Architecture & Design
Lawrence Adams
  • Architecture & Design
  • The Westin Dallas Downtown Hotel, a Story of Historic Adaptive Reuse
  • As the Architects and the Interior Designers, ForrestPerkins transformed an iconic downtown office building into a vibrant mixed-use property featuring a 326-key Westin hotel in Downtown Dallas. The adaptive reuse of One Main Place to hotel use required paying strict attention to the historic elements of the building in order to satisfy the requirements of the National Park Service and the Texas Historic Commission for achieving federal and state Historic Tax Credits for the owners. Repurposing this important downtown building has given it new life and has contributed to the burgeoning renaissance of Downtown Dallas. Read on...

Scott Acton
  • Architecture & Design
  • Engaging the Millennial Consumer Through a Multi-Sensory Approach
  • Millennials have become the fastest growing consumer segment in the hospitality industry. Therefore, changes in quality and experiences provided in hotels across the nation are essential in ensuring greater competitiveness and overall success. Millennials, who are heavily reliant on technology and seek non-traditional features in services provided, are looking for a different approach to hospitality; with immersive lifestyle experiences their main priority, resulting in a rising demand for special visual imagery and more comprehensive sensual engagement. Accordingly, it is necessary for the hospitality industry to adjust to this new trend in consumer preferences, demanding that hotels put substantial effort into creating a new environment, appealing to consumers’ five senses. Read on...

Paula J. Azevedo
  • Architecture & Design
  • Design Alone Cannot Sustain a Brand
  • Think of a hotel brand, and it’s a sure bet that far more than its logo will come to mind. From the initial booking of a room, to interactions with the valet, bellhop and reception desk staff, to the overnight room’s comfort plus amenities, and right through to the check-out process, hotel brands are banking on providing an enhanced guest experience, overall. Certainly, the design of a hotel matters to its brand, but design alone cannot sustain a brand. It can, however, elevate the experience from start to finish. Read on...

Beth Brett
  • Architecture & Design
  • Architectural Design of the V Palm Springs Hotel
  • Looking ahead to 2016 travel, there’s a new player on Palm Springs ever-growing hospitality scene. Uniquely positioned to further revitalize South Palm Springs, the desert’s newest hotel offering, V Palm Springs Hotel opens its doors this March, just in time for some of the nation’s top festivals, including Coachella and Stagecoach. Managed by Filament Hospitality a full-service management company and owned by celebrity lawyers, Mark Geragos and Brian Kabateck, V Palm Springs promises to redefine the desert experience. Thanks to Len Cotsovolos, Director of Interior Design for WESTAR Architectural Group, their vision will be fully realized when 140-room hotel opens its doors this March. Read on...

Samuel J. Cicero Sr.
  • Architecture & Design
  • Successful Management of a Hotel Renovation
  • No matter how glamorous, there comes a time when every hotel requires renovation. Years of wear and tear, new fashion trends, and shifts in technology can prematurely age a property, leading to customer complaints and the need to lower room rates to remain competitive. Also, in this age of social media and online reviews, an aging property means lost revenue as travelers increasingly turn to the Internet for advice and not the hotel’s website. Read on...

Patricia  Lopez
  • Architecture & Design
  • When Does Versatility Compromise Luxury?
  • Guestrooms are getting smaller. With trendy micro and capsule hotels on the rise, brands everywhere are working with designers to shave off square footage and conceptualize new and improved layouts that use space more efficiently. But designing a versatile room is only functional to a point. If you want to create a space that responds to your guests’ needs without compromising the elements that turn a simple hotel stay into a luxury, then you have to strike a balance between tradition and innovation. And it all comes back to the art of crafting an experience. Read on...

Pat McBride
  • Architecture & Design
  • Mixing Business and Leisure for Today's Business Traveler
  • The designs of the most renowned hotels and resorts give careful consideration to every aspect of a guest’s experience. This is no small task – the design team leads the way to ensuring a property has everything it needs to offer a memorable, comfortable and relaxing stay for customers, which ultimately determines the success of a property. Complicating matters is the fact that designers very rarely need to consider just one type of customer – there are honeymooners, young families, empty nesters, groups of friends and wedding parties to consider in the design process. The task of designing for still another subset of customers – business travelers – presents an interesting but surmountable design challenge. This is a group growing more and more accustomed to mixing business with leisure. Designing a property that appeals to business travelers, a critical source of revenue for many properties today, requires its own set of considerations that must be weaved seamlessly throughout the design of the property, from meeting and conference spaces to restaurants and guestrooms and beyond. Read on...

Patrick Burke
  • Architecture & Design
  • Resorts World Sentosa: Breaking Barriers in Resort Design
  • Encompassing over 3.5 million square feet with a price tag of $4.4 billion, Resorts World Sentosa is one of the world's largest multi-recreational luxury parks. A city-within-a-city, the resort features six hotels, offering a total of 1,840 rooms; a large casino; a convention center, including a 7,000-square-meter ballroom, conference and meeting facilities; a multitude of theaters and entertainment facilities; a maritime museum, a large marine animal park and water park; a world-class spa and extensive retail stores and restaurants. Anchored by Universal Studios Singapore, the project required a design approach that would celebrate the unique site in a very special way. Read on...

Ronald M.  Lustig
  • Architecture & Design
  • Rethinking the Guestroom
  • As smart technologies continue to permeate every sector of our lives and Millennials grow into consumers with clout, the hotel industry is taking note. New developments are taking place and others are being imagined to keep pace with demands of this technology-savvy generation. Futuristic guestrooms will trend toward being smaller, but technology will rule to provide guests the efficiencies they prefer, the unfettered access to Wi-Fi they demand and the individual recognition they enjoy. A trip to the future is really not so far away. Read on...

