AH&LA Seminar Helps Ensure Safe Guest Experience
Educational Sessions for Hoteliers to Maximize Guest and Employee Safety Offered May 8
APRIL 3, 2008. Taking proactive steps to ensure guest and employee safety, the American Hotel & Lodging Association (AH&LA) is offering two educational seminars for hoteliers, entitled Workplace Violence: Awareness, Prevention, and Response, on Thursday, May 8, at the Stoney Creek Inn in Columbia, Missouri. The sessions, complimentary for AH&LA members, cover comprehensive strategies for implementing a guest and employee safety plan, addressing topics such as:
o Identifying common crimes and ways to stop them before they start,
o Qualifying and addressing organizational risks and management commitment to safety issues,
o Implementing multi-faceted, actionable programs to keep guests and staff safe, including proactive employee violence awareness seminars,
o Developing action plans to enact during a violent confrontation,
o Cultivating strategies to handle press during a crisis situation,
o Following legal protocol for guest safety and security,
o Coordinating proper documentation when a crime does occur.
The seminar is led by Faye T. Gayes, CRDE, CHT, vice president, state relations & educational programs for the American Hotel & Lodging Educational Institute (EI), and a 25-year industry professional. Upon completion of the course, participants have the opportunity to achieve EI course credit pending successful completion of a relevant exam.
Two independent sessions will be held on May 8, from 8:00 a.m. - 12:00 p.m. and 4:00 p.m. - 8:00 p.m. at the Stoney Creek Inn in Columbia. Sessions are free for AH&LA members, and $39 for nonmembers. Additionally, the Stoney Creek Inn has extended seminar participants a reduced room rate of $85/night.
More information and a registration form are available on the EI Website. Please contact Kellie Moser, director of membership sales, at (720) 530-7863 or [email protected], with any questions.
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