Tristar's Radisson, Bloomington Receives Carlson Award

Carlson's Renewal Award for North America 2007

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. October 14, 2008

BLOOMINGTON, IN, March 7, 2008. The Radisson Hotel, Bloomington, operated by Tristar Hotel Group, has been awarded the Renewal Award for North America 2007 at the recent Carlson Global Business Conference in Las Vegas. After undergoing a $12 million renovation last fall, the hotel opened in October and was nominated based on factors including d'ecor, guest service scores and capital expenditure requirements. On hand to receive the award were Ken Edwards and Rick Tomljenovic, owners of Tristar Hotel Group, and Robyn Evans, General Manager of the Radisson Hotel.

The Radisson Hotel has become an integral part of the Bloomington community, and it is proud to offer genuine hospitality and the world class service and facilities guests have come to expect from the Radisson brand. The hotel is presently the number one choice of travelers on the popular travel review site, Tripadvisor.com, in the Bloomington area.

Tristar Hotel Group is very excited about earning this award: "It is our belief that the best-trained employees, given an exceptional product, will generate tremendous customer experiences" says Ken Edwards, Principal of Tristar. Currently operating 22 hotels across the United States, with four additional hotels in development, Tristar owns and manages brands by Carlson Hospitality, Hilton Corporation, Intercontinental Hotel Group, Best Western, Choice Hotels, USFSI and Cendant. "We understand the concept of increasing the valuation of a Hotel by developing sales, which creates Net Operating Income. Our company is a sales and marketing driven Hotel Management Company that concentrates on a direct sales effort with strengths in cost controls and employee development."

The Radisson Hotel has played host to many athletic teams, wedding parties, leisure and corporate travelers, in addition to celebrity guests Bob Dylan and Elvis Costello since opening their doors last fall. The staff is active in the community, organizing a Toys for Tots drive, and supporting local activities through the Convention and Visitor's Bureau. All employees participate in Radisson's dynamic guest relations program entitled "Yes I Can", a tool designed to translate Radisson's philosophy of hospitality excellence to front-line employees. "Winning this award is only the beginning, we expect to be on stage every year at the Carlson Global Business Conference" states Robyn Evans, General Manager. "Our goal is to provide the service and accommodations that will be rewarded not only by Radisson, but by our guests that return time after time."