Dave Murphy
  • Architecture & Design
  • Selecting Hardwood Flooring that Will Fit Seamlessly into Hotel Design
  • Hotel design is evolving to meet the needs of a new generation of guests. One of those emerging trends seeks to combine old and new trends into a warm and inviting space that provides all the amenities and features of living in a modern world. For hoteliers, making guests feel at home from the moment they walk into the door is what makes a design successful. One feature leading the charge with adaptable charm and the overall range of colors, patterns and textures is hardwood flooring. Read on...

Keith  Simmel
  • Architecture & Design
  • iHotel: Reconfiguring Traditional Spaces to Emphasize Connectivity
  • Technology is engrained in everything we do. It’s in our cars, offices, homes and even the hotels we select. Travelers today, from millennials to baby boomers, are technologically driven and expect the ease and comfort that various forms of technology can provide. Many crave convenient and quick access to information. And with more hotel flags and brands than ever, hotels must incorporate high-tech elements throughout the building from the lobby to amenity spaces to the guest room in order to stay competitive. Read on...

Lamarr Reid
  • Architecture & Design
  • Timeless Design, From the Outside In
  • When it comes to luxury hotels, no detail goes unnoticed. This rings especially true in the interior environment, the space where most day-to-day hotel activities take place. It is often the interior that shapes the identity of a hotel in the minds of visitors and guests—for this reason, the interior design is of utmost importance. Stay in a hotel with disjointed or outdated design, and the experience can come off feeling stale and mediocre. But stay in a hotel where the interior design has been executed with great care and consideration, and the stay can become timeless, branded in the mind as an unrivaled, memorable experience. Read on...

Larry  Mogelonsky
  • Architecture & Design
  • Hotel Exterior Restorations to Enhance Sense of Place
  • Once a hotel is build, it is especially difficult to modify the exterior structure in order to improve a guest’s first impression of the property. However, by borrowing curb appeal tactics used by realtors, there are smaller, incremental upgrades that a hotelier can undertake to heighten one’s appreciation of the hotel before they even set foot inside. These range from small material changes to the structure and lighting to the inclusion of outdoor art, plants and water. As well, the demand for exterior third places is also a viable option. Read on...

Paula J. Azevedo
  • Architecture & Design
  • Game Changing Design
  • The hotel market is more competitive than ever before. Tapping the talent of experienced design professionals can help industry leaders gain a needed, game changing edge. Guest columnist Paula Azevedo, a principal at dash design, explores how the proper use of technology, materials, luxurious appointments and destination estaurants can provide a true return on investment for hotel owners, developers and operators. Tapping the hands-on knowledge of design professionals is one way that hoteliers can gain an edge and, therefore, capture market share. Read on...

Jim  Suggs
  • Architecture & Design
  • Timeless Designs for the Modern Hotel Guest
  • Much has been said about the changing traveler, and what he demands of the hotels in which he stays, whether he’s among the ranks of the millennial generation we talk about so much or is simply a savvy guest. What’s been addressed with less frequency is how designers can respond to these new demands and desires and implement them in the architecture of hotels. How can I, as a designer, create a space that this new traveler craves and then raves about on social media? I believe it all comes down to a few simple (but not easy) principles of great design: Creating a unique sense of place, creating memorable moments, and, just as importantly, designing hotels that perform. Read on...

OCTOBER: Revenue Management: Technology and Big Data

Gary Isenberg

Hotel room night inventory is the hotel industry’s most precious commodity. Hotel revenue management has evolved into a complex and fragmented process. Today’s onsite revenue manager is influenced greatly by four competing forces, each armed with their own set of revenue goals and objectives -- as if there are virtually four individual revenue managers, each with its own distinct interests. So many divergent purposes oftentimes leading to conflicts that, if left unchecked, can significantly damper hotel revenues and profits. Read on...

Jon Higbie

For years, hotels have housed their Revenue Management systems on their premises. This was possible because data sets were huge but manageable, and required large but not overwhelming amounts of computing power. However, these on-premise systems are a thing of the past. In the era of Big Data, the cost of building and maintaining an extensive computing infrastructure is incredibly expensive. The solution – cloud computing. The cloud allows hotels to create innovative Revenue Management applications that deliver revenue uplift and customized guest experiences. Without the cloud, hotels risk remaining handcuffed to their current Revenue Management solutions – and falling behind competitors. Read on...

Jenna Smith

You do not have to be a hospitality professional to recognize the influx and impact of new technologies in the hotel industry. Guests are becoming familiar with using virtual room keys on their smartphones to check in, and online resources like review sites and online travel agencies (OTAs) continue to shape the way consumers make decisions and book rooms. Behind the scenes, sales and marketing professionals are using new tools to communicate with guests, enhance operational efficiencies, and improve service by addressing guests’ needs and solving problems quickly and with a minimum of disruption. Read on...

Yatish Nathraj

Technology is becoming an ever more growing part of the hospitality industry and it has helped us increase efficiency for guest check-inn, simplified the night audit process and now has the opportunity to increase our revenue production. These systems need hands on calibration to ensure they are optimized for your operations. As a manager you need to understand how these systems work and what kind of return on investment your business is getting. Although some of these systems maybe mistaken as a “set it and forget it” product, these highly sophisticated tools need local expert like you and your team to analysis the data it gives you and input new data requirements. Read on...

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.