Market & Trends Reports

AMOY Recognized as Best Service Hotel for the Third Consecutive Year

AMOY, The Quincy Hotel, and The Village Hotel Katong wins six awards at TripAdvisor's Travellers' Choice Hotel Awards 2017

SINGAPORE. March 2, 2017 – Far East Hospitality, the hospitality management arm of the listed Far East Orchard Limited, and Singapore’s leading operator of hotels and serviced residences, today announced that AMOY, maintained its top ranking for Best Service Hotel at this year’s TripAdvisor Travellers’ Choice Hotels Awards for the third consecutive year. AMOY, the first and only hotel in Singapore to incorporate a museum that traces the footsteps of early immigrants from China, was also recognised in the second position in the Top Hotel category.

The Quincy and The Village Hotel Katong have also been recognised among top hotels in Singapore at this year’s awards. Quincy came in third for Best Service and fifth overall for Top Hotel; while the Village Hotel Katong moved up two ranks to achieve the 20th position as Top Hotel and maintained its 18th position for Best Service.

Creating “Far More” experiences for our customers Far East Hospitality’s business philosophy is centred on creating unique and memorable experiences for guests, and these values are deeply embraced and reflected in the team’s daily actions.

“One of the things that we strive to deliver is customised and personalised experience for our guests, and these top Travellers’ Choice awards by TripAdvisor are strong affirmations of our efforts,” said Mr. Arthur Kiong, Chief Executive Office of Far East Hospitality. “It is also a testament of our approach of segmenting our hotel brands based on traveller profiles, instead of focusing on demographics or countries of origins. This has enabled us to address the needs of today’s new generation of discerning travellers.”

In the 15th year of the awards, TripAdvisor has highlighted the world’s top properties based on the millions of reviews and opinions collected in a single year from travellers around the globe. Winners were identified in the categories of Top Hotels, Luxury, Bargain, Small, Service, B&Bs and Inns, Romance and Family. The hallmarks of Travellers’ Choice hotels winners are remarkable service, value and quality.

About Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an International hospitality owner and operator with a diverse portfolio of eight unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Adina Apartment Hotels, Medina Serviced Apartments, Travelodge Hotels and Vibe Hotels. Far East Hospitality owns more than 10 hospitality assets and operates a combined portfolio of close to 14,000 rooms under its management across 90 hotels and services residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore, with more in its development pipeline. Far East Hospitality is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year, Far East Hospitality, through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group. For more information, visit www.stayfareast.com.

For media enquiries, please contact:
Christina Tan
Far East Hospitality Management
christinatan@fareast.com.sg
D + 65 6830 6657
M + 65 9671 0128

Elaine Seah
Brand Incorporated Pty Ltd
elaine@brand-incorporated.com
M +60 (0)12 3998 320

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.