Insurance
John Welty
  • Insurance
  • Ancillary Services Can Bring New Profits, and New Risks
  • Hotels provide a variety and growing number of ancillary services from child care to swim lessons to spa treatments. With so many different services being offered in one hotel, it can become increasingly difficult for hotel owners and operators to make sure they have the right protections in place in case anything goes wrong. Unfortunately, when a hotel is providing day care services, youth related events or intimate spa services, among other things, risks abound. In this article, we talk about the insurance coverages hotel owners and operators should consider when they add additional service offerings to their suite of hotel guest services. Read on...

John Welty
  • Insurance
  • New Hotel Luxury Car Experiences
  • The opportunity to drive their dream car is on the bucket list of many. That goal can be checked off fairly easily these days as luxury car driver experiences are available through a variety of venues, including hotels and resorts. Dreamers no longer have to shell out hundreds of thousands to drive a Lamborghini; they can reserve a luxury suite at certain high-end hotels and enjoy the privilege of driving one for a few hours. Of course, for hotels and resorts offering this luxury service, new risks come with the experiences. In this article, we discuss what hotel and resort owners participating in these luxury driver experiences can do to make sure they have taken the proper steps to protect their guests, employees and their bottom lines. Read on...

John Welty
  • Insurance
  • Addressing Hotel Guest Discrimination Claims
  • Discrimination has been a hot topic in the news lately. The “Hate Has No Home Here” campaign, women’s marches, LGBTQ issues and Black Lives Matter protests are just a few examples of how Americans have been turning up the heat on what some view as existing but emerging threats to their race, gender, age, religion, or lifestyle. On the corporate side, the discrimination issue has left virtually no industry untouched. In this article, we will examine the impact of the topic of discrimination as it continues to gain steam in the hospitality industry, in particular. We will also discuss examples, insurance coverages available as well as risk management tips. Read on...

John Welty
  • Insurance
  • Insurance Coverage to Protect Hotels During Celebrity Events
  • “Who are you wearing?” will again be asked up and down the red carpet this year during Hollywood’s annual awards season. Big names in the fashion and jewelry world like Gucci, Carolina Herrera, Christian Louboutin, and Cartier are likely to be the answers. This may leave one to wonder - how are these high-value items protected when the celebrities are off the red carpet and back in their hotel rooms? And then, how do non-celebrity hotel guests ensure their higher value items are protected during their vacations and hotel stays? In this article, we discuss insurance coverages hotels provide or should consider providing to protect guest property. Read on...

John Welty
  • Insurance
  • Understanding the Financial Issues of a Business Interruption in the Aftermath of a Hurricane
  • Hurricanes can be frightening experiences, particularly for those on the coast. For hotels, which occupy much of the country’s coastal landscape, they can bring revenue to a halt. Business interruption coverage is key to help hotels get through these catastrophes without having to board up their businesses for good. In this article, we explore the ins and outs of business interruption coverage to help hotel owners question their coverage and ensure they have the protection they need to come out on top after a major loss. Read on...

David Quezada
  • Insurance
  • Keeping Hotel Staff Safe
  • More than three million workplace injuries were reported in 2014, according to the Bureau of Labor Statistics. Of these, 75 percent occurred in service industries, which includes hotels, restaurants and bars. Workplace injuries and illnesses can have many negative repercussions, including potential litigation, higher workers’ compensation premiums, employee turnover and low morale. Businesses with unsafe working conditions can also be subject to fines from the Occupational Safety and Health Administration (OSHA) – and the penalties for non-compliance just got a lot higher. Read on...

Philip J  Harvey
  • Insurance
  • Managing Special Events Without Spoiling the Fun
  • A city’s win of a major special event like the Republican or Democratic National Convention can mean a boon for the local economy, including the hospitality industry. Unfortunately, these days, it also means heightened security concerns. Whether here or abroad, acts of terrorism, bombings, and active shooter situations are a part of life and cannot be ignored. Hotels—particularly those in special event host cities, or those hosting large conventions or multiple conferences simultaneously—need a plan in place to reduce their risk exposure to these horrific events. By developing security action plans and reinforcing them, hotel management can be sure they are doing the best they can to protect their guests and business without spoiling the fun of these events. Read on...

Christopher  Bolger
  • Insurance
  • Adopting a Risk Mindset in Hotel Management
  • A good corporate culture of safety and risk management starts at the top and spreads to all staff until it is woven into the fabric of the hotel’s daily activities. An effective safety program holds everyone from executives to housekeeping staff accountable for implementation and execution of clearly defined safety procedures. Hotel staff need to be proactively thinking and talking about safety – immediately wiping up spills, reporting pot holes in the parking lot and cutting off bar guests who’ve had one too many, among other things. By creating and implementing a top-notch safety program and holding employees accountable to it, hotels can significantly reduce their risk exposure and save millions of dollars in avoidable claims or potential reputational damage. Read on...

