Appointments & Promotions

Stephen Meredith to be the New General Manager of the Steigenberger Hotel Business Bay in Dubai

FRANKFURT AM MAIN, DE. January 5, 2017 - The Steigenberger Hotel Business Bay in Dubai, a cosmopolitan-style hotel with a German touch, will get a new General Manager when Stephen Meredith takes over the reins on 1 January 2017.

Born in the UK, Mr. Meredith has spent the past 26 years working in management positions for many renowned international brands in Africa, Europe, the Middle East and South-East Asia such as InterContinental and Jumeirah. His most recent role was as Director of Food and Beverage at the Fairmont Bab Al Bahr in Abu Dhabi. Stephen Meredith has already been employed at the hotel as Executive Assistant Manager since May this year and will assume the position of General Manager with effect from 1 January 2017.

The Steigenberger Hotel Business Bay is a five-star property set in the very heart of the city. Since opening in November 2015, it has won several awards including “Leading New Hotel” and “Best Luxury Business Hotel in the UAE”. The Steigenberger Hotel Business Bay is only a few steps away from the iconic Burj Khalifa skyscraper, near the Dubai Mall and the historic old quarter. It is a location where guests from all over the world are able to receive the very highest quality of hotel service “made in Germany”. 350 rooms including 29 suites offer business travellers and holidaymakers incomparable views of the Dubai skyline. Current press information is available in our press portal.

Deutsche Hospitality is an umbrella brand which brings together three separate hotel brands – Steigenberger Hotels and Resorts, Jaz in the City und IntercityHotel. The Deutsche Hospitality brand encompasses a total of 120 hotels, 27 of which are at the development stage. The portfolio includes 56 Steigenberger Hotels and Resorts and 41 IntercityHotels. The first Jaz in the City opened in Amsterdam in November 2015.

You can find Deutsche Hospitality on social media and online: www.deutschehospitality.com www.steigenberger.com www.intercityhotel.com www.jaz-hotel.com

Press Contact:
Jannah Baldus
Steigenberger Hotels Aktiengesellschaft
Lyoner Straße 25 │ 60528 Frankfurt am Main
E-Mail: jannah.baldus@deutschehospitality.com
Tel.: +49 69 66564-360 │ Fax: +49 69 66564-424

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.