Maestro PMS Enables Stoneleigh Hotel Deliver World-class Personal Service

Guest-centric property leads spa boom, gives staff 360-degree view of guest at every touch point wit

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. October 14, 2008

AUGUST 13, 2008. The Stoneleigh Hotel & Spa is a well-known Dallas landmark that has earned its 4+ Star status with restored historic luxury and the kind of high-end personalized service that never fails to impress its well-traveled guests.

With the help of NORTHWIND-MaestroTM PMS hotel software technology, all the celebrities, sports superstars, political notables, business leaders and other discerning guests who visit the 4.5-Star hotel have their preferences met to the letter-whether they are dining in the hotel's famous Bolla restaurant, having a facial in The Stoneleigh's Spa or enjoying a late-night brandy at the Bolla Bar. The Stoneleigh is a member of Preferred Hotels and Resort Group and Historic Hotels of America.

When Aretha Franklin comes to visit, for example, there is no doubt her room will be filled with her favorite gardenias, in or out of season. The property tracks and records each guest's preferences and history in a one client profile using Maestro's integrated suite of property management modules and online booking system on a single-image database.

"When you stay at The Stoneleigh, our staff not only knows your name, but they also know your priorities and level of service you require to make your visit memorable," said John Langston, managing director of the Art Deco property, which recently underwent a $36 million renovation. "We are known for offering the highest level of personalized service, particularly important for the experienced corporate and leisure travelers who make up 80 percent of our business. Our staff is trained for it and guests value it. Maestro makes it possible by offering a 360-degree guest view at every point of contact." Maestro's also enables guest-centric hoteliers to maximize marketing results using Analytics & BI to create relevant campaigns based on guest profiles and preferences.

The Stoneleigh leads the spa boom

More than a quarter of the property's guests take advantage of the hotel's luxury Spa at Stoneleigh. The hotel leverages the hospitality industry's current spa explosion by enabling the hotel's reservation agents to book spa appointments directly from the property's Maestro PMS hotel management room reservation screen. This seamless access enables agents to provide guests with Spa management information and complete room and spa reservations in a single guest booking. The agents can confirm the spa booking schedule, including time slots still available, along with staff schedules by name for those guests who want to request a certain attendant to provide their facial or massage.

Maestro Property Management Solution's new 'Web Connection' suite with integrated Spa Module enables travelers to self-serve over the Web to book their spa vacations and spa treatments as part of their dynamic travel packages, along with rooms, dining reservations, and more.

The Stoneleigh uses a complete suite of fully integrated Maestro hospitality applications, including:

Maestro Front Office

Maestro Sales & Catering

Maestro Spa & Activity Management

Maestro Spa Retail MPOS

Maestro Fine Dining JPOS

ResEze Web Booking

Analytics

Don't miss the September 9th Complimentary Maestro PMS Webinar: Guests Are Online-Are You? Spa Travel Boom on the Web! Limited RSVP seating. Visit www.maestropms.com/?spaboom to register today.

Going to IHM/RS in New York? NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel Motel and Restaurant Show November 8-11. Visit NORTHWIND-Maestro at the Historic Hotels of American show in Riverside, California Nov 11-13.