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Sycuan Casino Welcomes Andrew Kerzmann as the Vice President of Hotel Operations

SAN DIEGO, CA. July 31, 2017 - Sycuan Casino welcomes Andrew Kerzmann as the new Vice President of Hotel Operations. In his role, he will be overseeing the business strategies, objectives and daily activities for all Hotel Operations departments including, Pool & Spa, Hotel Sales and Convention Services.

Kerzmann comes to Sycuan with over 13 years of experience in the hospitality industry. Prior to joining Sycuan, he was the Executive Director of Hotel Operations at The Mirage Las Vegas Resort & Casino. At The Mirage, he managed daily operations and worked closely with all areas in the Hotel Division to provide support and guidance in alignment with property and company strategic objectives.

His other previous positions include Front Office Director at The Mirage, Assistant Hotel Manager and Hotel Manager at New York - New York Hotel & Casino and Front Office Manager and acting Guest Relations Manager at The Signature at MGM Grand. His wide scope of valuable hotel knowledge, well-rounded operations experience and leadership skills has made him a recognized leader in the hospitality industry.

"Andrew is a very valuable addition to the Sycuan team," said John Dinius, general manager at Sycuan Casino. "He brings extensive industry knowledge and expertise and will play a pivotal role in our hotel and resort expansion."

"It is an honor and I am incredibly excited to join the team at Sycuan to help introduce an amazing new resort to the community," said Andrew Kerzmann, vice president of hotel operations at Sycuan Casino. "Together, we will create memorable experiences for our guests with a variety of new entertainment offerings to enjoy; while specializing in providing the most fun and friendly service."

About Sycuan Casino

Sycuan Casino began as a humble Bingo Palace in 1983. Now more than 33 years later, it has become a community landmark. Undergoing a massive renovation in 2012, Sycuan features 2,000 exciting reel and video slot machines, more than 40 gaming tables, including poker and bingo and a variety of restaurants. Non-smokers will also enjoy over 800 slots and table games in the comfort of San Diego'sfirst and largest fully-enclosed non-smoking room, complete with a separate entrance and Paipa's Buffet. The GameDay Sports Bar & Grill has 39 wide-screen TVs, including five 90-inch TVs, bar-top slot machines, a stadium-sized menu with over 30 beers on tap, a Party Pit complete with three blackjack tables, an extensive collection of sports memorabilia and a high-energy atmosphere. Sycuan's intimate 452-seat entertainment venue, Sycuan Live & Up Close, features national musical acts and comedians year-round. Open 24 hours daily. For more information about Sycuan Casino visit www.sycuan.com or call 619-445-6002.

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.