Appointments & Promotions

Mandarin Oriental, Boston Welcomes Wedding Specialist Emily Conroy

BOSTON, MA. April 25, 2017 - The Five-Star Mandarin Oriental, Boston is delighted to announce the appointment of Emily Conroy to the position of Wedding Specialist. Conroy, who has over fifteen years of experience in event planning and sales, will bring her invaluable insight and expertise to Mandarin Oriental, Boston, where she will play a vital role in planning and executing all wedding related events.

Conroy, a native Bostonian has experienced a wide range of positions within the hospitality industry, allowing her to become a local expert in the creation and execution of successful events. With the drive and confidence to be a leader, in 2010, Conroy embarked on her first leadership role at Kama Lounge and Bistro Chi in Quincy, MA, where she held the positions of Restaurant Manager and Entertainment and Event Manager. As part of the opening team, Conroy was also responsible for managing all of the day-to-day event coordination and the hiring and training of staff. Looking to continue to grow and challenge herself, in 2012 Conroy accepted the position of Event Manager at Butlers and Bars Catering in Methuen, MA. Here, Conroy directed and supervised numerous high profile events such as the Artists for Humanity EpiCenter, the Ernie Boch, Jr. annual summer bash and a private fundraiser for former presidential candidate Mitt Romney.

In 2014, Conroy earned the role of Private Event Sales Manager at Liquid Art House in Boston, MA, where she was responsible for managing all corporate and social events. Most recently, Conroy served as Catering Sales Manager at Taj Boston where she secured and executed 39 weddings in 2016 alone. Her dedication, attention to detail and professionalism will be a welcomed addition to the Mandarin Oriental, Boston team.

“We are thrilled to have Emily bring her impressive expertise, style and skillset to the designing, planning and execution of weddings at Mandarin Oriental, Boston,” said Tim Curry, Director of Catering at Mandarin Oriental, Boston. “When a couple choses to celebrate their wedding here, we are dedicated to creating an unforgettable personalized experience and we believe that Emily will be an valuable asset to couples during the planning process as they prepare for the most important day of their lives.”

Conroy currently resides in Malden and enjoys hiking, traveling and spending time with family.

About Mandarin Oriental, Boston

An intimately luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 of the city’s most spacious guestrooms and suites, exquisite meeting and event facilities and legendary personalized service. Hotel amenities include Massachusetts’ only holistic Five-Star awarded spa, a state-of-the-art fitness center and our signature restaurant Bar Boulud, a French-inspired bistro and wine bar from internationally acclaimed chef Daniel Boulud. A short 15-minute drive from Logan International Airport, Mandarin Oriental, Boston connects guests to the city’s finest shopping, cultural venues and business institutions from its prime location in the heart of Boston’s chic Back Bay on Boylston Street.

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residences in 19 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, with the next hotel opening planned in Doha. Mandarin Oriental is a member of the Jardine Matheson Group. Photographs of Mandarin Oriental are available to download from the Photo Library of our Media section at www.mandarinoriental.com.
Visit Destination MO (http://www.mandarinoriental.com/destination-mo/), the online version of Mandarin Oriental Hotel Group’s bespoke publication, MO. News about our award-winning hotels, the best dining experiences, spa treatments, travel retreats and interviews with the Group’s celebrity fans is now just a click away. Further information is also available on our Social Media channels.

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.