Milestone Voted Best for Service by Travel & Leisure Readers' Poll
JUNE 20, 2008. To its regular guests, or indeed anyone who has passed through its polished glass and brass door in Kensington, it will come as no surprise that The Milestone Hotel was voted Best Hotel in the World for Service by Travel & Leisure Readers' Poll.
Tales of The Milestone's service have passed into legend. Of the Russian visitor who, looking out over Kensington Gardens from his hotel room, realised that what his bird sanctuary back home really needed was 24 of the regal white swans he could see patrolling its elegant sward. Now getting hold of these birds is no easy matter: you can't just cross the road with a large net, as by ancient charter all swans in the UK are the property of the monarch. But within a short space of time two dozen confused but excited large white birds were on their way east to their new home.
Or the American lady who was in town investigating the WWII career of her grandfather, and who rather whimsically decided that a suitable souvenir of her visit would be a Sherman tank. Oh, and if it wasn't too much trouble she needed it the next day. At the Milestone, your wish - however outlandish - is their command. Wheels were immediately set in motion, avenues pursued, and that same day a suitable vehicle was tracked down in Scotland and loaded onto a flatbed for its journey.
Even if they don't have such extravagant needs, guests can still feel the full benefit of the outstanding personal service at The Milestone. The hotel is the London flagship of the Red Collection, the international group of five- and four-star hotels that is the AA Small Hotel Group of the Year for 2007/08. The Red Carnation motto is "No request too large, no detail too small", and The Milestone, in scoring 98.61 in the Travel & Leisure Service survey, has taken this approach to something close to perfection. Combine this dedication to guest comfort and convenience with an outstandingly luxurious and beautifully appointed environment and it's no mystery why The Milestone remains the London hotel of choice for the most discerning visitors.
For more information and reservations call the hotel directly at +44 (0) 20 7917 1000. Email [email protected] and www.milestonehotel.com.
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