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AHLEI Honors 2015 Leaders in Hospitality Training and Education

WASHINGTON, DC. - April 16, 2015. The American Hotel & Lodging Educational Institute (AHLEI) has announced this year's winners of its awards for leaders in hospitality training and education. The following people were honored at the American Hotel & Lodging Association (AH&LA) Legislative Action Summit in Washington, D.C., during the AH&LA Stars of the Industry Awards Brunch on Tuesday, April 14.

Gerald Chase, president and chief operating officer of New Castle Hotels & Resorts, is the 2015 recipient of the Arthur Landstreet Award. Named after the Tennessee hotelier who founded the Educational Institute, the Arthur Landstreet Award is presented to an individual who has made a lasting impact on the quality of education and training in the hospitality industry.

Dr. William Frye, CHE, CHO, associate professor, College of Hospitality & Tourism Management, Niagara University, is the 2015 recipient of the Anthony G. Marshall Award. This award recognizes an individual who has made significant long-term contributions to the hospitality industry in educating future leaders.

Steven J. Belmonte, CHA, CEO of Vimana Franchise Systems, and K.V.Simon, CHA, retired vice president, AHLEI-India, were honored with the title of CHA Emeritus. The Emeritus honor is presented to select individuals who hold the designation of Certified Hotel Administrator (CHA®) after a career of distinguished contributions.

AHLEI presented four Lamp of Knowledge Awards this year. These awards are given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. This year's honorees are:

  • Outstanding Educator (International): Dr. Phillip Brown, CHE, Sandals Corporate University, Jamaica.
  • Outstanding Educator (U.S.): Dr. Samer Hassan, CHE, Johnson & Wales University, North Miami, Florida.
  • Outstanding Educator (High School): Eric Chong, CHE, Simon Sanchez High School, Guam.
  • Outstanding Student (Distance Learning): Marion Green, general manager, Navy Gateway Inns & Suites, Marysville, Washington.

NOTE: Individual releases on each of the individuals named above are available in our online newsroom.

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

Media Contact:
Elizabeth Johnson
Senior Public Relations & Marketing Manager
ejohnson@ahla.com
517-318-2359

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.