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Business & Finance

Heather Steenge-Hart of The St. Regis Aspen Resort Named Marriott International's

ASPEN, CO. July 5, 2017 – The St. Regis Aspen Resort is proud to announce Heather Steenge-Hart has received the prestigious award of “General Manager of the Year” by Marriott International, Inc. for the Americas, covering the Eastern Region, Western Region, Caribbean, Latin America, and Canada.

Prior to being appointed the General Manager of The St. Regis Aspen Resort in 2012, Steenge-Hart served as General Manager of W Hotels of Chicago. Her wealth of knowledge, hospitality experience, and management approach has had significant impact on distinguishing The St. Regis Aspen Resort as one of the leading luxury destination hotels in the world.

“Heather has implemented an innovative staffing approach that prepared for a record-breaking season and ultimately grew employee engagement scores by two points,” said Chris Gabaldon, Area Vice President of Luxury Brands of Western America and Canada.

Steenge-Hart was recognized above more than 175 full-service General Managers from Marriott’s portfolio having demonstrated exemplary leadership, served as a proven ambassador of the brand, and delivered outstanding business results.

“A 200-room resort can feel like 1,000 rooms during the height of the season. The seasonality [of The St. Regis Aspen Resort] presents additional challenges - from needing to double the staff two weeks before the busiest weeks of the year to managing the most affluent guests with the highest expectations from around the world. With a focus on associates, the guests and profitability, this hotel has set new records and opened new doors for us in an iconic resort town.” said Gabaldon.

About The St. Regis Aspen Resort

The St. Regis Aspen Resort has been recognized by Condé Nast Traveler and Travel + Leisure as a leading destination resort and has been named a Platinum Choice Award Winner by Smart Meetings magazine. With elegant décor, unrivaled luxury and the trademark bespoke service for which The St. Regis group of hotels is known, guests enjoy an unparalleled experience at this quintessential mountain retreat. Resort amenities include The Portal @ TQD, Shadow Mountain Lounge, Chefs Club, Remède Spa, complimentary Lexus courtesy vehicles, an outdoor heated pool, fitness center, world class resort concierge services and 25,000 square feet of meeting space. For reservations or more information, call 1.888.454.9005 or 970.920.3300, or visit the website at www.stregisaspen.com and social channels @stregisaspen.

Contact:
Shazeen Shah
shazeen@wagstaffworldwide.com
970.429.4182

Coming Up In The December Online Hotel Business Review




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Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotel’s operation that isn’t touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law – real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott International’s acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important – the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding it’s much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.