Business & Finance

Hampton Inn by Hilton Poplar Bluff Earns Industry Award

POPLAR BLUFF, MO. March 15, 2017 - Hampton Inn by Hilton Poplar Bluff was recently named a 2017 Lighthouse award winner by Hampton Hotels. The recognition is given to the top 5% of Hampton Hotels based on high rankings in accommodations, service and quality.

Midas Hospitality, a premier hotel management group, manages the hotel located at 2420 Crestwood Dr. in Poplar Bluff, Mo. Tiffani Timbrook is the hotel’s General Manager.

Hampton Inn by Hilton Poplar Bluff is a 79-room property that features a state-of-the-art fitness center, indoor swimming pool, meeting room, and barbecue area. The hotel is near US 60 on Highway 67 South and is located close to City Center, Three Rivers College, and Poplar Bluff Industrial Park.

“We are honored to receive this prestigious award which recognizes our outstanding customer service and impeccable hotel,” said Midas Hospitality president Rob Willard. “Our company focuses on a total quality experience, and the Lighthouse award acknowledges our efforts.” Willard added that “General Manager Tiffani Timbrook has been leading her award-winning team since the hotel opened. We are very proud of Tiffani and all the Midas Hospitality team members assembled at the hotel for this great accomplishment.”

Founded in 2006, Midas Hospitality has developed, opened and currently manages numerous properties including 40 hotels in 14 states. The company serves global brands including Hilton, IHG, Marriott, and Starwood. Midas Hospitality’s headquarters are located at 1804 Borman Circle Dr. in Maryland Heights, Mo. For more information, call (314) 692-0100 or visit http://www.midashospitality.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.