Appointments & Promotions

Anthony DiGiovanni Promoted to Sr. Business & Leisure Sales Manager

Hotel Crescent Court - Uptown Dallas, TX

DALLAS, TX. January 4, 2017 – Hotel Crescent Court – the historic hotel deeply rooted in Dallas’ vibrant Uptown – proudly announces the promotion of Anthony DiGiovanni to Senior Business & Leisure Sales Manager of the Lone Star landmark. In this role, DiGiovanni will focus on stimulating new business for the 220-room hotel, achieving and exceeding sales goals and executing sales-related activities.

“Based on his accomplishments here at Hotel Crescent Court, we’re thrilled to elevate Anthony’s career with us as we begin the multi-million dollar transformation,” said Saun Lightbourne, Director of Sales & Marketing at Hotel Crescent Court. “He’s been an invaluable team member and his successful track record in hotel sales as well as his experience with luxury properties makes Anthony the perfect fit for this position.”

A Texan at heart, DiGiovanni has an established history of attaining revenue increases through the execution of targeted, innovative and well-planned sales strategies. Before the recent purchase of Hotel Crescent Court and the return to its iconic name, DiGiovanni was a Sales Manager with Rosewood Crescent. While transitioning the property to an independently owned hotel, he has been able to consistently maintain sales while learning and implementing new procedures, ultimately leading him to acquire his newest title. In addition to his previous role at Rosewood Crescent, DiGiovanni has also held positions at two high-end, standout Dallas hotels including Rosewood Mansion on Turtle Creek and Le Méridien Dallas, The Stoneleigh.

Situated in the heart of Uptown Dallas within the flourishing Crescent Complex lies Hotel Crescent Court, a Lone Star landmark mirroring its stylish surroundings – steps from the bustling Dallas Arts District with easy access to shopping, dining and entertainment. The luxury hotel’s 191 rooms and 29 lavish suites reflect gracious Texas hospitality including a private bar, custom bath products and thoughtful touches. Eleven innovative dining outlets satisfy guests’ culinary cravings, from the world-renowned Nobu featuring delectable Japanese fare to the glass-enclosed Conservatory overlooking courtyard gardens. With an award-winning spa and fitness center, as well as the members-only Crescent Club, Hotel Crescent Court echoes the exclusivity of a country club with sophisticated amenities, including a sparkling outdoor swimming pool, 17 event spaces encompassing 23,320 sq. ft. and specially-curated programs celebrating the community through unique and indigenous experiences. For more information, please visit www.crescentcourt.com or call 214-871-3200.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.