Acquisitions & Hotel Openings

Four Points Buffalo Grove Opens in Chicago's Northwest Suburbs

CHICAGO, IL. December 19, 2016 - Marriott International, Inc. (NASDAQ: MAR) today announced the opening of Four Points Buffalo Grove in Chicago’s northwest suburbs. Catering to the needs of today’s modern traveler, the recently renovated Four Points hotel offers approachable design, stylish comfort and all the brand’s popular extras including a pool, 24-hour fitness center, business center, and fast and free Wi-Fi throughout the hotel.

Owned by Lake County Hospitality LLC, Four Points Buffalo Grove offers 152 spacious guest rooms and 1,280 square feet of flexible meeting space. Guests will enjoy full-service dining at the hotel restaurant and the brand’s iconic Best Brews and BBQ™, including refreshing local beers and seasonal BBQ-style appetizers at the hotel lounge. Located 18 miles from O’Hare International Airport (ORD), Four Points Buffalo Grove is close to the shops at Woodfield Mall and Deer Park Town Center, as well as several championship golf courses and the Chicago Botanic Garden.

“We are delighted to introduce Four Points to Buffalo Grove and invite travelers to enjoy the brand’s authentic design, great service and signature amenities within close proximity to shops, dining and more,” said Paige Francis, Vice President, Global Brand Management, Four Points. “Four Points has enjoyed rapid growth across North America, fueled by its widespread appeal amongst business travelers who want comfort, genuine service and all the amenities they want and need on the road.”

“By repositioning our hotel as a Four Points, we expect to attract travelers familiar with this popular global brand and everything it has to offer,” said Mark Antolik, Vice President of Operations with BASK Development. “Guests will enjoy stylish accommodations and a relaxing atmosphere, as well as wide selection of local brews at the Four Points bar – the perfect spot to unwind at the end of the day.”

Four Points is on track to expand its portfolio of rooms by nearly 60% in the next five years with new hotels strategically located in nearly every corner of the globe. Hotels expected to open in North America by the end of 2017 include Four Points Cleveland Airport; Four Points Juneau; Four Points East Hartford; Four Points Fort Lauderdale Airport/Cruise Port; Four Points Miami Airport; Four Points Atlanta Airport West; Four Points Mt. Prospect; Four Points Peoria; Four Points Detroit Novi; Four Points Greensboro Airport; Four Points Charlotte – Lake Norman; Four Points Raleigh North; Four Points Cleveland Eastlake; Four Points Oklahoma City Airport; Four Points Spartanburg; Four Points Arlington; Four Points Houston Intercontinental Airport; Four Points McAllen; and Four Points Salt Lake City Airport.

About Four Points

Travel reinvented. With more than 200 Four Points hotels in more than 30 countries, travelers can find the timeless style and comfort they’re looking for with genuine service and everything that matters most, all around the world. From Santiago to Shanghai and Milan to Milwaukee, Four Points hotels can be found in big urban centers, by the airport, near the beach, and in the suburbs. Each hotel offers a familiar place with an authentic sense of the local, and friendly genuine service where guests can relax and unwind, watch local sports, and enjoy the brand’s Best Brews and BBQ™ program. Four Points is proud to participate in the industry’s award-winning loyalty program, Starwood Preferred Guest®, in which members can link accounts with Marriott Rewards® and The Ritz-Carlton Rewards® for instant elite status matching and unlimited points transfer.

About Marriott International, Inc.

Marriott International, Inc. (NASDAQ: MAR) is the world’s largest hotel company based in Bethesda, Maryland, USA, with nearly 6,000 properties in 120 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company’s 30 leading brands include: Bulgari®, The Ritz-Carlton® and The Ritz-Carlton Reserve®, St. Regis®, W®, EDITION®, JW Marriott®, The Luxury Collection®, Marriott Hotels®, Westin®, Le Méridien®, Renaissance® Hotels, Sheraton®, Delta Hotels by MarriottSM, Marriott Executive Apartments®, Marriott Vacation Club®, Autograph Collection® Hotels, Tribute Portfolio™, Design Hotels™, Gaylord Hotels®, Courtyard®, Four Points® by Sheraton, SpringHill Suites®, Fairfield Inn & Suites®, Residence Inn®, TownePlace Suites®, AC Hotels by Marriott®, Aloft®, Element®, Moxy® Hotels, and Protea Hotels by Marriott®. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Contact:
Jen Mendelsohn
jmendelsohn@thinkpublicrelations.com
(212) 343-3920

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.