Spas, Health & Wellness
Laszlo Puczko
  • Spas, Health & Wellness
  • Owners Demand More Accountability in Wellness/Spa Investments and Operations
  • It may seem to be relatively straight forward to talk about accountability and investment in spas or wellness centers. Reality however proves otherwise. Interestingly, the industry has not yet accepted a definition for spa, or for wellness centers (or different types of spas). According to the International SPA Association “Spas are places devoted to overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit.” Although ISPA’s relevant terminologies are often referred to, these are not global definitions. Still, at least there are some descriptions available for spas. Wellness centers represent an even less clear arena. Read on...

Melinda Minton
  • Spas, Health & Wellness
  • The "Bleisure" Trend
  • Millennials are counteracting their fight to have more free time with upping their productivity. They crave the spa because they put their well-being before work. Other demographics are also working to live rather than living to work. With that sentiment business travelers are adding on to their working business trips by adding family or significant others to the trip. Spa and wellness programs work wonderfully in the sense that they add creative fitness, healthy cooking, meditation, team and couples focused activity to the sometimes hum-drum qualities of a hotel stay. Furthermore, as a property slated to handle a company's business travel and leisure expenditure is a profitability bonus that makes numbers sing the praises of bleisure. Read on...

Gaye Steinke
  • Spas, Health & Wellness
  • A Rocky Mountain Sanctuary That Transforms Bodies, Minds and Souls
  • Most leisure travelers in the 21st century still expect the same things out of their vacations that they wanted in years gone by: beautiful sights, convenient comfort, and unique adventures. But there is a new travel trend on the rise. With an increasing focus on wellness in our every day lives, it was inevitable that travelers and meeting planners would want to incorporate healthy, mindful experiences into vacations and events. That means personalized spa treatments, location-specific yoga sessions, refreshing eco-tourism excursions, restorative detoxes and more. A wellness-focused getaway isn’t just a vacation. It is about how a destination can change a person’s body, mind and soul. Read on...

Sylvain Pasdeloup
  • Spas, Health & Wellness
  • Sofitel's Key Essence of 'Wellness' on the Island of the Gods
  • Sofitel Bali Nusa Dua Beach Resort is the Sofitel brand’s first presence in Bali, often dubbed the ‘Island of the Gods’. The Resort has firmly established itself as a wellbeing destination, putting in much emphasis on one of the Sofitel brand’s ‘key essences’ of hospitality, namely Wellness. It does so through the Sofitel luxury marque’s So SPA, an ultramodern spa facility onsite at the resort, which is complemented in the ‘fitness’ aspect by the So FIT full-fledged gym and fitness facility. An added bonus, and unique to this Sofitel resort, is Vietura Aesthetic, a third-party operated skin rejuvenation clinic. Read on...

Andres  Araya
  • Spas, Health & Wellness
  • Making the Spa Integral to Your Property
  • In fall 2015, Abadía Retuerta LeDomaine – a 900-year-old abbey and winery that was converted in 2012 into one of Spain's most exclusive hotels – opened a stunning, state-of-the-art spa. Santuario LeDomaine Wellness & Spa was the final component to complete this extraordinary, historic property. It was also more than that: it reinforced and expanded the persona of a winery hotel, set among the vineyards, with a signature vinotherapy concept implemented by one-of-a-kind ‘Spa Sommeliers.’ The new spa embodies and furthers the hotel’s theme, spirit and ethos – making it more relevant and deeply connected to the property, as well as helping build and drive usage. Read on...

Deborah Waldvogel
  • Spas, Health & Wellness
  • Embracing Technology to Create Spa Experiences That Transcend Location
  • While the Classic Swedish Massage remains the most requested spa treatment, today’s spa-savvy business and leisure guests, regardless of geographic location, are expecting a deeper and more enhanced experience, like those often found in destination spas. Many spas are accomplishing this through the use of specialized equipment, spaces, and wellness programs. Furthermore, while it may seem contradictory to traditional spa philosophies that promote a tranquil environment encouraging guests to unplug, these modern-day urban facilities, whether it is a city club, hotel or day spa, are incorporating more “high tech” processes, features and treatments to expand and customize their offerings. Read on...

