Ms. Mangal

Sapna Mehta Mangal

Associate Professor, School of Hospitality Management

Kendall College

Sapna M. Mangal, an Associate Professor in the School of Hospitality Management brings more than two decades of international hospitality and teaching experience to Kendall College, Chicago. She earned a M.S. in Hotel and Restaurant Management with a minor in Marketing in 1994 at University of North Texas. She returned to Singapore and was gainfully employed as a Program Manager for an Irvine, California-based multi-national, hospitality marketing consulting firm. She undertook consulting projects with Pan Pacific Kuala Lumpur, Pan Pacific Singapore, Omni Marco Polo Singapore, Djakarta Hilton, and the Shanghai Hilton.

Ms. Mangal received her MBA from University of Houston Clear Lake with a Management Information Systems concentration. She joined Kendall College’s School of Hospitality Management in 2004 and currently teaches hospitality marketing, e-marketing, strategic management, services marketing, service operations management and Information management.

She is the recipient of the “Best Paper” award that she co-wrote on Sustainable Event Marketing. The paper “Sustainable Event Marketing in the MICE Industry: A Theoretical Framework.” was published in the Journal of Convention and Event Tourism. She has also contributed to the India Student Guide, an international student education publication.

Ms. Mangal is the faculty advisor for Eta Sigma Delta (ESD) an International hospitality management honors society. She has presented at various industry events, like the Motivation Show, Professional Conference Management Association’s annual meeting and Kendall College TALK conference. She actively participates in hospitality industry professional conferences, trade shows and expositions. She served on the HSMAI IL Chapter Board as the Vice President of Student Affairs from 2010-13. She is a member of I-CHRIE and also serves on a myriad of academic committees at Kendall College.

Please visit http://www.kendall.edu for more information.

Ms. Mangal can be contacted at 312-752-2404 or sapna.mangal@kendall.edu

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.