New Company Makes Mark by Executing on Upscale Service

Rolls Out Flyte Airline Information Systems

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. October 14, 2008

AUGUST 5, 2008. Kokua is a Hawaiian word that means "to serve," and for the executive team at management company Kokua Hospitality, it is also a phrase they take to heart. Formed just two years ago as a subsidiary of Chartres Lodging, its trail-blazing team of industry innovators is already overseeing more than $40 million dollars in renovations to a growing portfolio of luxury and upscale properties, billing itself as "fiercely independent" with a commitment to world-class service that maximizes owner ROI.

That same independent streak is evident in the renovations Kokua is overseeing at its six properties that include Adams Mark hotels in Indianapolis and Buffalo; The Inn of Chicago; the Doubletree Hotel Magnificent Mile; the historic Allerton Hotel, Chicago; and the W Aloft in Maryland. According to Craig Strickler, Kokua's corporate director of transitions and projects, all changes and upgrades across the company's portfolio, regardless if they are boutique or business properties, have focused on one thing: providing guests with useful services that keep them coming back.

Service Where It Is Needed Most

"This is a highly competitive market," said Strickler, "Differentiating your properties with unique services and amenities guests do not find elsewhere is essential to success." With most of its properties in cities and near international airports, much of Kokua's guest base is business or convention related, though leisure travelers are also an important segment. For this reason, Strickler recently researched and quickly signed a contract with Flyte Systems, the leading provider of real-time flight information, to install its digital airline travel arrival and departure displays to better serve Kokua's guests.

"Not only does Flyte Systems provide a valuable, unique amenity that keeps guests returning, they are aligned with Kokua's philosophy of superior service," Strickler said. High among the accolades he gives Flyte Systems is its willingness to accommodate customized design requests. "With the many renovations we are implementing, each property has diverse needs and Flyte stepped up to meet these specialized design requests for their FlyteTouch flight information kiosks without hesitation." Following Kokua's design guidelines, Flyte Systems provided its kiosks in rich woods and high-tech steel sheathing to match each hotel's lobby theme. In addition, Strickler says Flyte's products deliver what his customers need most these days - flight information that helps them successfully plan their travel day.

Real-time Flight Information

What sets Flyte Systems apart from PC-based applications is its ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by:

---| Air Traffic Control

---| Aircraft maintenance

---| Crew availability

---| Weather

---|Flyte offers a suite of products that serve the traveling public: FlyteBoard, Fly tePass, FlyteChannel and FlyteTouch.

---| FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.

---| FlytePass uses FlyteTouch technology and adds free, secure boarding pass printing, packaged in an all-wood kiosk.

---| FlyteChannel permits guests to view live airport arrival/departure screens via their in-room TV.

FlyteTouch enables individual guests to search flight information via touch screens that display real-time flight arrivals and departures for one or more airports.

After its initial meetings with Flyte, Kokua began rolling out the airline information products property-wide as renovations permitted. Because Flyte uses a property's existing high-speed Internet connection, installation can be completed more quickly and easily than other systems. Eventually, each property will offer all of Flyte's products to guests. According to Strickler, the initial roll out has been met with universal praise, including by the owners. "Just after signing the initial order we scheduled an owner's meeting and thought this would be an ideal way to demonstrate how effectively money was being spent. I called Flyte to see if they could speed up the installation and they did. Our owners were thrilled; they thought it was a great idea and loved the ease of use and accuracy of the information."