Appointments & Promotions

Orlando World Center Marriott Names Steve Lipschutz as Director of Food & Beverage

ORLANDO, FL. February 16, 2017 – As a leader in the global hospitality industry, today Orlando World Center Marriott proudly announces the appointment of Steve Lipschutz as Director of Food & Beverage to its distinguished culinary team. In this role, Steve will oversee all food and beverage operations for the hotel’s 2,009 guestrooms and suites, 10 diverse and seasonally-inspired restaurants and lounges, as well as a multi-million dollar banquet operation for the 450,000 sq. ft. of meeting and event space.

Lipschutz brings more than 40+ years of industry involvement and 29+ years of Marriott-specific experience to Orlando World Center Marriott. Since beginning his career in 1977, Lipschutz gained more than a decade of know-how in well-known restaurant franchises before transitioning into the hotel sector and serving at multiple notable Marriott hotels — from Fort Lauderdale Marriott Harbor Beach and Atlanta Marriott Perimeter Center to JW Marriott Marco Island Beach Resort. However, Lipschultz joins Orlando World Center Marriott most recently from the JW Marriott Orlando, Grande Lakes as the Food and Beverage Director, where he oversaw the management of the resort’s F&B department to ensure operations met the highest standards.

“Steve’s extensive background within the food and beverage industry, coupled with his depth of knowledge for the Marriott mentality make him the ideal choice for this position,” said Ralph Scatena, General Manager of Orlando World Center Marriott. “We’re thrilled to have him lead our team and bring great things to the Orlando World Center Marriott.”

Guests dine around the world and experience culinary gems tucked away inside the Orlando World Center Marriott Resort. Home to 10 diverse restaurants and lounges including Mikado’s Japanese Steakhouse, serving exemplary sushi combinations and specialty drinks along with fun entertainment by skilled teppan-yaki chefs; Hawk’s Landing Steakhouse and Grill, providing America’s finest cuts of USDA prime aged beef and fresh seafood and Siro: Urban Italian Kitchen, showcasing creative Italian cuisine with farm-to-fork flavors and an extensive wine list. Sports fans flock to High Velocity as this family-friendly sports bar sets the standard, serving up the best selection of beers and bar fare in town with more than 28 flat-panel HDTVs, while the all new Central Pantry, a grab-and-go marketplace offering chef crafted cuisine, is perfect for locals and travelers alike.

Towering above more than 200 prime central Florida acres, the Four-Diamond Orlando World Center Marriott offers everything a guest could possibly want. Featuring everything on-premise from the Falls Pool Oasis to a championship golf course, Jack Nicklaus Academy of Golf at Hawk’s Landing Golf Club, a full service spa and fitness center, more than 450,000 sq. ft. of event space, as well as 10 taste-tempting restaurants and lounges. In this magnificent locale, with year’ round average temperatures sitting at 78°, the 2,009-room resort is located only 1.5 miles from Walt Disney World® and just minutes from SeaWorld® Orlando, Discovery Cove®, Aquatica™, LEGOLAND® and Universal Studios® Orlando.

For additional information on Orlando World Center Marriott or to book a reservation, call 1-800-380-7931 or visit www.worldcentermarriott.com.

Contact:
Lindsay Wurm
lwurm@zimmerman.com
850.668.2222

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.