Jacqueline Clarke
  • Spas, Health & Wellness
  • The Turnaround of the Thermal Spa Sector In France
  • French Thermal Spas can inspire modern wellness and spa industries worldwide. They are turning around an industry that was in terminal decline. Their vision is of "a new thermalism" that will develop thermal solutions to solve the public health problems of today. The mega health problems they target include ageing-related conditions, addictions, allergies, stress, obesity related, and effective, but non-medicated, solutions for common pains. The new thermalism expands its appeal by diversifying from the rigidly therapeutic offer into the more flexible “thermoludic” (thermal and leisure). A major research project is generating the evidence to convince consumers and insurers. Read on...

Paula J. Azevedo
  • Spas, Health & Wellness
  • The Evolution of the "Spa Concept"
  • In an era of where the words personal, experiential, adventure, extreme and destination are often heard – at least among those of us in the business of hotels – it is clear consumers are seeking uniqueness in their travels, whether they are for business or pleasure. Hoteliers are wisely taking this to heart and responding to these demands. One way owners and operators are strategically meeting guests’ needs is by tapping into and elevating the experience of a once luxury-only amenity: the spa. The focus makes logical sense. Read on...

Camille Hoheb
  • Spas, Health & Wellness
  • Why Hotels Should be Involved in Global Wellness Day - Part II
  • Global Wellness Day (GWD) is an international, noncommercial initiative aimed at improving well-being across the world. Today, there are 3,000 locations in 100 countries organizing GWD celebrations worldwide. This article is part 2 of a 2-part series. Part-1 featured Belgin Aksoy, Founder of GWD. As a new Ambassador to Global Wellness Day, I was motivated to write a series about GWD for several reasons. 1) To create awareness and excitement about wellness as a lifestyle and as a business strategy 2) To promote wellness to the hotel industry 3) To share insights from hospitality professionals that have direct involvement with Global Wellness Day in order to encourage greater participation 4) To provide several first-hand accounts about GWD that could be helpful in spurring support from other sectors. Read on...

Judith Jackson
  • Spas, Health & Wellness
  • Use of Aromatherapy in Your Hotel to Build Brand Loyalty
  • How would you like your guests to be positively addicted to staying at your hotel? That’s what can happen if you surround them with the fragrance of pure, natural essential oils which affect the fastest, most direct sense into the brain – the sense of smell. Up-market retailers have known this forever. When I was publicity and feature events director of Bloomingdales, I always knew what they were promoting by the fragrance that permeated the main floor all the way down to the subway entrance. Sandalwood would be the Indian promotion, Chanel perfumes, unmistakably Paris. Aromatherapy was, and I guess still is, Bloomie’s secret weapon. It can easily be yours. Read on...

Judith Jackson
  • Spas, Health & Wellness
  • Going to the Source: Amenities 2016 - A Q&A on Brand Alignment
  • Hotel amenities as a guest offering have become a vital source of attracting business and building a hotel brand. This is a relatively recent phenomenon that has grown in importance as guest’s demand for good quality amenities has become universal. As I thought about writing this article I realized I should go to leaders in the hospitality field as well as draw upon my 15-year experience as the creator of a branded amenity line. Hunter Amenities of Canada and Susan Ricci, innovative former hotel managing director and current hotel and club consultant, became invaluable sources of information and comment from different points of view – which I think you will find as stimulating and helpful as I do. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • Creating a Visionary, Functional and Operational Double Treatment Room
  • A collection of data, but not in the old-fashioned, very outdated and very boring numbers approach; rather with a compassionate view on how the industry will evolve, beyond the veil, in the very near future. Let’s have a look at how to create a visionary, functional and operational double treatment room that is designed, professionally organized and set-up in such a manner as to fulfill the therapist’s performance requirements and to accompany the demands of the new market, as well as the future guests’ expectations. It will be crucial to include all aspects from the inside out. Read on...

