Appointments & Promotions

New Castle Hotels & Resorts Promotes Alex Lugo to General Manager of Hilton Lexington

SHELTON, CT. February 28, 2017 — Gerry Chase, president and COO of New Castle Hotels & Resorts, a leading third-party management company and hotel developer, today announced the promotion of Alex Lugo to general manager of the 366 room Hilton Lexington Downtown.

Most recently, Lugo was the general manager for the Westin Jekyll Island where he oversaw the pre-opening phase of the $41 million project. In its first six months, the hotel earned three consecutive number two rankings and ended the year in the top 10% for guest experience among 143 Westin Hotels in North America as well as a Trip Advisor Certificate of Excellence. For the past 12 years, Lugo has served in positions of increasing responsibility within the Starwood family of hotels, including The Westin Buckhead, Sheraton St. Louis City Center, The Westin Beach Resort and Spa in Ft. Lauderdale, Fla. and The Westin & Sheraton Grand Bahama complex.

"Alex’s leadership of the Westin Jekyll Island during both the pre-and post-opening phases, coupled with his success working in convention center markets, demonstrate his readiness for a more complex operation in a top 100 market.” said Gerry Chase, president and COO in making the announcement. "Alex has earned the respect of his associates, hotel investors and market partners as well as the satisfaction of the hotel’s guests, and I have every confidence that he's ready for this next step in his career. After 35 years, we recognize that providing career opportunities to top performers is critical to New Castle’s continued success and I’m gratified that we were able to offer this opportunity to a talent like Alex."

"The Hilton Lexington enjoys tremendous demand drivers, two popular restaurants and meeting space that is second to none in the market," said Lugo. "But, I firmly believe that even a market leader can improve in terms of customer and associate satisfaction as well as investor returns. I look forward to applying my diverse hotel experience in both resort and city center hotels to an urban market and continue driving those operational measures to new heights."

Lugo holds a Bachelor’s degree in Hospitality Management from Florida International University.

The Hilton Lexington Downtown boasts a full complement of amenities including an indoor pool and fitness center, two restaurants, Executive Club level rooms, and more than 20,000 square feet of stylish meeting space including two ballrooms. A Trip Advisor Certificate of Excellence winner, the hotel is connected via skywalk to the Lexington Center, with more than 100 shops, restaurants and entertainment venues and Rupp Arena, home of the University of Kentucky Wildcats. Overlooking Triangle Park, the downtown hotel is just 10 minutes from the Lexington Airport, Keeneland Race Track and five minutes from the University of Kentucky campus.

About New Castle Hotels & Resorts

The Hilton Lexington Downtown is operated by Shelton Conn. based New Castle Hotels & Resorts, an award-winning independent third-party hotel manager, owner and developer with 20 hotels and resorts and nearly 3,500 rooms under contract or in development. New Castle’s growing portfolio of hotels spans 10 states and three Canadian provinces and includes several of Canada’s historic landmark resorts. The privately-held company was established by CEO, David Buffam in 1980 and consistently ranks among the top hotel management and development companies in North America, serving the United States and Canada. New Castle is a preferred operator for diverse brands within the Marriott, Hilton and Starwood families. For additional information, please go to www.newcastlehotels.com.

Contact:
Lauralee Dobbins
Lauralee@WriteTouchPR.com
856-979-8929

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Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.