Appointments & Promotions

Paradise Point Resort & Spa Appoints Three New Directors to Their Leadership Team

San Diego's Destination Hotel Names New Managing Director, Director of Operations, and Director of Revenue Strategy

SAN DIEGO, CA. March 30, 2017 – Paradise Point Resort & Spa, A Destination Hotel, is pleased to announce the new hires of Richard N. McLennan, managing director; David Doyle, director of operations; and Chris Niles, director of revenue strategy, to the leadership team of the Mission Bay resort.

In McLennan’s new role as managing director, he will be responsible for the overall operations of the 44-acre island hotel, while continuing to bring exceptional guest services. He brings 40 years of hospitality management experience from resorts and hotels located throughout the country such as, Resort at Squaw Creek in Olympic Valley, Calif., The Island Hotel in Newport Beach, Calif. and The St. Regis Aspen in Colorado. Most recently, he was the managing director for six years at the Stowe Mountain Lodge in Vermont where he managed year over year growth, for five consecutive years. In addition to his various managerial positions, McLennan has been involved in a number of industry associations – Colorado Lodging Association, Squaw Valley Institute, Aspen Art Museum and Historical Hotels of America and more.

“After being in Vermont for the last six years, I am thrilled to be back on the West Coast in America’s finest city,” said Managing Director, Richard McLennan. “We look forward to taking San Diego’s Island Resort to the next level."

Additionally, Doyle brings almost two decades of experience in the hospitality industry to his new role as director of operations at Paradise Point. Throughout the years, Doyle gained extensive know-how owning positions among hotels and resorts including The Fairmont Scottsdale Princess in Scottsdale, Ariz., The Fairmont Copley Plaza in Boston, Mass., The Plaza Hotel in New York, N.Y., Swissotel Chicago in Chicago, Ill., Sofitel Chicago Water Tower in Chicago, Ill. and more. Most recently, he held the position of Director of Food and Beverage at Hotel del Coronado. While at Paradise Point, Doyle currently holds the responsibility overseeing all operational departments, including food and beverage, guest services, spa and housekeeping. Doyle looks forward to continuing to put practices into place that will elevate Paradise Point.

As Director of Revenue Strategy, Niles joins the stellar new team adding both his strong background in hospitality and finance. In his new role at Paradise Point, Niles will oversee both the reservations department and revenue optimization department, where he will forecast, maintain the budget and develop expert revenue strategies. Previously he held similar positions in the realm of revenue expertise as area director of revenue for four Chicago-area Commune Hotels & Resorts, director of revenue for Hotel Lincoln in Chicago, Ill., regional director of revenue for Hostmark Hospitality Group, Schaumburg, Ill. and more. Throughout his career, he’s overseen revenue management teams, developed internal strategies, analyzed markets, and has assisted in planning, forecasting and developing budgets.

“We’re excited to have this outstanding team of experienced leaders bring their passion and drive to Paradise Point to further make the property a go-to coastal destination for guests and locals a like,” says Lindsey Amador, director of sales and marketing.

McLennan, Doyle, and Niles make up a dynamic trio and are pleased to be the force behind Paradise Point’s executive team. With years of combined hospitality, business and management experience, the team is poised to represent Paradise Point Resort & Spa, signature restaurant, Tidal, and each of the properties excellent waterfront amenities.

About Paradise Point Resort & Spa

Tucked away on Mission Bay, Paradise Point, a Destination Hotel, is a 44-acre island hotel located minutes from downtown San Diego and next to SeaWorld. This plush resort and spa features California bungalow-style guestrooms amidst tropical gardens, meandering lagoons and a one- mile beach that encircles the island. Ideally situated for family getaways, romantic escapes and memorable events, Paradise Point offers five dining venues, an award-winning spa, a full-service marina for water sports, and a variety of recreational activities including surfing, biking, tennis and beach bonfires on the sand.

Contact:
J Public Relations
paradisepoint@jpublicrelations.com
619.255.7069

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.