Director of Owner Loyalty Named at Grand Pacific Resort Management
Mary Dieckmann to Assume New Position
May 25, 2010 - Grand Pacific Resort Management (GPRM), a privately owned timeshare vacation ownership management company located in Carlsbad, CA has announced that Mary Dieckmann, Regional Director of Operations has been appointed to the position of Director of Owner Loyalty. This newly created position will have oversight of all Grand Pacific Resorts Owner Support Services.
According to Nigel Lobo, Vice President of Operations, “Grand Pacific Resort Management is committed to enhancing timeshare knowledge and usage by our owners. We are acutely aware that “use equals happiness”. As Director of Owner Loyalty, Mary will implement several initiatives to better engage and educate our owners on timeshare use. The goal is to increase owner usage, get our owners on vacation, thereby resulting in higher levels of owner satisfaction and loyalty.”
Some of the specific initiatives GPRM will launch include more accessible and relevant Timeshare 101 Forums and Blogs; members-only website FAQs; and frequent, thoughtful communication throughout the year on topics relevant to assisting our owners plan and go on vacation.
Prior to this appointment, Mary, had operations oversight for Grand Pacific Resorts' Hilton Grand Vacations Club (HGVC) affiliate Grand Pacific MarBrisa Resort; she also oversaw Grand Pacific Resorts located in Lake Tahoe, Napa, and Indio. Mary Dieckmann joined Grand Pacific Resorts in 1992 as Resort General Manager at Coronado Beach Resort.
“After nearly 20 years with Grand Pacific Resorts, I can safely say I have an in-depth knowledge of what makes our owners happy,” said Mary Dieckmann. “We're going to help them enjoy their vacation experiences more with special touches such as advance notices of upcoming deadlines, in-depth education about the many travel options available to them and a dedicated team of Owner Services professionals to help them navigate their vacation opportunities. We know this will be a win-win situation for our resorts, with less defaults and late payments, and for our owners, who can truly use their vacation to the utmost.”
“Grand Pacific Resort Management is dedicated to Service Excellence and Mary's new role strengthens this commitment to raising the bar on delivering meaningful service to our valued owners,” added Lobo.
Grand Pacific Resort Management is one of the oldest and largest vacation ownership companies based in California. Servicing over 45,000 owner-families every year, it manages over 1,000 units in California and Hawaii. For more information visit WWW.GPRMGT.COM or call Sharrie McIntosh at 760-431-8500.
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