Appointments & Promotions

Hyatt Regency Lake Tahoe Appoints Michael Murphy as Its New General Manager

INCLINE VILLAGE, NV. August 22, 2017 – Hyatt Regency Lake Tahoe Resort, Spa and Casino announces the appointment of Michael Murphy as the property’s new general manager. Murphy has worked with Hyatt for over twenty years, starting with a career at the Grand Hyatt in Washington, D.C. Murphy brings a wide spectrum of knowledge about the Hyatt brand, having held various leadership positions at nine properties across the United States. Most recently, Murphy was the general manager at Hyatt Regency Austin in Texas where he oversaw a $20 million renovation.

“I am so excited to join the Hyatt Regency Lake Tahoe family, especially as this resort has such a deep history within the community and our company,” says Murphy. “The property is truly a special place for any leisure or group traveler, and I look forward to working with the talented teams at the resort to enhance new and existing programs with a fresh perspective.”

Murphy began his career with Hyatt Hotels and Resorts in 1996 at the Grand Hyatt in Washington, D.C. and has since worked with nine properties in eight different states. Prior to his position as general manager at the Hyatt Regency Austin between 2016 and 2017, Murphy served as the general manager at Hyatt Westlake Plaza in Westlake Plaza, Calif. He also served as the executive assistant manager at Hyatt Regency Lost Pines Resort and Spa between 2008 and 2010. Throughout his two decades-long tenure with Hyatt Corporation, Murphy has held a variety of positions within the company including guest services manager, executive housekeeper, rooms manager, front office manager, and more.

Murphy has been recognized with several awards over the years and is a two-time winner of Hyatt Corporation’s Rooms Director of the Year.

About Hyatt Regency Lake Tahoe Resort Spa and Casino

Hyatt Regency Lake Tahoe Resort, Spa and Casino offers sweeping lake and mountain views from its 422 guestrooms, including suites and lakeside cottages. The lakeside resort captures the essence of classic Tahoe luxury in a magnificent 1920’s grand lodge -design style, incorporating roughhewn beams, rich leathers, and massive granite features throughout. The resort also offers a 25,000 square foot casino, signature restaurants like the award-winning Lone Eagle Grille, and Stillwater Spa and Salon, with 16 treatment rooms and a robust menu of services. Hyatt Regency Lake Tahoe Resort, Spa and Casino is located at 111 County Club Drive, Incline Village, NV, 89451. Hyatt Regency Lake Tahoe Resort, Spa & Casino was recently chosen as a 2017 Best venue in America by BRIDES Magazine, and has been voted by Conde Nast Traveler as one of the Top 50 Ski Resorts in North America. The hotel can be reached by phone at (775) 832-1234 or toll free at 1-800-633-7313. On the web, please visit or

Jamie Mesenburg

Coming Up In The October Online Hotel Business Review

Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.