Eco-Friendly Practices
Rauni Kew
  • Eco-Friendly Practices
  • Hospitality Needs to Shift Its Attention to People
  • In 1994 & 1995 a British economist working on corporate social responsibility coined two phrases- Triple Bottom Line, and later People Planet & Profit. The simple three word phrase describes a sea change in hotel operations that would take place over the next 2 decades. John Elkington’s minimal catch phrases for the complex theories of sustainability were easy to understand and provided a simple road map for business. Recognizing cost savings from reductions in water, waste, energy and chemicals as well as the value of preserving regional icons as travel destinations, the Planet piece of Elkington’s phrase is now accepted as mainstream hotel operation. Read on...

Lawrence Adams
  • Eco-Friendly Practices
  • The Wellness Trend in Hospitality
  • Explore the evolution of wellness in hospitality from the early days of Greco-Roman Thermae to the thermal spas of Central Europe and US resort towns to ultra-modern spas in the heart of the Swiss Alps. As wellness takes on a renewed importance in hospitality, we see medical science-based technological innovation applied to the health and well-being of hotel guests through the Stay Well Rooms program created by health-centric real estate developer Delos. Learn how major hotel firms are incorporating robust wellness programs into their brands. Watch wellness evolve to satisfy growing market demands with technological advances and innovative programs. Read on...

Mandy Chomat
  • Eco-Friendly Practices
  • Luxury Tourism's Emphasis on Eco-Tourism
  • Over the years, luxury has been defined by everything from fancy objects and shiny finishes to exceptional service and authentic experiences. Today’s definition of luxury encompasses a new element, eco-consciousness. Whether a property is Platinum LEED certified and positions itself as “green” or simply promotes responsible practices, an element of eco-tourism is now the expectation at upscale hotels and resorts around the world. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • How to Create a Welcoming Landscape
  • Whether a guest is staying at your hotel for business or pleasure, their first impression can be a lasting one. Even before they walk into your hotel’s lobby, they’ve already started to form their opinion of your hotel – whether that was based on a visit to your website or as they drove up to your hotel. Just as the messaging on your website helps to set expectations and provides your guests with a glimpse into your commitment to making their stay at your hotel an enjoyable one, so does the appearance of your landscape. Every touch point the guest has with your hotel impacts his or her customer experience, making it even more critical that those encounters reflect your brand. Read on...

Arthur Weissman
  • Eco-Friendly Practices
  • Partnering with Your City to Promote Sustainability in Tourism
  • This article discusses the overall benefits for hotel owners and managers of partnering with their local jurisdiction to promote sustainable tourism. Such a partnership goes beyond the typical relationship with the city’s CVB in that it directly includes city departments and ideally the mayor’s office. The partnership may take many forms; the type expounded on in this article is based on promoting environmental certification by a third-party to tout the hotels’ and city’s sustainability credentials. The city’s support may come in the form of in-kind service and promotion or actual grants to subsidize program costs, such as for certification fees. Read on...

Joseph Ricci
  • Eco-Friendly Practices
  • Outsourcing Increases Sustainability Through Volume Production
  • Resource conservation is becoming more of an economic necessity than a choice in hotel business practices as the cost of water, energy and other supplies rises. Laundry operations represent a fertile frontier for such improvement. Using mass-production technologies easily accessible via outsourcing decreases a property’s carbon footprint thanks to water and energy conservation in linen processing. Ensuing labor savings from this greater mechanization add to this economic benefit. TRSA aids hotels in locating high-efficiency outsourced linen, uniform and facility services through its Clean Green certification program and provides a published guide to finding certified green suppliers of all kinds of products and services needed for hotel operations. Read on...

Gaynor Reid
  • Eco-Friendly Practices
  • How Hotels Can Have a Positive Impact on Communities
  • The tourism industry leaves a significant impact when you consider the need to move people around, host them and feed them, with the intrinsic needs for water, energy and food. As the travel industry continues to grow apace in Asia Pacific it is becoming increasingly important for hospitality providers to reduce their environmental footprint as well as to give back to the local communities in which they operate. AccorHotels first committed to a comprehensive environmental policy back in 1974 and is firmly committed to creating positive hospitality wherever it operates. While many of its actions are on a global scale, it has found that what is just as important is for each hotel in the network to work regionally to impact positively on its local community. Read on...

Bill Lally
  • Eco-Friendly Practices
  • How Hotels Can Approach Technological Sustainability
  • Green initiatives have become widespread across the hospitality market, often denoted from a sign that kindly asks guests to reuse your towels or use less water. These are small steps that hotels can take, but new technologies are making large-scale sustainability programs possible. This next wave is about more than material conservation; now the whole building is starting to get smarter through design, automation systems, sensor technologies and a fully integrated guest experience. One of the first aspects that hotels consider when going green is the materials for the décor as part of the branding and custom experience. Read on...

Tara Hammond
  • Eco-Friendly Practices
  • The New Souvenirs: Memories, Experiences, and Sustainable Sourcing
  • The United Nations designated 2017 as the International Year of Sustainable Tourism for Development to support a change in policies, business practices and consumer behavior towards a more sustainable tourism sector. But how will those of us whose purpose it is to innovate and drive change in corporate social responsibility affect change among consumer behavior? It is not enough to just implement policies and practices. Communicating our actions to guests is the key to inspiring change in everyday behaviors. The United Nations designation provides a platform to communicate the great programs and initiatives happening all over the world, especially within sustainable sourcing. Read on...

