Appointments & Promotions

JW Marriott Desrt Ridge Promotes Ryan Lamkin to Executive Chef

PHOENIX, AZ. April 18, 2017 – JW Marriott Desert Ridge Resort & Spa has promoted Ryan Lamkin to Executive Chef for the 950-room property, where he will be responsible for overseeing cuisine for banquets, receptions, meetings and themed restaurants in Arizona’s largest resort. Steve Hart, JW Marriott Desert Ridge Resort & Spa's General Manager and Area Vice President, made the announcement.

“Ryan has played an integral role in the success of the culinary program at Desert Ridge,” said Mr. Hart. "In the 9 years he's been with the resort, he has consistently exemplified outstanding leadership and management skills in every position he has held. His commitment to quality and innovation, combined with his talent for creating unique guest experiences continues to propel our culinary team to new heights. I am thrilled to see him thrive as he assumes this new position."

Lamkin joined the JW Marriott Desert Ridge Resort & Spa in 2007 as lead cook at one of the resort’s then signature restaurants, Tuscany, and was promoted to Sous Chef for all food and beverage outlets on the property two years later. In 2012, Lamkin moved to JW Marriott Grande Lakes in Orlando, Florida, as Senior Sous Chef, where he was honored as Leader of the Quarter and he was tasked to become the resort’s resident bee keeper, maintaining the resort’s on-property bee apiary and creating unique experiences and meetings breaks utilizing the observation hives. Lamkin returned to JW Marriott Desert Ridge Resort & Spa the following year as Executive Banquet Chef, where his responsibilities included creating custom menus for groups, holidays and social events and was promoted to Executive Sous Chef in 2015.

Lamkin is a graduate of the Macomb Culinary Institute in Warren, Michigan and resides in Phoenix with his wife and two young sons.

About JW Marriott Desert Ridge Resort & Spa

Considered one of the largest luxury resorts in Arizona, the AAA Four Diamond JW Marriott Desert Ridge Resort & Spa features 950 guestrooms (including 81 suites), 240,000 square feet of indoor and outdoor meeting space, six dining experiences and the 28,000-square-foot Revive Spa. Other recreational amenities include eight tennis courts and four acres of elaborately landscaped grounds and gardens that features five pools including the Lazy River with serpentine slide, two championship golf courses and Wildfire Golf Club. The JW Marriott Desert Ridge Resort & Spa is located where Phoenix meets Scottsdale and is located just 20 minutes north of Sky Harbor International Airport, with easy access to the Loop 101 freeway. Visit us online, or follow us on Facebook, Twitter and Instagram. The JW Marriott Desert Ridge Resort & Spa is located at 5350 E. Marriott Drive in Phoenix.

MEDIA CONTACTS:
Carol Baetzel
CBPR
cbaetzel@cbprco.com
602-931-5422

Coming Up In The June Online Hotel Business Review




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Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.