Appointments & Promotions

GF Management Appoints Jami Horton Hill Director of Sales and Marketing for Holiday Inn® Charlotte Center City

CHARLOTTE, N.C. February 23, 2017 - The Holiday Inn Charlotte Center City hotel, located in the heart of Uptown and Charlotte’s Business and Entertainment District, is pleased to announce the promotion of Jami Horton Hill to Director of Sales and Marketing.

The newly renovated Holiday Inn Charlotte Center City far exceeds traditional southern hospitality, with a dedicated hotel staff that strives to make each guests’ stay a memorable one. The property is certain that Jami has the skills and expertise it takes to maintain a pleasant and worry-free guest experience for all.

Jami graduated from the University of North Carolina at Charlotte with a degree in Public Relations. Prior to entering the hospitality industry, she held positions in industries such as marketing, event management, sponsorship procurement and restaurant management. Before moving into the Director of Sales and Marketing position, Jami gained experience working in a variety of roles at the Holiday Inn Charlotte Center City, including positions in Catering and Business Travel Sales.

“As Steve Jobs once said, ‘Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.’ I am so grateful to be a part of the Holiday Inn Charlotte Center City team. Our product is beautiful and our staff and service are above the rest,” Jami said.

Jami is a member of both the North Carolina Business Travel Association and the Global Business Travel Association. She also devotes her free time to local charity organizations, such as Hospitality House of Charlotte, Men’s Shelter of Charlotte, and Victory Function. She recently married her college sweetheart, Matthew Hill.

The hotel’s management company, GF Management, is committed to the Holiday Inn Brand Promise of providing business and family-friendly hotel accommodations and services at an excellent value. GF Management is pleased to welcome Jami to her new position and looks forward to the success to come from her and her team.

“Jami joined our team in April 2014 and was influential in her role as the Business Travel Sales Manager for the Holiday Inn Charlotte Center City,” said Vineet Nayaar, Senior Vice President of Operations at GF Management. “Due to her accomplishments, Jami was promoted to Corporate Sales Manager, where she continued to prove successful. Her experiences and proven track record make her the perfect candidate for the vital role of Director of Sales and Marketing for the property.”

For questions and inquiries, or to set up a site-visit, please contact Jamie Horton Hill at HortonJ@gfhotels.com or Hotel Manager, Stacey Schroeder-Bacsi, at BacsiS@gfhotels.com.

About Holiday Inn® Charlotte Center City

As one of the top hotels in the fashionable Uptown Charlotte area, the Holiday Inn® Charlotte Center City offers an ideal location that is just eight miles from Charlotte Douglas Airport (CLT). The hotel is also adjacent to the Spectrum Center, making it easy to catch a sporting event or concert, and conveniently located within close proximity of Bank of America Stadium, home of the NFL Carolina Panthers, NASCAR Hall of Fame and the Charlotte Convention Center. Race fans can catch all of the action at The Charlotte Motor Speedway, just a short drive from the hotel. The modern architecture, stylishly appointed rooms and high-quality service combine to rank the property among the most distinguished hotels in Charlotte, NC. The hotel features complimentary high-speed, wireless Internet access in all guest rooms and the lobby. Meeting and event spaces at the property can accommodate up to 450 guests, and the hotel's top-notch amenities include a rooftop rotunda with a seasonal (mid-May to mid-October) outdoor pool, hot tub, and great views, as well as free transportation within three miles of the hotel.

About GF Management

GF Management is an award-winning, full-service hospitality ownership, management and advisory company founded in 1988 and based in Center City Philadelphia. With approximately 85 hospitality assets under management, including hotels, resorts, conference centers, catering facilities, casinos and golf courses in 28 states, GF Management specializes in third-party management, asset management and advisory services for a variety of individual, private, institutional and financial clients. Many of GF’s core hospitality assets within the portfolio are owned by its principals and therein provide the strength and balance of ownership and management. The Company is currently seeking to expand its portfolio of full-service ownership and management assignments through long-term contracts and joint-venture investment opportunities. For more information about GF Management call 215-972-2222 or visit www.GFHotels.com.

Contact:
Stacey Schroeder-Bacsi
BacsiS@gfhotels.com
(704) 335-5400

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.