Wendi Gelfound
  • Eco-Friendly Practices
  • Conserving Sacred Waters in the High Desert
  • Steeped in myth and legend, the ancient springs at Ojo Caliente Mineral Springs Resort & Spa, 60 miles north of Santa Fe in Ojo Caliente, New Mexico, have been a gathering place and source of healing for thousands of years. The use of the waters can be traced back to the earliest human migrations in the region, when ancestors of today’s Tewa tribes built large pueblos and terraced gardens overlooking the springs. Now, ruins of these ancient cities are marked by the shadows of walls and a sprinkling of potsherds. Read on...

Deborah Popely
  • Eco-Friendly Practices
  • How will Hotels Respond to the Looming Water Crisis?
  • Water scarcity has been identified as among the top five global business risks in the next ten years. Tourism is recognized as a high water-use industry and hotels are some of the most water-intensive operations in the industry. Water scarcity disproportionately affects hotels since some of the most popular tourism destinations are in water-stressed areas, driving up utility costs and creating other challenges. For this reason and other reasons, reducing dependency on fresh water and making the best use of existing supplies makes good business sense. This article explains how hotels can respond to the looming water crisis by incorporating some low-cost best practices and strategies that have proven to save money and generate a return on investment. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • Signs You Need to Hire a New Grounds Care Provider
  • Hoteliers place a significant investment in their grounds that can be dramatically diminished without proper care and oversight. Given how important it is to protect this asset, you should have a grounds care provider you can rely on. Someone who knows the specific needs of your hotel, what challenges your region can expect, and how to take care of your landscape. Otherwise you risk the health and overall appearance of your landscape. Your grounds care provider should have a plan in place to handle the various dangers your property might encounter. Depending on the location of your hotel, your landscape can face several threats throughout the year, either as a result of natural causes or human error. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • Preparing Your Hotel Landscape for Spring
  • As temperatures start to warm up and thawing begins, many hoteliers across the country are thrilled to say goodbye to winter. In some regions, particularly in the Northeast and Midwest, this winter proved to be a hotelier’s worst nightmare. With above freezing temperatures and blizzard-like conditions, it was difficult for some guests to even travel to their destinations. Keeping entrance ways, parking lots and sidewalks clean and safe was another challenge many hotel owners and managers faced this winter. Now that winter has officially come to an end, it’s time to prepare your landscapes for spring. Read on...

Ronald Harrison
  • Eco-Friendly Practices
  • Pest Management During a Renovation
  • In the age when reviews are a Tweet away and websites such as TripAdvisor leave a long trail of guest comments, hoteliers are under increasing pressure to keep properties up to guests’ high standards. While a quick coat of paint or a new set of furniture can often keep a hotel looking great for a while, eventually every hospitality professional has to manage a major renovation. Ultimately, renovations will enhance your property’s value and improve guest experience, but the process can be chaotic as you try to provide a great guest experience during major construction. Read on...

Grace Kang
  • Eco-Friendly Practices
  • Bringing Hotel Owners Together to Establish Sustainability
  • It’s that time of year when everyone is working hard towards their ambitious new year’s resolutions. Here’s one more I would like to recommend hotel owners and operators to put on their list for 2017. Join the Hotel Owners for Tomorrow (HOT) coalition to help advance sustainability for the hotel community. HOT is a no-cost initiative, bringing hotel owners, hotel brands, management companies, industry bodies, and other supporters in hotel development to build awareness and get the important discussion of sustainability started among the hotel community. Read on...

OCTOBER: Revenue Management: Technology and Big Data

Gary Isenberg

Hotel room night inventory is the hotel industry’s most precious commodity. Hotel revenue management has evolved into a complex and fragmented process. Today’s onsite revenue manager is influenced greatly by four competing forces, each armed with their own set of revenue goals and objectives -- as if there are virtually four individual revenue managers, each with its own distinct interests. So many divergent purposes oftentimes leading to conflicts that, if left unchecked, can significantly damper hotel revenues and profits. Read on...

Jon Higbie

For years, hotels have housed their Revenue Management systems on their premises. This was possible because data sets were huge but manageable, and required large but not overwhelming amounts of computing power. However, these on-premise systems are a thing of the past. In the era of Big Data, the cost of building and maintaining an extensive computing infrastructure is incredibly expensive. The solution – cloud computing. The cloud allows hotels to create innovative Revenue Management applications that deliver revenue uplift and customized guest experiences. Without the cloud, hotels risk remaining handcuffed to their current Revenue Management solutions – and falling behind competitors. Read on...

Jenna Smith

You do not have to be a hospitality professional to recognize the influx and impact of new technologies in the hotel industry. Guests are becoming familiar with using virtual room keys on their smartphones to check in, and online resources like review sites and online travel agencies (OTAs) continue to shape the way consumers make decisions and book rooms. Behind the scenes, sales and marketing professionals are using new tools to communicate with guests, enhance operational efficiencies, and improve service by addressing guests’ needs and solving problems quickly and with a minimum of disruption. Read on...

Yatish Nathraj

Technology is becoming an ever more growing part of the hospitality industry and it has helped us increase efficiency for guest check-inn, simplified the night audit process and now has the opportunity to increase our revenue production. These systems need hands on calibration to ensure they are optimized for your operations. As a manager you need to understand how these systems work and what kind of return on investment your business is getting. Although some of these systems maybe mistaken as a “set it and forget it” product, these highly sophisticated tools need local expert like you and your team to analysis the data it gives you and input new data requirements. Read on...

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.