Human Resources, Recruitment & Training
Paul Feeney
  • Human Resources, Recruitment & Training
  • Has the 'Net Made Old-Fashioned Recruiting Obsolete?
  • It seems to be an employer's dream come true: tens of thousands of resumes out there in cyberspace, waiting to be plucked. Need more? Then list your position on the Internet and They Will Come. Alas, while companies across the country have experimented and implemented electronic recruiting as a very beneficial and cost effective tool, results can be decidedly mixed for recruiting for all positions. In order to understand the potential and the pitfalls of on-line searches, those who are considering a cruise on the Internet may appreciate a few words of explanation first. Much of this business presence is found on the Internet, the "Yellow Pages" of cyberspace. All sorts of for-profit and nonprofit organizations have established Home Pages on the Web to promote their products and services (and, in some cases, to advertise for job applicants). Read on...

Paul Feeney
  • Human Resources, Recruitment & Training
  • The Dangerous Allure of Counter-Offers
  • Top executives agree that the "good old days" of rewarding employees for 35 years of loyal service are a thing of the past. Years ago, individuals who had experience at several companies were considered "job-hoppers". Potential employers wondered what was wrong with them and why they couldn't hold a job. Today, changing jobs has become a necessity if individuals expect to advance their careers. The very traits that made them unstable are now hallmarks of a well-rounded, ambitious and assertive professional. Change and its associated risks are never easy. To quit or not to quit is often a gut-wrenching decision - requiring careful consideration and soul-searching. Read on...

Jane Renton
  • Human Resources, Recruitment & Training
  • Training and Retaining the Right Staff
  • "Never relinquish clothing to a hotel valet without first specifically telling him that you want it back." Wits and wags throughout the ages have made much fun at the expense of hotels, usually for their failings. Oscar Wilde, while lying in a Parisian hotel, famously said, "Either that wallpaper goes, or I do." He died before the d'ecor was changed, or so the story goes. But, it is rare to find a joke about the failure of training. In suggesting that a hotel valet might need reminding to bring her clothes back, the American writer Fran Lebowitz may have made the only one about a subject that can be, after all, dreadfully dry. Or is it? Beyond someone simply looking for a bed for the night, the number one desire of most hotel guests, I believe, is to feel good. That may mean different things for different people but, overwhelmingly, it means, first and foremost, to be treated well, not by things but by people. Read on...

Michael Goldstein
  • Human Resources, Recruitment & Training
  • Seven Hot Trends in Management Techniques
  • We've equipped our stylish guest rooms with the most current, cutting-edge technology, provided unparalleled bedding made from the finest Egyptian cotton and luxurious spa-like guest baths and products. Yet all of those amenities and appointments can quickly dissipate in the eyes of our guests if they do not encounter employees who are responsive to their needs and sincerely hospitable. Simply put, it's paramount to remember that the most logical and practical way to outperform your competition is directly through your employees. They are the ambassadors for your hotel - and should be recruited and trained to complement and enhance your multi-million dollar assets. Read on...

Holly Stiel
  • Human Resources, Recruitment & Training
  • Make Training Stick: Coaching As a Strategy
  • Have you ever had an annual review and was surprised at the fact that your performance was not up to par? Have you ever given an annual review to a surprised and disappointed employee? All too often employees have no idea how their managers see them or what they can do to improve until it is too late. This practice of yearly or semi-yearly reviews that are subject to surprise is quite ineffective and uninspiring. Ongoing coaching is the perfect remedy. Many managers believe that they already coach, but all too often their idea of coaching is telling people what to do. Good coaching utilizes a specific set of questions and inspires self-discovery, resulting in employees taking personal responsibility for their behavior. Read on...

Jason Ferrara
  • Human Resources, Recruitment & Training
  • Capturing the Passive Jobseeker
  • So what exactly is the difference between a passive jobseeker and an active jobseeker? Active jobseekers are those who are consistently applying for positions networking constantly and vigorously sending out their resumes. According to a recent survey, 23 percent of hospitality workers identify themselves as active jobseekers. So what does all this mean to you, the hotel employer? In short, passive jobseekers make up a significant part of potential candidates, and therefore, are a critical component to your recruitment program. Read on...

Steven Belmonte
  • Human Resources, Recruitment & Training
  • What Have You Done For Your Hotel Employees Lately?
  • How often do you as a hotel owner or manager stop to help an employee who may be struggling to keep up with his or her day-to-day tasks? What have you done to motivate the employee who simply doesn't care about doing a good job or going the extra mile to please a guest because it's just a job, a way to collect a paycheck?. With no risk and no up-front-cost, hoteliers can increase a line-level employees' take-home pay by as much as $130 a month, provide better voluntary benefits to employees, and thus decrease employee turnover. Read on...


NOVEMBER: Architecture & Design: Authentic, Interactive and Immersive

Brian Obie

When people arrive at a hotel they have usually traveled a long distance. They are typically tired and stressed to some degree or another depending on how easy or difficult the journey. When they finally come into our driveway and understand this is where they should be – with the valet right there ready to greet them – they get the sense that they can finally relax. There’s a huge sense of relief. They now can begin their business trip or holiday with the family knowing they will be rested and renewed. Read on...

Rob Uhrin

When you think of the word resort, what comes to mind? Upscale amenities such as white sandy beaches, luxury pools, first class dining and entertainment and the ultimate spa experience to name a few. The word “resort” probably does not conjure up images of urban cityscapes, or streets filled with busy pedestrians in business suits. There is a new class of resorts coming to the fore in the hospitality industry right now called urban resorts. This article will explore this new type of transformational city design and how to achieve it. Read on...

Vince  Stroop

In a time when experiences are moments-long and shared over Instagram by many users, it is hard to top the surprise factor when it comes to creating a new destination. Nor should we, as hotel designers, try. With the pace of changing trends that is being communicated to us by branding agencies, designing the next new thing can be tempting. But I am not sure that’s what guests genuinely seek. And judging from the rise of Airbnb, I may be right on my guess that guests want memorable, meaningful experiences, not more selfies. Read on...

Michael Tall

An urban resort is a property that connects guests to the unique and vibrant elements within a city and outside the hotel. The hotel itself acts as a concierge service, forming a direct link between the local community and those guests who crave localized and authentic excursions. With no signs of slowing down, the urban resort trend is here to stay, and hoteliers can successfully capitalize on this growing segment by keeping the guest experience in mind. At its core, an urban resort is a respite from daily life, offering guests the freedom to choose between relaxed disconnection or active participation within the local community. Read on...

Coming Up In The December Online Hotel Business Review

Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotel’s operation that isn’t touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law – real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott International’s acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important – the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding it’s much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.