ReviewPro Providing Free Reputation Management Training for Hotels on May 24

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. May 22, 2012

New York, NY - May 22, 2012. ReviewPro, the world leader in online reputation management in the hotel sector today, announced a public online reputation management training class for hoteliers.

Created to help hotel managers put time and resources in the right places when it comes to managing online reputation, hotel marketing experts Daniel Edward Craig and Josiah Mackenzie will show hoteliers how to avoid being in constant reactive mode, and stop treating guest feedback as a threat rather than the opportunity it is.

The training session will cover:

1.Trends that matter: Technology evolutions that are changing the hotel industry right now
2. Listening techniques: Essential tools and processes for monitoring and analyzing guest feedback
3. How to act on feedback: Best practices for using reviews to improve operational efficiency and guest satisfaction
4. How to reply to feedback: Best practices for responding to your guests on review sites and social networks
5. How others are doing it: Examples from the hotel industry and beyond
6. Answers to your questions: Post-training Q&A session where you can ask the experts about your biggest challenges

Building a rock-solid reputation management program provides purpose, clarity and results to social media activities for hotel organizations today. Attendees will learn from real-world examples from ReviewPro's experience working closely with thousands of hotels in more than 70 countries around the world as they build their social media and reputation management programs.

This public training session is part of the beginning of a new initiative at ReviewPro to provide dynamic social media listening technology - combined with professional implementation assistance - to give ReviewPro clients an even stronger competitive advantage, and the support they need to increase guest satisfaction, improve operations, and drive revenue growth.

Additional details and registration for this event can be found at http://www.reviewpro.com/blog

About the Hosts

A former general manager, Daniel Edward Craig helps hoteliers across the globe adopt the latest tools and best practices in social media and online reputation management. He collaborates with ReviewPro as Industry Advisor in the area of Client Engagement. Visit www.DanielEdwardCraig.com Josiah Mackenzie is the Director of Business Development at ReviewPro, and is focused on helping hotels increase their sales by using social technologies to provide remarkable service to their guests. You can find his articles at http://www.reviewpro.com/blog

About ReviewPro:

ReviewPro enables hoteliers to increase guest satisfaction and online revenue by more effectively managing their online reputation and presence in leading social media sites. After rapid growth in the European market, the company has expanded internationally and quickly grown its client roster to thousands of hotels in nearly 70 countries, including the Roger Smith Hotel, the Beverly Hills Hotel, Hotel Bel-Air, Ace Hotel, Mammoth Mountain Resorts, citizenM Hotels, Louvre Hotels Group and Meliá Hotels International. For more information, visit http://www.reviewpro.com