Camille Hoheb
  • Spas, Health & Wellness
  • Global Wellness Day: Why Hotels Should be Involved
  • A hotel’s vitality hinges on the guest experience. Out of all the business trends, none is more powerful than the growing wellness movement. Wellness is everywhere. This is especially true in tourism, with healthy amenities at airports, airlines and lodging. Healthy hotel brands are leading the way and other properties are following suite. Hotels deliver healthy options related to physical, emotional, intellectual, spiritual, environmental and social wellbeing. Read on...

Judith Jackson
  • Spas, Health & Wellness
  • Hospitality with Soul
  • Who is the first person your guest has a conversation with as they arrive and enter? Is it the doorman, parking valet, front desk associate, or bell person? By the time your guest enters the hotel, one or more members of your staff have already effectively communicated your property's number of stars -- official or not. This messaging is telegraphed through the owner or operator’s philosophy of management and training, and it goes well beyond any off-the-shelf or even custom training program or protocol. It requires a good dose of soul. Read on...

Michael Koethner
  • Spas, Health & Wellness
  • How Everything Fits - As Found in Natural Law
  • Ideally, humanity, or at least the one’s involved in the health and wellness industry, should by now be aware of the fact that there is much more to the every day grinding than just the mundane existence. The one’s who are honestly and genuinely tuned into the yet invisible spheres, plugged in – so to speak, and living deep down in the well of the energy whirl, are very well aware of the huge opportunities that are yet to come, in regard to health, healing, wellness, prosperity and pure bliss. However, it is still a challenge not be distracted by all the useless, artificial distortions, self-centeredness, and chit-chat that drives humanity apart. Read on...

AUGUST: Food & Beverage: Multiplicity and Diversity are Key

Paul Hancock

Vegetables are no longer served as garnishes or accompaniments but, center stage in the dining scene in this day. Plate design and bold flavors are more paramount than ever. The “wow” effect is in full effect. Guests are more eager to try something new more than ever before. It is entertainment, so it has to be great and throughout the dining experience. There is a cultural shift happening right in front of our eyes with vegetables. Vegetables have been the unsung heroes of the plate for many decades. That is changing. Read on...

Robert  Hood

What does a restaurant look like in 2017? To define what a restaurant is is a difficult process and not an easy thing to do considering that foodservice has evolved so much and comes in so many shapes and sizes. In 2017 restaurants are not even defined for having chairs or tables for diners or even want diners to stay after the point of food purchase and the sale is completed. This is the world of the ‘QSR’ or ‘Quick Service Restaurant’ and since it arrived it has changed restaurant culture, our food service experiences on an almost daily basis, and begs the question ‘is QSR the new fine dining?’ Read on...

Chris Ferrier

Many hotels are overwhelmed by the thought of putting together a ‘buy local’ or ‘farm-to-table’ culinary program when they also have to serve many guests. Where do you start? Should chefs contact all the local farms, breweries, wineries, fish mongers, meat and poultry farms in their area? Should they visit each farm? Many years ago, this was what we did; but with 1,200 meals to prepare, often we would clear out the farmers’ goods and still not have enough for what we needed. Read on...

Bobby Martyna

A key trend in hotel development is making the hotel lobby a destination for guests. Where in the past, the focus was primarily on the guest room, moving forward, brands and independents are looking to transform the lobby into a space where guests can socialize, work, snack and dine. In order for the lobby destination to be both compelling and memorable, the retail design, visual merchandising and food selection need to convey what is special about the location and must work together to deliver a surpassing guest experience. Read on...

Coming Up In The September Online Hotel Business Review

Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.