Appointments & Promotions

Daniel Donahue Appointed President of Saunders Hotel Group

Boston, MA. February 16, 2017 - The Saunders Hotel Group is pleased to announce the appointment of Daniel G. Donahue as President, where he will be responsible for all areas of management, operations and marketing for all Saunders Hotel Group’s properties. With more than 25 years of experience, Donahue most recently served as V.P. and General Manager, Lenox Hotel.

“Dan has been an exceptionally strong leader and member of our team for a number of years,” said Jeffrey Saunders, CEO of Saunders Hotel Group. “We are a family owned and operated business and our mission is rooted in our people and our community. Dan has always exemplified those ideals and inspired the best for our business. We are thrilled to welcome him as our new President.”

Prior to joining the Saunders Hotel Group, Donahue was a member of the Starwood Hotels team and held senior managerial roles with Washington area hotels. Following his work in Washington, he worked for the Jurys Doyle Hotel Group before joining Saunders Hotel Group. Each of the hotels that Donahue oversaw ranked in the top 5 on TripAdvisor.

“I am looking forward to expanding my role within the Saunders Hotel Group and lending my expertise to their entire portfolio,” said Daniel Donahue. “As President, I have many exciting ideas to continue building on the impressive trajectory of the company in order to take it to the next level.”

Currently, Donahue is Chairman of the Board of the Massachusetts Lodging Association and immediate Past-President of the Skal Club of Boston. He also serves on the board of the Greater Boston Convention & Visitors Bureau. In addition, he is passionate about giving back to the community and serves as a member of the Board of Directors of the Ellis Memorial, a Board Trustee for Newbury College and Chairman of Friends of Copley Square. In 2014 Donahue was named the General Manager of the Year for Massachusetts and in 2015, was awarded the distinct national honor of GM of the Year by the American Hotel & Lodging Association.

About Saunders Hotel Group: Saunders Hotel Group (SHG) is a mid-sized Boston based management company that, over three generations, has adapted to a diverse spectrum of hotel properties and has been widely recognized by its guests, franchisers, and investors for operational expertise and excellence. The company is also a leader in eco-friendly sustainability. In 1989, SHG committed to maintaining a minimal environmental footprint by creating, practicing and integrating leading environmental initiatives into daily operations and long term strategies.

Coming Up In The April Online Hotel Business Review

Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.