Appointments & Promotions

Wischermann Partners Appoints Theresia Kelly as Director of Spa at The Westin Jackson, Mississippi

JACKSON, MS. September 12, 2017 – Wischermann Partners is thrilled to announce the appointment of Theresia Kelly as Director of Spa at The Westin Jackson, which opened in August. With more than 18 years of experience in the spa industry, Kelly will oversee all aspects of Soul Spa’s management and help the spa reinforce The Westin Jackson’s mission to boost travel and tourism in downtown Jackson and transform every guest’s stay into a revitalizing experience.

“There isn’t a better person than Theresia Kelly to lead our new spa on property in Jackson,” said Mike Burton, General Manager of the Westin Jackson. “With her dedication to wellness and healthful lifestyle, along with her commitment to excellence in providing thoughtful and progressive leadership, Kelly will lead the new spa team to ensure every guest’s spa experience is relaxing, memorable and thoughtful.”

Welcoming both hotel guests and Jackson locals, Kelly will oversee the new one-of-a-kind destination in the city. An oasis of beauty and tranquillity and the only ESPA partner in the state of Mississippi, Soul Spa offers guests the highest quality services, including massages, facials, body treatments and nail services, within a modern and sophisticated urban setting. Soul Spa consists of seven treatment rooms, manicure and pedicure stations adjacent to the reception area, sauna, experience showers and an outdoor courtyard with a whirlpool. The spa is partnered with United Kingdom-based ESPA to carry their premier product line, and is the only ESPA provider in Jackson.

Having extensive experience in luxury spas, resort spas and medical spas, Kelly opened the Wellness Store and Day Spa in Rhode Island in 1999, which she expanded to three locations in historic Wickford Village, Newport and Barrington. As a result of this achievement, she was rewarded “Best New Health and Beauty Store” by Rhode Island Monthly magazine. Kelly has also personally offered education classes in wellness and lifestyle, yoga instruction and healthful lifestyle consultations, going on to be a spa educator throughout the entire Northeastern region of the United States.

“As a spa professional and the new Spa Director at The Westin Jackson, I am committed to the satisfaction of guests with all treatments and services offered,” says Kelly. “The Westin Jackson is the premier property in the vibrant community of Jackson, Mississippi. Jacksonians and hotel guests alike deserve the absolute best spa experience possible and we work tirelessly to provide an elevated, relaxing environment for all.”

Born and raised in the historic town of Heidelberg, Germany, Kelly moved to the United States to attend the Eastern Oregon University, where she received her Bachelor of Arts in Sociology and Psychology in 1993.

About The Westin Jackson

The Westin Jackson, 407 S Congress St, offers 12,000 square feet of highly functional meeting space and 203 luxuriously appointed guest rooms and suites. Featuring a unique wine bar & bistro restaurant concept, Estelle Wine Bar & Bistro, and state-of-the-art spa, Soul Spa, The Westin Jackson will celebrate the history and culture of Jackson, MS, also known as the birthplace of America’s music. Marking the brand’s debut in the state, The Westin Jackson is ideally located in the heart of downtown Jackson and within walking distance to the Mississippi Museum of Art, the Federal Courthouse, the Planetarium and the historic music and arts theatre, Thalia Mara Hall. Also within one block from the hotel, the Jackson Convention Complex features over 300,000 square feet of flexible meeting and exhibit space for convention attendees.

About Wischermann Partners

Wischermann Partners, Inc. is a national hospitality firm, focused on the operations of upper upscale and luxury hotels. Recognized by clients, peers and industry experts, Wischermann Partners brings a unique mix of knowledge, experience and insight to hospitality management, development and acquisitions. Currently, Wischermann Partners operates a hotel portfolio of more than 3,400 rooms. For more information about Wischermann Partners, please visit

Noreen Heron

Coming Up In The October Online Hotel Business Review

Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.