Acquisitions & Hotel Openings

General Manager Svetlana Burova Welcomes Guests to New DoubleTree by Hilton Hotel Minsk, Belarus

MINSK, BY. and MCLEAN, VA. December 19, 2016 - DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 13 market-leading brands, today announced the opening of DoubleTree by Hilton Hotel Minsk within the Galleria Minsk, a premier shopping and entertainment complex located in the heart of the city. This new upper upscale, contemporary hotel features 193 guest rooms and suítes and marks the brand's debut in Belarus.

Minsk has transformed from a destination reliant on heavy industry to a bustling city, offering visitors a variety of cultural attractions, including the National Academic Grand Opera and Ballet Theatre, Belarusian National History and Culture Museum, as well as several cathedrals and churches. The city is fast establishing itself as a centre for sports events too, by hosting the Ice Hockey World Championships in 2014 and the upcoming 2019 European Games. The nearby Old Town is home to iconic, modern buildings such as the 'Diamond' National Library.

"We are delighted to open DoubleTree by Hilton Hotel Minsk. Minsk is a cosmopolitan, modern city where visitors can enjoy a range of activities - including exploring the architecture in the city's Old Town, watching a performance at one of the numerous theatres or relaxing in the botanic garden," said Dianna Vaughan, senior vice president and global head, DoubleTree by Hilton. "We look forward to welcoming travellers to Belarus with the brand's unique, caring style of hospitality, beginning with a warm DoubleTree Cookie greeting at check-in."

Stunning panoramic views of the river and city can be enjoyed at BarDotXX1, located on the 21st floor of the hotel. Elegant and sleek, the bar serves cocktails, international wines, champagnes, spirits and a range of Thai and Singaporean dishes. Ember restaurant and bar is centred around stone ovens, creating an intimate, relaxed atmosphere where guests can sample traditional Belarusian food as well as European cuisine. In addition, guests can eat in or 'grab and go' at the Beans & Leaves Lobby Cafe, which offers hot beverages and snacks.

Ideal for events and social gatherings, the hotel's Ballroom Grand Galleria can accomodate up to 300 people. There are also three meeting rooms, a modern business centre and a 24-hour, fully-equipped gym.

"With its one-of-a-kind views of the city, prime location in the Galleria Minsk and exciting dining options, we are confident DoubleTree by Hilton Hotel Minsk will become the preferred choice for travellers to Belarus," said Svetlana Burova, general manager, DoubleTree by Hilton Hotel Minsk.

The hotel provides guests with a full complement of services and DoubleTree by Hilton brand amenities, including the Wake Up DoubleTree Breakfast, an assortment of gourmet in-room tea and coffee and a refreshing array of the Aroma Actives Essentials natural skin and body care line.

As part of the Hilton portfolio of brands, guests of DoubleTree by Hilton Hotel Minsk are also encouraged to participate in Hilton HHonors, Hilton's free-to-join loyalty program. Hilton HHonors members who book directly with Hilton save time and money and gain instant access to the benefits they care about most, including:

•An exclusive member discount at more than 4,500 hotels worldwide

•Instant benefits, such as free Wi-Fi, the ability to earn and redeem Points for free nights as well as access to digital check-in with room selection

•Unforgettable, exclusive experiences, available via Points at HHonors.com/auctions, such as access to private concerts or sought-after events

DoubleTree by Hilton Minsk is located at 9 Pobediteley Avenue, Minsk, 220004, Belarus, which is within walking distance of the metro station and just 3.5 kilometres from Minsk Central Railway Station. The hotel is also 45 kilometres from Minsk International Airport.

For more information, or to make a reservation, please visit DoubleTree by Hilton Minsk, or call +375-17-3098000

Media may access additional information on DoubleTree by Hilton Minsk at news.doubletree.com/minsk. For more news on DoubleTree by Hilton hotel openings, visit news.doubletree.com.

About DoubleTree by Hilton

DoubleTree by Hilton is a fast-growing, global portfolio of 475 upscale hotels with more than 114,000 rooms in gateway cities, metropolitan areas and vacation destinations across six continents. DoubleTree by Hilton prides itself on paying attention to the little details that have a big impact, from presenting its beloved warm Chocolate Chip Cookie to guests upon arrival to Creating a Rewarding Experience (CARE) for hotel guests and the communities the brand proudly serves. DoubleTree by Hilton properties offer unique, contemporary accommodations and full-service facilities, including restaurants and lounges, room service, health clubs, business centers and meeting and banquet space. Hilton HHonors members who book directly through preferred Hilton channels receive instant benefits, including an exclusive member discount that can’t be found anywhere else, free Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (selected locations) available exclusively through the industry-leading Hilton HHonors app. To make reservations at any DoubleTree by Hilton hotel, travelers may visit doubletree.com. Journalists may visit DoubleTree by Hilton Global Media Center at news.doubletree.com for more information.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, comprising more than 4,800 managed, franchised, owned and leased hotels and timeshare properties with nearly 789,000 rooms in 104 countries and territories. For 97 years, Hilton has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including an exclusive member discount, free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where Hilton HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information.

Contact:
Kejal Ashra
kejal.ashra@hilton.com
+44 (0) 20 7856 8154

Colleen Hart
colleen.hart@hilton.com
+1 703-883-6616

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.