Philip J  Harvey
  • Insurance
  • Complaints About Poor Water Quality in Pools and Spas Can Sink a Hotel
  • For hotel guests, a pool can be the most inviting amenity on the property. For hotel operators, pool safety is an ever-present source of liability. Risks go far beyond the possibility of water-related catastrophic losses such as drowning or serious injury in a diving accident. The water quality of a hotel’s pools and spas also poses significant safety issues. The Centers for Disease Control and Prevention (CDC) says recreational water illnesses (RWIs) are on the rise and can manifest in a variety of skin conditions and gastrointestinal, skin, ear, respiratory and eye infections. Additional exposures include the unintentional ingestion of water. Read on...

Philip J  Harvey
  • Insurance
  • What Hotels Need to Know to Protect Against Inevitable Data Breaches
  • When hotels are victims of data breaches, they take a hit to their reputation as well as to their bottom line. When they do not have a data breach response plan, proper security and a specialized insurance policy to adequately protect them, they find the consequences are even more severe. They struggle to respond quickly and accurately, and discover they are exposed to liabilities far beyond what they imagined. It’s time hotels large and small recognize and prepare for what’s happening in the hospitality industry. Read on...

Philip J  Harvey
  • Insurance
  • What Causes Hotel Claims and How to Prevent Them
  • Typically, when we attempt to control insurance claims costs in hospitality, we find ways to reduce the number of claims. That means yet another conversation about slips, trips and falls, the most frequent source of any insurance claim filed by a hotel. What about the most costly claims, the ones that draw settlements in the hundreds of thousands of dollars? Hotels must also reduce their exposure to risks that result in these sometimes catastrophic claims, from Legionnaires’ outbreaks to back strain injuries among hospitality staff. In this article, I will discuss five emerging risks and one all-too-familiar risk that generate costly insurance claims. Read on...

David DeMoss
  • Insurance
  • What Type of Insurance Broker Do You Have?
  • Insurance is one of the most vital elements in any risk management program. Due to the many potential liability and property incidents your hotel can face on a daily basis, insurance can help protect your business from physical and financial loss. With such a high degree of importance placed on your policy, it only makes sense to take a close look at the broker presenting it. Are you trusting the protection of your business to the right professional? Read on...

Christopher  Bolger
  • Insurance
  • Bed Bugs Can Be Found Anywhere: Is Your Hotel Protected?
  • Bed bug infestations and the resulting liability can strike any hotel, no matter how high-end and reputable. Hotel guests around the country are reporting being bitten by bed bugs and are filing claims seeking compensation for insect bites and ruined hotel stays. Reviews can turn a guest’s complaint about bed bugs on a travel website into a viral public relations nightmare. This article provides a detailed overview of what you need to know about bed beg insurance claims, infestation remediation and how to soften the impact of alleged infestations. Read on...

Christopher  Bolger
Christopher  Bolger
  • Insurance
  • Liquor Liability: How to Reduce Your Risk
  • Serving liquor is risky business. According to the Centers for Disease Control and Prevention (CDC), there were 88,000 alcohol-related deaths each year from 2006 to 2010, and MADD reports 28 people die each day as a result of drunk driving accidents. Like all businesses that serve alcohol, the hospitality industry must be concerned about these trends and their liquor liability exposure. Read on...

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NOVEMBER: Architecture & Design: Authentic, Interactive and Immersive

Eric Rahe

The advent of social media brought with it an important shift in the hospitality industry. Any guest’s experience might be amplified to thousands of potential customers, and you want to be sure that your hotel stands out for the right reasons. Furthermore, technology has increased competition. According to Euromonitor International, the travel industry will have the highest online payment percentage of any industry by 2020, often occurring through third-party sites that display your competitors alongside you. As a result, many hoteliers are looking to stand out by engaging customers and the experience has become more interactive than ever. Read on...

Pat Miller

Even the most luxurious hotel has a finite budget when it comes to the design or re-design of hotel spaces. The best designers prioritize expenses that have the biggest impact on guest perceptions, while minimizing or eliminating those that don’t. This story will focus on three blockbuster areas – the entry experience, the guest room, and the public spaces. This article will focus on these three key areas and shed light on how the decision making process and design choices made with care and attention can create memorable, luxe experiences without breaking the bank. Read on...

Patrick Burke

For over 35 years, American architect Patrick Burke, AIA has led Michael Graves Architecture & Design to create unique hospitality experiences for hotel operators and travelers around the globe, in Asia, Europe, the U.S. and the Middle East. As the hospitality industry has shifted from making travelers feel at home while away to providing more dynamic experiences, boutique hotels have evolved to create hyper local, immersive environments. Having witnessed and contributed to the movement, Burke discusses the value of authentic character that draws on physical and social context to create experiences that cannot be had anywhere else in the world. Read on...

Alan Roberts

More than ever before, guests want and expect the design of a hotel to accurately reflect its location, regardless of whether they visit a property in an urban center, a historic neighborhood or a resort destination. They also seek this sense of place without wanting to sacrifice the level and consistency of service they’ve come to expect from a beloved hotel brand. A unique guest experience is now something expected not just desirable from any hotel wishing to compete in the world today. A hotel’s distinctive design and execution goes a long way to attracting todays discerning customer. Read on...

Coming Up In The December Online Hotel Business Review




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Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotel’s operation that isn’t touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law – real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott International’s acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important – the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding it’s much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.