Business & Finance

Heather Steenge-Hart of The St. Regis Aspen Resort Named Marriott International's

ASPEN, CO. July 5, 2017 – The St. Regis Aspen Resort is proud to announce Heather Steenge-Hart has received the prestigious award of “General Manager of the Year” by Marriott International, Inc. for the Americas, covering the Eastern Region, Western Region, Caribbean, Latin America, and Canada.

Prior to being appointed the General Manager of The St. Regis Aspen Resort in 2012, Steenge-Hart served as General Manager of W Hotels of Chicago. Her wealth of knowledge, hospitality experience, and management approach has had significant impact on distinguishing The St. Regis Aspen Resort as one of the leading luxury destination hotels in the world.

“Heather has implemented an innovative staffing approach that prepared for a record-breaking season and ultimately grew employee engagement scores by two points,” said Chris Gabaldon, Area Vice President of Luxury Brands of Western America and Canada.

Steenge-Hart was recognized above more than 175 full-service General Managers from Marriott’s portfolio having demonstrated exemplary leadership, served as a proven ambassador of the brand, and delivered outstanding business results.

“A 200-room resort can feel like 1,000 rooms during the height of the season. The seasonality [of The St. Regis Aspen Resort] presents additional challenges - from needing to double the staff two weeks before the busiest weeks of the year to managing the most affluent guests with the highest expectations from around the world. With a focus on associates, the guests and profitability, this hotel has set new records and opened new doors for us in an iconic resort town.” said Gabaldon.

About The St. Regis Aspen Resort

The St. Regis Aspen Resort has been recognized by Condé Nast Traveler and Travel + Leisure as a leading destination resort and has been named a Platinum Choice Award Winner by Smart Meetings magazine. With elegant décor, unrivaled luxury and the trademark bespoke service for which The St. Regis group of hotels is known, guests enjoy an unparalleled experience at this quintessential mountain retreat. Resort amenities include The Portal @ TQD, Shadow Mountain Lounge, Chefs Club, Remède Spa, complimentary Lexus courtesy vehicles, an outdoor heated pool, fitness center, world class resort concierge services and 25,000 square feet of meeting space. For reservations or more information, call 1.888.454.9005 or 970.920.3300, or visit the website at www.stregisaspen.com and social channels @stregisaspen.

Contact:
Shazeen Shah
shazeen@wagstaffworldwide.com
970.429.4182

Coming Up In The October Online Hotel Business Review




{300x250.media}
Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.