Security & Safety
Chad Callaghan
  • Security & Safety
  • Safeguarding Hotel Guests
  • Hotel Executives are not expected to be insurers of guests’ safety and security; however they do have a legal duty to provide reasonable measures for their protection. Decisions about security staffing or physical security measures should not be based solely on cost implications or occupancy levels, but instead should be based on a risk assessment that determines both the threats to the hotel and the vulnerabilities of the hotel. Only after knowing what the risks to the hotel are should mitigation measures be put in place. Mitigation measures need not be all encompassing, but instead may start with simple solutions and escalate as necessary. Read on...

Elizabeth  Johnson
  • Security & Safety
  • Well-Trained Employees Make Risk Management a Team Effort
  • Guest safety and security are not the sole responsibility of a property’s security or risk management team. Every hotel employee plays a role in maintaining the security of the property and its guests. Therefore, training in basic security awareness and response is a necessary component of every employee’s orientation and continued training, no matter what department they work in. Security training issues to be covered include protecting guests’ information and assets, recognizing and reporting unsafe conditions, fire prevention, and anti-terrorism awareness. Read on...

Steve Bobb
  • Security & Safety
  • Hotel Security – Keys to Safeguarding our Guests
  • Hotel security goes well beyond just protecting the property assets. Having a dependable, informed, alert and properly trained staff utilizing sound judgment that remains calm in a crisis is the foundation of good hotel security. But many other aforementioned tools and resources play a major role as well, including relying on employees and guests to assist in preventing many threats hotels face today. Read on...

Maurizio Manetti
  • Security & Safety
  • Analog or Digital CCTV Systems: Which one is right for your property?
  • Over the last several years, hotel security monitoring systems have evolved into useful tools that enhance overall safety and security. CCTV systems are of crucial importance when it comes to maintaining a secure property and providing safety for guests. New digital technology, such as high-definition and larger digital storage options have changed the way this technology can be used in these monitoring systems. Read on...

David Shephard
  • Security & Safety
  • Hotel Safety Lies in A Well Trained Staff
  • In a world of extremes the hotel executive isn’t immune regardless of the city or state they are located. As nightly news broadcasts provide the details of the latest flood or hurricane, terrorist threat, cyber attack or deadly food alert, the hotel executive must anticipate and plan for the unthinkable. Why, because it may unfortunately become a reality at the property or because the guests that are now checking into your hotel have just barely escaped with their lives, while losing all their worldly possession in their personal disaster. Read on...

Michael Khairallah
  • Security & Safety
  • Security: Lighting and Landscaping
  • Guest safety is a top concern in hotels but inadequate lighting or landscaping that can conceal perpetrators can reduce guest safety and increase hotel liability risks. This article points out some of the more common failings in lighting and landscaping designs and provides suggestions on improving security. It addresses lighting around the perimeter of hotel properties and especially parking lots and addresses the difficulties in providing attractive landscaping with good security. Read on...

Anthony C. Roman
  • Security & Safety
  • Boosting Margins: A Security Analysis
  • How often can we change an existing operational expense, into a cost saving enterprise? The security department is an often overlooked source of substantial expense reduction. It may pay for you to perform a cost-benefit analysis of security operations considering all related losses suffered across your business models. In this analysis, the associated insurance, legal, contractual and regulatory costs affected by these losses should be factored. The impact of negative press reports and its brand tarnishing effects can be quantified in lost revenue due to shifting customer loyalty as well. Read on...

Craig Schwab
  • Security & Safety
  • Access Control: Best Practices for After-Hours Operation
  • Hotels face a universal challenge: how to manage security without encroaching on guests’ privacy and experience. Hoteliers need to artfully juggle providing discreet security for their guests while ensuring that their stays are pleasurable. Due to their open-access nature, hotels present significant challenges to the management and security team. New York security professional, Craig Schwab’s article titled, “Access Control: Best Practices for After-Hours Operation” features tips for hotel management to implement as part of their business operations to ensure the safety and security of their guests, staff and visitors. Read on...

Michael Hymanson
  • Security & Safety
  • Hotel Security – Security Challenges and Solutions for Today’s Hotel Owners and Operators
  • This article identifies some of the risks that Hotel owners and operators face, and provides a guideline for Hotel Owners and operators to utilize various security measures to assist in identifying, preparing for and mitigating risk. Hotels and specifically hoteliers have been providing lodging and other hospitality services for guests for centuries. From humble beginnings as rests for pilgrims and other travelers to the gleaming mega structures that abound today, the most respected hoteliers provide not only comfort but one of the most important basic needs—safety. Read on...

