Jiten Installing MTech's PMWorks Preventive Maintenance

Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool

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. October 14, 2008

MIAMI, FL, November 9, 2006. Jiten Hotel Management (JHM), an owner/operator of 20 hotels in New England and the New York City and Atlanta areas, is one of an increasing number of forward-looking hotel companies that have come to realize the positive impact an effective preventive-maintenance program can have on a hotel's guest-satisfaction levels and, in turn, its profit margins.

Brockton, Mass.-based JHM has translated that knowledge into a proactive operational process by having MTech's revolutionary PMWorks software has installed in 12 of its 20 hotel properties.

Since 1993, Miami-based MTech has developed and installed solutions to help hotels improve communications, increase productivity and maximize guest satisfaction. PMWorks, powered by M-Tech's award-winning HotSOS (Hotel Service Optimization System, pronounced hot sauce), is the first ASP designed to handle the specific needs of hotel maintenance. With its quick, easy set up and simple execution, PMWorks runs in a property's regular Web browser and enforces enterprise-level standards for smaller and/or limited-service hotels.

"If we are doing preventive maintenance on a proactive basis, we actually see the number of guest complaints diminish," said Beth Gleim, Vice President of JHM. "What I like about PMWorks is that I know my rooms are being properly maintained, and what my g.m.'s general manager and engineers like about it is that it keeps them on track. Unfortunately, preventive-maintenance programs often take a back seat to other 'crises,' and I don't see that happening as often now in our properties that have PMWorks installed. Most importantly, I think a good PM program encourages repeat guests-and that can only benefit the bottom line."

In addition to the preventive-maintenance functions that PMWorks helps Jiten hotel staffs complete more efficiently and thoroughly, Gleim said she sees yet another value in the PMWorks software: It helps protect her company's investments both at the buy and sell stages.

"We have gone into so many potential hotel deals and have walked away from them because the maintenance and upkeep of the hotels has been so horrible," Gleim said. "So not only do we feel that preventive maintenance programs minimize guest complaints and help our bottom line, but they are important for resale value of our properties."

M-Tech President Luis C. Segredo said JHM's decision to install PMWorks in 12 of its 20 properties to date serves as yet another example of a savvy hotel company seeing the importance of a top-notch preventive-maintenance program-and putting that knowledge to use to betterment of its business.

"Like so many of our hotel clients who have installed PMWorks over the past few months, JHM knows that preventive maintenance-once an all-too-often overlooked aspect of hotel operations-has become a crucial factor in successful hotel management and in increasing property value when owners decide to sell," Segredo said.

"It's been proven that performing basic preventive maintenance helps to preserve the condition of a hotel-rather than fixing an item when it breaks, maintaining it before it deteriorates saves engineers time, saves owners money and saves guests from having a potentially bad experience or getting a negative first impression of the hotel," said Clyde Edson, M-Tech National Account Manager for PMWorks. "Consistency in providing preventive maintenance is critical to hotel operations nowadays. This is why we developed PMWorks, and it's why an increasing number of hotels, hotel companies and management companies are having PMWorks installed in their properties."