Appointments & Promotions

ReviewPro Appoints Sales Director for North America as Part of Continued Expansion Plan

DALLAS, TX. July 18, 2017 - ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, announces the appointment of Dean Schmit as Sales Director for North America based in Omaha, Nebraska.

Schmit’s appointment adds to the growing team in the US, and he will focus not only on increasing the number of clients but also developing strategic partnerships and providing new services to current customers.

With over 20 years experience in senior roles within hospitality technology, including at TrustYou, ReviewAnalyst, Pegasus Solutions and most recently DerbySoft, Schmit brings extensive industry knowledge to ReviewPro. He was one of the first to understand the importance of reputation management for hotels and his areas of expertise also include digital marketing and metasearch optimization programs.

On his appointment, Schmit said, “I’m extremely excited to be joining such a prominent brand in the Guest Intelligence arena. ReviewPro’s latest product developments provide hotels with the operational tools they need to truly improve the guest experience. I’m looking forward to helping drive further growth in North America and building on the already impressive portfolio of clients.”

RJ Friedlander, CEO of ReviewPro also commented on the appointment, “The appointment of Dean Schmit as Sales Director of North America is another important part of our development strategy in the region. I am confident that with his broad hospitality technology knowledge, Dean will bring further success for the company and our clients.“

For more information, or to arrange an interview, please contact press@reviewpro.com

About ReviewPro

ReviewPro is the leading provider of Guest Intelligence solutions to hotels worldwide. The company’s suite of cloud-based solutions consists of Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. They also offer Auto Case Management and the Guest Messaging Hub to help automate internal processes to ensure guest feedback is acted on quickly and efficiently. Leveraging Guest Intelligence effectively allows clients to increase guest satisfaction, rankings on review sites/OTAs and revenue. The company offers the industry-standard Global Review Index™ (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 175 OTAs and review sites in more than 45 languages. More than 30,000 hotels worldwide leverage ReviewPro’s solutions to deliver better guest experiences. For more information about ReviewPro, please visit www.reviewpro.com.

Roisin McGrath

Coming Up In The November Online Hotel Business Review

Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.