Acquisitions & Hotel Openings

Cosmopolitan of Las Vegas to Open December 15, 2010

Reservation Lines Go Live Featuring Special 'So Totally Over It' Grand Opening Package for Early Bookings

July 1, 2010 - The Cosmopolitan of Las Vegas, a new 2,995-room casino-resort opening in the heart of the Las Vegas Strip, will welcome its first guests December 15, 2010. Reservation lines are now open for the much anticipated opening of this new luxury resort.

To celebrate this milestone, The Cosmopolitan is offering guests the option to book the exclusive 'So Totally Over It' package for their stay. The package includes overnight accommodations in a Wraparound Terrace Suite, a luxurious suite featuring panoramic views of the city. Guests will also enjoy stunning views of the Vegas Strip over complimentary cocktails for two on the terrace. The 'So Totally Over It'* experience is now available for stays between December 15, 2010 and May 29, 2011.

The Cosmopolitan will feature two 50-story towers across 8.7 acres of land, each featuring oversized residential style living space and expansive one-of-a-kind private terraces. The spaces are designed by a spectacular team of interior architects including David Rockwell, Jeffrey Beers, Adam D. Tihany and the Friedmutter Group.

Guests will enjoy diverse dining experiences from the country's top chefs - all new to Las Vegas - including, Jaleo and China Poblano restaurants by Chef Jose Andres, Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ca by Los Angeles chef David Myers; New York City's Estiatorio Milos by restaurateur Costas Spiliadis; Scarpetta and D.O.C.G. by award-winning chef Scott Conant; and popular steakhouse STK from The One Group.

Situated at the heart of the Las Vegas Strip, The Cosmopolitan of Las Vegas is located at 3708 Las Vegas Blvd. South directly between CityCenter and the Bellagio. The resort's uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized residential-style living spaces with expansive, one-of-a-kind private terraces. Resort features include 100,000 square feet of casino space; 60,000 square feet of world class shopping; 43,000 square feet of spa, healthclub and salon offerings; three unique pool experiences and multi-level integrated nightclubs. Signature restaurants include: Jaleo and China Poblano restaurants by Chef Jose Andres, Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ca by Los Angeles chef David Myers; New York City's Estiatorio Milos by restaurateur Costas Spiliadis; Scarpetta and D.O.C.G. by award-winning chef Scott Conant; and popular steakhouse STK from The One Group.

  • The package price starts at $330 and can be reserved by visiting ww.cosmopolitanlasvegas.com or calling 877.551.7772, booking code BOVR11. Please note this package is subject to availability and some restrictions may apply.
Coming Up In The April Online Hotel Business Review


Feature Focus
Guest Service: Customer Service is a Key Business Differentiator
In today's hyper-competitive, hyper-connected global marketplace, customer experience has assumed a major role as a key business differentiator. There is a growing understanding that competition based on products or price alone is no longer a viable strategy. Since feature or function advantages can be quickly duplicated and/or enhanced, product innovation is no longer the differentiator it once was. And competition based on price impairs profitability. On the other hand, research indicates that 86 percent of consumers said they would be willing to pay more for a better customer experience. To protect both market share and margins, hotel companies must provide customers with consistent, compelling experiences - before, during, and after their purchases - across all major channels. There are many things organizations can do to deliver a superior customer experience. Management must align everything a company does with the customer service experience in mind. They must assign high value to anticipation of customers' real needs and desires, and they must incentivize and reward personal initiative in the pursuit of customer satisfaction. They must respond quickly to customer requests. They must ensure that customer interactions are highly personalized, and they must deliver the right information to the right place at the right time. And perhaps most importantly, upper management must create a culture where customer service is valued and esteemed, taught and rewarded. Customer experience leaders who can drive this kind of cultural change will radically affect their companies? competitive position and business performance. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.