Business & Finance

Wason Associates Negotiates the Sale of Palmer House Resort and the Best Western Plus

PORTSMOUTH, N.H. March 14, 2017 – Wason Associates Hospitality Real Estate Brokerage Group (Wason Associates) is pleased to announce the successful closing and sale of two properties— The Best Western Plus, located in Bennington, VT and The Palmer House Resort in Manchester, VT.

The Best Western Plus is located in picturesque Bennington, Vermont, near Bennington College and several ski resorts. The sale closed on July 19, 2016 and the property was acquired by S.K.B.W.V. Acquisition LLC for a final purchase price of $3,800,000. The charming property boasts 58 recently renovated rooms and a spacious owner/property manager residence.

Situated on 16-acres of lush land in Manchester, Vermont, The Palmer House Resort, was purchased by Palmer House LLC and finalized on October 4, 2016 for a sales price of $3,000,000. The 50 guest room property, located in the quaint town of Manchester, Vermont, is surrounded by the scenic Green Mountains and features a 9-hole golf course and trout pond.

“These two properties demonstrate great market potential, and we are pleased to have secured the successful transfer of both,” states Joe Cardillo, Broker Associate and Vermont Licensed Broker for Wason Associates. “With prime locations and proximity to year-round activities, the ideally-situated properties attract business and leisure travelers and prove to be mutually beneficial to all parties involved.”

About Wason Associates Hospitality Real Estate Brokerage Group

Wason Associates is a highly-respected New England-based brokerage firm comprised of professionals who bring a unique combination of financial, banking, and real estate expertise to each transaction. President, Earle Wason, CCIM has over 30 years of experience in the hospitality real estate market. Offering advisory services to both buyers and sellers, Wason Associates provides a strategic, client-centric approach to problem-solving, financial advising, and transaction execution. For more information on Wason Associates, visit

Jessica Chabot
Millennium Integrated Marketing
Phone: (603) 792-2200 ext. 203

Coming Up In The April Online Hotel Business Review

Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.