Bernard Robinson
  • Security & Safety
  • Tis’ the Season to Be... Safe and Secure
  • Reviewing and employing proactive safety and security measures during the holiday season presents challenges within itself. This is magnified during holiday travels. Moreover, the security measures mentioned above are merely suggestions and are not intended to be official list of measures to take. Being aware of your surroundings, communicating with your family or travel companions and careful planning drives travel safety and security. Remember that the holiday is a joyous occasion, but security and safety must come first. Read on...

  • Security & Safety
  • CCTV in Hotels: How much is enough?
  • There is a constant reminder that video monitoring has become an important part of the business world and the hospitality industry is no exception. The constant bombardment of technology demonstrated in television programs and movies depict sophisticated monitoring and equipment that a large portion of the traveling public truly believes exists in every environment. As a result the demands for sophisticated Closed Circuit Television (CCTV) systems continue to challenge manufacturers and the industry is responding with impressive analytics and capabilities for all environments including hotels and resorts. Read on...

Edward Dublois
  • Security & Safety
  • Security: The Key to Return on Investment
  • There has never been a time more significant than the past 10 years that has caused many hotel and lodging professionals to move security up the line in terms of importance and criticality. Across the nation, substantial dollars are being spent to establish, upgrade or enhance security in a wide range of applications. Often these increased measures of security cameras, restricted access control, employee training, panic systems, covert surveillance and overall awareness incrementally decrease the risk and threat levels of a lodging or resort property. However, is there a possibility that these efforts can be further improved upon to deliver a greater return on investment? Read on...

Bruce  McIndoe
  • Security & Safety
  • “Please Do Not Disturb”: Request for Privacy or Early-Warning Sign?
  • Security personnel and electronic surveillance do not typically offer sufficient coverage of hotel premises. Hotel employees play an important and crucial role in hotel security as they interact with guests, visitors and vendors in the regular course of business. Staff may be trained to mindfully look out for, identify, and report suspicious activity, giving security staff and hotel management the necessary intelligence and early warning upon which they may act to prevent crime or attacks against the hotel or its residents. Read on...

Jim  Suggs
Marc Glasser
  • Security & Safety
  • Security and Safety Awareness: High ROI
  • The Security and Safety Awareness: High ROI article highlights advantages, challenges, and key elements of an effective hotel security and safety awareness program. When appropriately managed such a program equates to a high Return On Investment (ROI). Key program elements include: senior management buy-in; accountable program manager; adequate resources; accurate information and documentation; and communication, collaboration and training. These elements will contribute to high ROI by enhancing the protection of life; reducing or avoiding incident related injuries, reducing legal liabilities; safeguarding tangible and intangible assets, including enhancing the “hotel customer experience” which can have a significant impact on the hotel’s and corporate ROI. Read on...


NOVEMBER: Architecture & Design: Authentic, Interactive and Immersive

Brian Obie

When people arrive at a hotel they have usually traveled a long distance. They are typically tired and stressed to some degree or another depending on how easy or difficult the journey. When they finally come into our driveway and understand this is where they should be – with the valet right there ready to greet them – they get the sense that they can finally relax. There’s a huge sense of relief. They now can begin their business trip or holiday with the family knowing they will be rested and renewed. Read on...

Rob Uhrin

When you think of the word resort, what comes to mind? Upscale amenities such as white sandy beaches, luxury pools, first class dining and entertainment and the ultimate spa experience to name a few. The word “resort” probably does not conjure up images of urban cityscapes, or streets filled with busy pedestrians in business suits. There is a new class of resorts coming to the fore in the hospitality industry right now called urban resorts. This article will explore this new type of transformational city design and how to achieve it. Read on...

Vince  Stroop

In a time when experiences are moments-long and shared over Instagram by many users, it is hard to top the surprise factor when it comes to creating a new destination. Nor should we, as hotel designers, try. With the pace of changing trends that is being communicated to us by branding agencies, designing the next new thing can be tempting. But I am not sure that’s what guests genuinely seek. And judging from the rise of Airbnb, I may be right on my guess that guests want memorable, meaningful experiences, not more selfies. Read on...

Michael Tall

An urban resort is a property that connects guests to the unique and vibrant elements within a city and outside the hotel. The hotel itself acts as a concierge service, forming a direct link between the local community and those guests who crave localized and authentic excursions. With no signs of slowing down, the urban resort trend is here to stay, and hoteliers can successfully capitalize on this growing segment by keeping the guest experience in mind. At its core, an urban resort is a respite from daily life, offering guests the freedom to choose between relaxed disconnection or active participation within the local community. Read on...

Coming Up In The December Online Hotel Business Review

Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotel’s operation that isn’t touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law – real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott International’s acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important – the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding it’s much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.