Appointments & Promotions

New Castle Hotels & Resorts Promotes Alex Lugo to General Manager of Hilton Lexington

SHELTON, CT. February 28, 2017 ó Gerry Chase, president and COO of New Castle Hotels & Resorts, a leading third-party management company and hotel developer, today announced the promotion of Alex Lugo to general manager of the 366 room Hilton Lexington Downtown.

Most recently, Lugo was the general manager for the Westin Jekyll Island where he oversaw the pre-opening phase of the $41 million project. In its first six months, the hotel earned three consecutive number two rankings and ended the year in the top 10% for guest experience among 143 Westin Hotels in North America as well as a Trip Advisor Certificate of Excellence. For the past 12 years, Lugo has served in positions of increasing responsibility within the Starwood family of hotels, including The Westin Buckhead, Sheraton St. Louis City Center, The Westin Beach Resort and Spa in Ft. Lauderdale, Fla. and The Westin & Sheraton Grand Bahama complex.

"Alexís leadership of the Westin Jekyll Island during both the pre-and post-opening phases, coupled with his success working in convention center markets, demonstrate his readiness for a more complex operation in a top 100 market.Ē said Gerry Chase, president and COO in making the announcement. "Alex has earned the respect of his associates, hotel investors and market partners as well as the satisfaction of the hotelís guests, and I have every confidence that he's ready for this next step in his career. After 35 years, we recognize that providing career opportunities to top performers is critical to New Castleís continued success and Iím gratified that we were able to offer this opportunity to a talent like Alex."

"The Hilton Lexington enjoys tremendous demand drivers, two popular restaurants and meeting space that is second to none in the market," said Lugo. "But, I firmly believe that even a market leader can improve in terms of customer and associate satisfaction as well as investor returns. I look forward to applying my diverse hotel experience in both resort and city center hotels to an urban market and continue driving those operational measures to new heights."

Lugo holds a Bachelorís degree in Hospitality Management from Florida International University.

The Hilton Lexington Downtown boasts a full complement of amenities including an indoor pool and fitness center, two restaurants, Executive Club level rooms, and more than 20,000 square feet of stylish meeting space including two ballrooms. A Trip Advisor Certificate of Excellence winner, the hotel is connected via skywalk to the Lexington Center, with more than 100 shops, restaurants and entertainment venues and Rupp Arena, home of the University of Kentucky Wildcats. Overlooking Triangle Park, the downtown hotel is just 10 minutes from the Lexington Airport, Keeneland Race Track and five minutes from the University of Kentucky campus.

About New Castle Hotels & Resorts

The Hilton Lexington Downtown is operated by Shelton Conn. based New Castle Hotels & Resorts, an award-winning independent third-party hotel manager, owner and developer with 20 hotels and resorts and nearly 3,500 rooms under contract or in development. New Castleís growing portfolio of hotels spans 10 states and three Canadian provinces and includes several of Canadaís historic landmark resorts. The privately-held company was established by CEO, David Buffam in 1980 and consistently ranks among the top hotel management and development companies in North America, serving the United States and Canada. New Castle is a preferred operator for diverse brands within the Marriott, Hilton and Starwood families. For additional information, please go to www.newcastlehotels.com.

Contact:
Lauralee Dobbins
Lauralee@WriteTouchPR.com
856-979-8929

Coming Up In The September Online Hotel Business Review




{300x250.media}
Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board Ė for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driverís seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.