Appointments & Promotions

Grand Residences Riviera Cancun Appoints Daniela Trava Albarrán as New Onsite Manger of the Luxury Resort

CANCUN, MX. August 28, 2017 – Grand Residences Riviera Cancun®, the leading luxury resort in Riviera Maya, has just announced the appointment of Daniela Trava Albarrán as the new Onsite Manager of the resort. Albarrán’s fluency in Spanish, English and Portuguese as well as knowledge of the Riviera Maya area, as a native to Mexico, allows her to provide insightful inspiration to her team to create an unforgettable experience for each guest.

With more than 17 years of experience in hospitality service from leading resorts and destination consultant agencies, Trava is able to bring a unique set of skills and insight to her role at Grand Residences Riviera Cancun. This specific level of understanding of the resort itself is deepened even further by the fact that her most previous role was Executive Assistant to Carlo Bicaci, former General Manager of Grand Residences. Prior to joining Grand Residences, Trava held a number of higher level positions, including a role in the Investment Promotion Unit for Mexico’s Ministry of Economy and Customer Service Representative at Club Med.

“Daniela has been a valuable asset to our team since the resort’s opening in December of 2013 and we are confident that she will continue to help advance Grand Residences Riviera Cancun further into the luxury lifestyle category,” says Christiane Rizk, Marketing and Strategy Consultant for Royal Resorts, Grand Residences’ parent company.

Holding one of the top three titles of hotel excellence and service in Mexico on TripAdvisor for the past two years, Grand Residences has redefined the very standard of luxury in Riviera Cancun. Trava’s new role as Onsite Manager will allow Grand Residences Riviera Cancun to continue to grow its reputation as one of the must-stay resorts of the Caribbean.

For more information on Daniela Trava Albarrán or on Grand Residences by Royal Resorts please feel free to call us at 1.855.381.4340 or visit

About Grand Residences Riviera Cancun

An affiliate to the prestigious Leading Hotels of the World collection, the 144-all-suite Grand Residences Riviera Cancun debuted on December 7, 2013. Situated in a private enclave between scenic Riviera Maya and bustling Cancun, this exclusive hideaway is ideally located between the world’s second largest barrier reef and a tranquil nature preserve. This five-star resort sets a new standard in luxury beachfront living: sprawling suites designed as private residences; gourmet dining; a world-class spa and salon; personalized beach and pool service; and much more. The ideal spot for outdoor adventurers, Grand Residences provides guests with experiences of a lifetime such as snorkeling along the world’s longest underground rivers, exploring the historical treasures of ancient Mayan ruins or simply unwinding on miles of white-sand beaches. For shopping and nightlife, tropical beach hotspot Cancun is only eleven miles away. For more information or reservations, call 1.855.381.4340 or visit

Media Contacts:
Sara Leiter
Cheryl Andrews Marketing Communications

Coming Up In The October Online Hotel Business Review

Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.