Appointments & Promotions

Regent Hotels Group Welcomes Mark Keith as Managing Director

TAIPEI, TW. August 16, 2017 – Regent Hotels Group is delighted to announce Mark Keith as Managing Director. Prior to this appointment, Keith served as the group’s advisor on human capital management, with a focus on strategic senior leadership development. In the position of Managing Director, he will oversee the Group’s senior talent acquisition, training, and development. In addition, he will work closely with the General Managers in providing exceptional management service and driving the group's global talent as Regent Hotels Group expands its portfolio under its Regent Hotels & Resorts, Silks Place, and Just Sleep Hotels brands.

Keith joins the Group with vast experience in the hospitality field which include appointments in Africa, Europe, Middle East, North America, and various cities in Asia. He was most recently Managing Director at HVS – a leading global hospitality services consulting firm, where he oversaw the company’s numerous consulting projects and assignments throughout Asia Pacific. Prior to that, he held various senior positions in the hospitality industry with Mandarin Oriental Hotel Group and The Peninsula Hotel Group. His career started with Hilton Hotels & Resorts.

Keith has a Master of Science degree in behavioral science from the University of Leicester and is a Fellow of the Institute of Hospitality (FIH). He is currently an Assistant Honorary Professor at The Faculty of Dentistry at The University of Hong Kong. Keith is also a Qualified Training Officer and Instructor Trainer at Royal Military Academy Sandhurst – commissioned as an infantry officer whilst serving in the Royal Hong Kong Regiment.

Commenting on this most recent appointment, Steven Pan, Chairman of Regent Hotels Group said, “We are really pleased to announce Mark as Regent’s Managing Director. We will rely on his knowledge of strategic human capital management in the hospitality industry, relationship maintenance, hotel openings, and the cross-cultural implications for management and service.”

On joining the Regent Hotels Group, Keith said, “I have always admired Regent’s modern interpretation of luxury hospitality; it is inspiring and a great honor to take on this role. It is an exciting time for the company with international growth and new hotels opening in Jakarta, Harbin, and Phu Quoc. I look forward to bringing my experience in human capital management and owner relationship maintenance to lay a solid foundation for Regent’s future development.”

About Regent Hotels Group

Regent Hotels Group, Asia’s leading luxury hospitality brand, encompasses 18 hotels, resorts and residences in 6 countries across the Regent Hotels & Resorts, Silks Place and Just Sleep Hotels brands; the group also runs 8 standalone award-winning restaurants.The Regent experience combines Eastern simplicity and Western elegance melded with gracious and intuitive service, luxurious amenities and traditional hospitality. Regent Hotels currently operates in select locations around the world including Beijing, Berlin, Chongqing, Montenegro, Singapore and Taipei. Silks Hotels runs 5 hotels across Taiwan. Just Sleep Hotels has 7 hotels in Taiwan. Regent Hotels Group also has further properties opening in Harbin, Jakarta, Kaohsiung, Phu Quoc and in other gateway cities and new resort destinations.

Coming Up In The October Online Hotel Business Review

Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.