Appointments & Promotions

Omni Hotels & Resorts Acquires Full Interest of the Omni Atlanta Hotel at CNN Center; Names Manuel Deisen General Manager

DALLAS, TX. May 1, 2017 — Omni Hotels & Resorts announced today that it has acquired Time Warner Inc.’s 50 percent interest in the Omni Atlanta Hotel at CNN Center, and now has full ownership and management of the property. Omni Hotels & Resorts partnered with Turner Broadcasting in 2000 to acquire the hotel’s south tower and build the 600-room north tower, which opened in 2003.

Nestled in the heart of downtown Atlanta, the hotel connects to the CNN Center, Georgia World Congress Center, and the College Football Hall of Fame, making it ideally located for leisure, business and convention travelers. The property features 1,059 guest rooms and suites and 45 meeting rooms with more than 120,000 square feet of function space, including a 19,864 square foot Grand Ballroom.

Additionally, Omni Hotels & Resorts announced the appointment of Manuel Deisen as General Manager of the hotel. Deisen joins the Omni Atlanta Hotel at CNN Center from the Ritz-Carlton, Atlanta, Ga., where he has been the property’s General Manager since 2012. Throughout his career, he has held numerous leadership positions at a number of Ritz-Carlton properties, including Florida’s Amelia Island, Orlando Grande Lakes, Golf Resort Naples, as well as Boston Common in Massachusetts, among others.

He attended the SITC, International Training Centre for the Hospitality and Leisure Time Industries in Tête-de-Ran, Switzerland, where he earned a degree in hotel management and operations. He is fluent in English, German and French and is active in the Atlanta community serving as a board member for Central Atlanta Progress and as an executive committee member for the Atlanta Hotel Council, GHLA.

“Omni Hotels & Resorts’ complete acquisition of the Omni Atlanta Hotel at CNN Center demonstrates our commitment to owning hotels which allows us to manage in an environment where all interests are aligned and focused on delivering a superior guest experience,” said Jim Caldwell, CEO of Omni Hotels & Resorts. “We are also very pleased to welcome Manuel to Omni. Throughout his career, he has demonstrated a leadership ability that fits with our company’s culture, and we look forward to many successful years with him.”

Guests will find sophisticated Southern charm when staying at the Omni Atlanta Hotel at CNN Center. As the largest hotel in Omni Hotels & Resorts portfolio, the four-diamond property features 1,059 guest rooms and suites, breathtaking views overlooking the downtown skyline and Centennial Olympic Park. A brand-new connector from the hotel to the Georgia World Congress Center and College Football Hall of Fame provides seamless and quick access to all three venues. Meeting attendees are free to travel to and from their gatherings back to the comfort of their own rooms, all without stepping foot outdoors; while leisure travelers have easy access to some of Atlanta’s top attractions.

For additional information, please visit omnihotels.com or call 1-800-The-Omni. Travelers or media can also follow Omni Hotels & Resorts at www.Facebook.com/OmniHotels and Twitter.com/OmniHotels.

About Omni Hotels & Resorts

Omni Hotels & Resorts creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications and was ranked “Highest in Upper-Upscale Segment Guest Satisfaction” in the J.D. Power 2016 North American Hotel Guest Satisfaction Index StudySM. As a founding member of the Global Hotel Alliance (GHA), Omni’s loyalty program is further expanded through the DISCOVERY® loyalty program offering members additional global benefits. Committed to reducing hunger, Omni is on a mission through its Say Goodnight to Hunger initiative to help provide more than 18.2 million meals each year for food banks to feed children, families and seniors in communities in which it operates. To get additional information or book accommodations, visit omnihotels.com or call 1-800-The-Omni.

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.