Appointments & Promotions

The Resort at Pedregal Names Hugo Perez Director of Finance

CABO SAN LUCAS, MX. January 9, 2017 – The Resort at Pedregal, Los Cabos’ premier luxury destination resort, is proud to announce the appointment of Hugo Perez to director of finance. An 18-­‐year veteran of the hospitality industry, Perez will oversee the resort’s financial statements, budgets, forecasting and all other financial operations.

“Hugo’s track record and hands-­‐on business experience made him the perfect candidate to step into this role,” said Fernando Flores, general manager. “He has expansive proficiency in the financial marketplace and will be instrumental as we look at ways to improve the overall quality of The Resort at Pedregal and create additional value for its benefactors and owners.”

Perez brings extensive financial experience along with a background in hospitality to his role as director of finance at The Resort at Pedregal. With nearly two decades of experience in finance, accounting and auditing, Perez comes to the luxury property from a 14-­‐year position at One&Only Palmilla where he held various roles including tax manager, sub-­‐controller and general controller. Prior to that, he was with the Corporation Grupo Posadas as a tax assistant.

“There is an immense opportunity for The Resort at Pedregal to enhance its standing in the market, and it’s a privilege to be a part of the team to elevate the resort to its full potential,” said Perez.

Originally from Mexico City, Perez is a graduate of the National Polytechnic Institute.

For more information on The Resort at Pedregal, please visit www.theresortatpedregal.com.

About The Resort at Pedregal, Cabo San Lucas, Mexico

The majestic Resort at Pedregal lies on Cabo San Lucas’ most coveted parcel of land – an extraordinary, 24-­‐acre site at the southernmost tip of Mexico’s Baja California Peninsula. The exclusive haven, accessible only by the private Dos Mares tunnel, is just minutes from bustling downtown Cabo San Lucas, yet seemingly worlds apart. The Resort at Pedregal offers unprecedented luxury, sophistication and personalized service from a team of Personal Concierges who are available around-­‐ the-­‐clock to assist guests with their requests. The property boasts 113 rooms, suites and multi-­‐bedroom residential style villas including the Dos Mares suites, two beachfront villas, Casa Bella Vista, and the presidential villa. The resort also features an award-­‐winning signature spa, Luna y Mar, in addition to a distinctive dining program with culinary offerings including Don Manuel’s, El Farallon, Crudo and Beach Club.

Contact:
J Public Relations
rap@jpublicrelations.com
619-­‐255-­‐7069

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.