Appointments & Promotions

The Peninsula New York Appoints Pradeep Raman as Resident Manager

NEW YORK, NY. July 11, 2017 - The Peninsula New York is pleased to announce the appointment of Pradeep Raman as Resident Manager of the Forbes Five Star and AAA Five Diamond property. Pradeep will be responsible for overseeing all operational departments at The Peninsula New York while leading the property in its continued pursuit of the highest quality of service standards and guest satisfaction.

“Pradeep’s dedication and enthusiasm towards maintaining and exceeding five-star standards make him a true asset to our executive team,” says Jonathan Crook, General Manager of The Peninsula New York. “We are very excited to welcome him back into the Peninsula family.”

Pradeep brings 20 years of luxury hotel management experience, most recently serving as Hotel Manager at Montage Beverly Hills, as well as Executive Assistant Manager, Food & Beverage. During this time, he was also appointed team leader in charge of spearheading the opening and launch of The Pendry, San Diego, Montage’s sister brand and the first hotel in the portfolio. Prior to that, he was the opening General Manager for the Hampton’s first Luxury hotel, Topping Rose House in Bridgehampton.

Having also spent seven years on the Food & Beverage team at both The Peninsula Chicago and The Peninsula Hong Kong, Pradeep is no stranger to the high quality of service and standards maintained by the Peninsula hotels worldwide. It was during this time that The Peninsula Chicago’s restaurant was awarded two Michelin stars and the food and beverage offerings, along with The Bar, were named the best in the city.

Furthermore, he has served as Senior Vice President of Fine Dining at the Wynn Las Vegas and General Manager of The Avalon Hotel Beverly Hills. Pradeep has also spent time working with luxury brands such as The Ritz-Carlton Hotel Company in New York, Palm Springs, Istanbul, Kuala Lumpur and St. Louis.

Pradeep is a graduate of Mangalore University in India where he received a Bachelor’s Degree in Hotel Management. He also received a Post Graduate Diploma in Hotel Operations Management from Les Roches International School of Hotel Management in Bluche, Switzerland and completed the Executive Hotel Management Program at Cornell University. In his free time, he enjoys traveling, exploring art and architecture, seeking out new restaurants and supporting the Manchester United Football Club.

About The Peninsula New York

The Peninsula New York is ideally located on Fifth Avenue and 55th Street, in the heart of New York City's most prestigious shopping, cultural, and business neighborhood, in Midtown Manhattan. A 23 story, 1905 landmark building, The Peninsula New York features 235 spacious and luxurious guest rooms and suites, decorated in a classic, contemporary style with art nouveau accents. For additional information on The Peninsula New York, please visit

About The Hongkong and Shanghai Hotels, Limited (HSH)

Incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045), The Hongkong and Shanghai Hotels, Limited is the holding company of a Group which is engaged in the ownership, development, and management of prestigious hotels and commercial and residential properties in key locations in Asia, the United States and Europe, as well as the provision of tourism and leisure, club management and other services. The Peninsula Hotels portfolio comprises The Peninsula Hong Kong, The Peninsula Shanghai, The Peninsula Beijing, The Peninsula Tokyo, The Peninsula Bangkok, The Peninsula Manila, The Peninsula New York, The Peninsula Chicago, The Peninsula Beverly Hills, and The Peninsula Paris. Projects under development include The Peninsula London and The Peninsula Yangon. The property portfolio of the Group includes The Repulse Bay Complex, The Peak Tower and St. John’s Building in Hong Kong; The Landmark in Ho Chi Minh City, Vietnam; 1-5 Grosvenor Place in London, UK, and 21 avenue Kléber in Paris, France. The clubs and services portfolio of the Group includes The Peak Tram in Hong Kong; Thai Country Club in Bangkok, Thailand; Quail Lodge & Golf Club in Carmel, California; Peninsula Clubs and Consultancy Services, Peninsula Merchandising, and Tai Pan Laundry in Hong Kong.

Kimberly Mannino

Coming Up In The October Online Hotel Business Review

Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.