AMTELCO Announces Ovation Agent
Software for Hospitality Industry Call Centers
JANUARY 13, 2009 - AMTELCO is pleased to announce the release of Ovation Agent. Ovation Agent is specifically designed to provide hospitality call centers with increased functionality, strong flexibility, and a tangible return on investment. Any size organization can use Ovation Agent to increase the quality of their communications, guest services and revenue, and reduce labor costs.
The Ovation Agent becomes one with your existing property management system to provide seamless access to all of the information stored in your PMS database. Ovation Agent's Intelligent Directories can interact with the property management system to simplify common operator actions such as reservations, wakeup calls, and maintenance dispatching.
The Ovation Agent Sandbox provides your operators with a tool to search and utilize the data in your existing PMS system in a clear and simple manner. Sandbox performs incremental searches as the operator types and provides instant access to any information they need.
Intelligent Agent Scripting
Combine the simplicity of the Ovation Agent Sandbox with the power of Intelligent Agent Scripting to cover all possible call scenarios. Intelligent Agent Scripting allows you to create customized call flow and message scripts that guide agents through completing calls. Scripting is a perfect tool for customizing the information agents should gather from callers when taking all types of hospitality calls including:
o Reservations
o Upselling
o Convention services
o Event registration
o Room service
o Help desk scripting
o Maintenance dispatching
o Security
Ovation Agent Benefits:
o Improve Accuracy
o Increase Efficiency
o Add Powerful Search Capabilities
o Improve Flexibility
o Reduce Labor Costs
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
