Expansions & Renovations

DoubleTree by Hilton New Orleans Unveils $25 Million Renovation

NEW ORLEANS, LA. March 15, 2017 – DoubleTree by Hilton New Orleans is pleased to unveil its $25 million renovation to its guest rooms, pool, lobby and meeting spaces. Located at the base of Canal Street overlooking the Mississippi River, the hotel will celebrate its newly-refurbished features with a show-stopping launch party at the end of March. Planned for the celebration is an interactive art project that will have guests taking a double take during the festivities that will include New Orleans’ own The Nayo Jones Experience, cocktails by Ghost Tequila and of course, champagne.

With hospitality, service and the art of a warm welcome in the forefront of daily operations, the hotel commissioned local artist Ron Domingue to create a custom art installation in the main staircase above the new lobby. Utilizing a unique double exposure technique, Domingue took images of DoubleTree by Hilton New Orleans staff members and overlaid them with scenes from New Orleans hallmarks, including jazz bands, the St. Louis Cathedral, French Quarter balconies and the Big Easy’s skyline. The result is an eye-catching shout-out to the city DoubleTree by Hilton New Orleans calls home.

Located just minutes away from the city’s entertainment district, the hotel provides guests with key access and inclusion to all the Crescent City’s greatest attractions. The remodeled property features 367 guestrooms geared toward providing guests with a more comfortable and welcoming stay. Rooms are fully equipped with mini-fridges as well as brand new LED televisions. The hotel’s lobby has been revived and now features several seating areas decked with plush, chic furniture, transforming the space into a style hub for business travelers. Topping off the hotel’s renovation is 16,000 square feet of flexible meeting and event space that offers a bird’s eye view of the city’s historic and romantic scenery.

“We are pleased to unveil our rejuvenated look and believe it will definitely have visitors doing a double take,” said Scott Ward, general manager, DoubleTree by Hilton New Orleans. “Our property is situated in a prime location, centric to the heart of everything in downtown New Orleans and the French Quarter. This updated aesthetic showcases all we have to offer our guests, no matter if they are in town for business or leisure.”

These renovations are not meant to just be eye-pleasing. The team at DoubleTree by Hilton New Orleans remains committed to reducing its carbon footprint. At the guest level, recyclable containers and A/C filters have been added to each room. Additionally, each room features a digital thermostat, new state-of-the-art water softeners and toilets that reduce water usage. The hotel also installed three high efficiency hot water heaters and an energy management system that will control heating, ventilation and air conditioning (HVAC) as part of its renovation.

One thing that has not changed is the award-winning customer service that all DoubleTree by Hilton New Orleans employees are proud to provide, starting with brand’s signature warm DoubleTree Cookie upon arrival. Named one of New Orleans City Business’ Best Places to Work, the hotel is a thriving work environment for all employees.

To learn more about DoubleTree by Hilton New Orleans and to follow along with our progress, please visit our website, call (504) 581-1300 or follow us on Facebook or Instagram. Share your excitement about our new look by posting what made you do a #DoubleTreeDoubleTake.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information.

About DoubleTree by Hilton

DoubleTree by Hilton is a fast-growing, global portfolio of 500 upscale hotels with more than 117,000 rooms in gateway cities, metropolitan areas and vacation destinations across six continents. DoubleTree by Hilton prides itself on paying attention to the little details that have a big impact, from welcoming guests with its beloved warm DoubleTree Cookie to serving the communities around them. DoubleTree by Hilton hotels offer unique, contemporary accommodations and full-service facilities, including restaurants and lounges, room service, health clubs, business centers and meeting and banquet space. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. To make reservations, travelers may visit doubletree.com.

Lisa Cole
+1 305 866 3646

Caitlin Piper
+1 504 558 1790

Coming Up In The April Online Hotel Business Review

Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.