TTI Taps Oumou Bah to Drive Customer Relations, Quality Control

As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels

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. October 14, 2008

NEW YORK, NY, August 14, 2007. To maintain an enhanced rapport with managers for better quality control of the property's business centers, TTI Technologies International has hired Oumou Bah as Hotel Relations Manager. In this newly created position, Bah will serve as a liaison between hotels and TTI to listen to hotelier and guest requests, provide ongoing training, and identify the need to implement additional guest-service solutions.

TTI provides self-service business center workstations, boarding-pass terminals and information kiosks to hotels featuring: High-speed Dell computers with Pentium processors, Dell 17-inch flat screen monitors, Dell Laser Printer, credit-card readers (optional bill readers are available), smart media readers, CD Burner, USB port for memory sticks and other devices, laptop ports, Skype international Internet calling connectivity, and Lexmark multifunction machinery.

"While attending a roundtable at the Hospitality Industry Technology Exposition & Conference (HITEC) last month, we heard hoteliers voice concern that there needs to be a considerable improvement in communications between providers of business centers and hotels," said Steve Blidner, president of TTI. "Too often, they said, hoteliers opt to eliminate business centers altogether because too many problems arise that aren't being addressed by the supplier.

"We created this proactive customer-service position to provide a dedicated point-of-contact for our customers to communicate with and share ideas," Blidner said. "Oumou will visit with guests to see how easily they are interacting with our solutions and obtain feedback on satisfaction. Likewise she will meet with hotel managers and guest-service agents to assess whether or not new or additional solutions need to be added based on guest demand. It's our way of showing our commitment to service and communications excellence at TTI." Prior to joining TTI, Bah worked at the Essex House hotel in New York for five years as a guest-service agent, accountant and auditor.

"It is my goal to make certain that each guest leaves the hotel's business center feeling confident about the provided infrastructure and level of service they have just received," Bah said. "Guests should never feel as though they are left to their own devices when using our business solutions. Instead of merely sitting a guest down at a computer or in front of a kiosk, providing quick user instructions and then walking away, we want to instruct guest-service agents on how to better service guests so that they feel that utilizing our business centers is a reliable and effectively superior way of staying connected with their businesses. This will be a simple new client-relations model that will go a long way for the hotel and its guest-service initiatives.

"I'm excited to join TTI in this new role because it's a position that I believe hotel managers and guests will appreciate,' she said. "Today's travelers have come to expect the solutions that TTI provides. It's my job to make sure they can take full advantage of those services in a stress-free environment through simplified instructions, superior technology and 24/7 support."

Effective immediately Bah will begin to visit with all TTI customers in the greater New York area to introduce herself, the company's new customer-service initiative, and new solutions available through TTI, such as the "Concierge on Demand" to debut shortly. Introductory phone calls also will be placed to customers outside that area to determine if an in-person visit is required.

"I look forward to meeting all our customers and exceeding their expectations from TTI so they in turn can exceed the expectations of their guests," she said.