible ugly truth, the truth that the life lived up until today was an illusion. Read on...

Trent  Munday
  • Spas, Health & Wellness
  • Hotel Spas and the Wellness Journey
  • Professor Gerard Bodeker has said that spas are the ‘organizational face of Wellness’. What he means by this is that spas provide a safe and understandable entry point into the diverse and often confusing world of Wellness. Much like a hospital is the organizational face of illness. Patients rarely know which medical specialist is the most appropriate for their specific condition. They trust that the hospital will direct them to right doctor. Spas, according to Bodeker, offer the same for Wellness. Read on...

Maggy Dunphy
  • Spas, Health & Wellness
  • Incorporating Nature Into the Spa and Wellness Experience
  • Spending time in nature is the best remedy to improve your quality and outlook on life. It also provides the simplest, most cost effective and innovative opportunities to have a positive impact on our overall well-being. Global Wellness Tourism is a $3.4 trillion business as reported by the 2013 Global Wellness Report. Dr. Deepak Chopra noted in a recent speech that, “Wellness is the number one trend in the world today.” And Ophelia Yeung, senior consultant, Center for Science, Technology & Economic Development, SRI, and one of the report’s lead researchers, argued that she only sees more growth ahead: “Prevention-challenged traditional healthcare systems, and an obesity and chronic disease crisis, are simply costing people and governments too much. Read on...

Jay Heidenreich
  • Spas, Health & Wellness
  • Spa Branding With a Focus on Holistic Wellness and an Infusion of the Local Culture
  • Authenticity and unique experiences continue to be important criteria to most travelers when making travel destination decisions. Along with this trend, we’ve seen guests also looking to maintain healthy lifestyles while on vacation. As the focus on holistic wellness and authentic travel experiences continues to grow, it is important that we as hoteliers keep these ideas front of mind as we develop new concepts for our hotel offerings. Infusing authenticity, health and wellness into all aspects of a hotel from spa to food and beverage and guest activities, is something we are very dedicated to at The Ritz-Carlton, Kapalua. We are consistently planning and evaluating our hotel amenities to ensure that our guests have the opportunity to create lasting memories through unique experiences they would not be able to find elsewhere. Read on...

Leslie  Wolski
  • Spas, Health & Wellness
  • Is Wellness Healthy for Your Spa Brand?
  • Embarking on a vacation is always such an exciting time. We enjoy seeing new places, meeting new people, experiencing different cultures and eating exotic foods. However, we also have to lug our over-packed bags, negotiate the maze that is airport security, flag down taxis and navigate our way around new cities. We go on vacation to escape the stress of work, social obligations and the demands of day to day life, but unfortunately many times we simply add to the aggravation. It is no wonder that in the most recent Spafinder survey 85 percent of travelers responded that they return from vacation feeling less rejuvenated than when they left. Read on...

Victor Bennett
  • Spas, Health & Wellness
  • Capturing the Millennial Through Customized Spa Experiences
  • According to the US Census, in 2015 there are 92 million millennials in the marketplace. They range from 18-35 years-old and are presently the largest demographic age group,. Jen Usery of the Worthgroup, a leading hospitality architect and design firm, conveys that millennials are expected to represent 50 percent of all travelers in 2015 – 50 percent! . The travel industry predicts that millennials will incrementally out spend any other age group on travel services in the next 12 months. Millennials’ fervor for wellness, search for novel experiences, and social media and technology, are driving hotels to create new brands or to tweak existing culture to address the unique needs of this age group. Hotel spas are strategically positioned to provide just what the millennials are looking for. When they focus on wellness, address the potential and pitfalls of a lifestyle of saturated technology, and create customized spa experiences, it can increase ROI, guest experiences and satisfaction. Read on...

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OCTOBER: Revenue Management: Technology and Big Data

Gary Isenberg

Hotel room night inventory is the hotel industry’s most precious commodity. Hotel revenue management has evolved into a complex and fragmented process. Today’s onsite revenue manager is influenced greatly by four competing forces, each armed with their own set of revenue goals and objectives -- as if there are virtually four individual revenue managers, each with its own distinct interests. So many divergent purposes oftentimes leading to conflicts that, if left unchecked, can significantly damper hotel revenues and profits. Read on...

Jon Higbie

For years, hotels have housed their Revenue Management systems on their premises. This was possible because data sets were huge but manageable, and required large but not overwhelming amounts of computing power. However, these on-premise systems are a thing of the past. In the era of Big Data, the cost of building and maintaining an extensive computing infrastructure is incredibly expensive. The solution – cloud computing. The cloud allows hotels to create innovative Revenue Management applications that deliver revenue uplift and customized guest experiences. Without the cloud, hotels risk remaining handcuffed to their current Revenue Management solutions – and falling behind competitors. Read on...

Jenna Smith

You do not have to be a hospitality professional to recognize the influx and impact of new technologies in the hotel industry. Guests are becoming familiar with using virtual room keys on their smartphones to check in, and online resources like review sites and online travel agencies (OTAs) continue to shape the way consumers make decisions and book rooms. Behind the scenes, sales and marketing professionals are using new tools to communicate with guests, enhance operational efficiencies, and improve service by addressing guests’ needs and solving problems quickly and with a minimum of disruption. Read on...

Yatish Nathraj

Technology is becoming an ever more growing part of the hospitality industry and it has helped us increase efficiency for guest check-inn, simplified the night audit process and now has the opportunity to increase our revenue production. These systems need hands on calibration to ensure they are optimized for your operations. As a manager you need to understand how these systems work and what kind of return on investment your business is getting. Although some of these systems maybe mistaken as a “set it and forget it” product, these highly sophisticated tools need local expert like you and your team to analysis the data it gives you and input new data requirements. Read on...

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.