Ms. Mangal

Sapna Mehta Mangal

Associate Professor, School of Hospitality Management

Kendall College

Sapna M. Mangal, an Associate Professor in the School of Hospitality Management brings more than two decades of international hospitality and teaching experience to Kendall College, Chicago. She earned a M.S. in Hotel and Restaurant Management with a minor in Marketing in 1994 at University of North Texas. She returned to Singapore and was gainfully employed as a Program Manager for an Irvine, California-based multi-national, hospitality marketing consulting firm. She undertook consulting projects with Pan Pacific Kuala Lumpur, Pan Pacific Singapore, Omni Marco Polo Singapore, Djakarta Hilton, and the Shanghai Hilton.

Ms. Mangal received her MBA from University of Houston Clear Lake with a Management Information Systems concentration. She joined Kendall College’s School of Hospitality Management in 2004 and currently teaches hospitality marketing, e-marketing, strategic management, services marketing, service operations management and Information management.

She is the recipient of the “Best Paper” award that she co-wrote on Sustainable Event Marketing. The paper “Sustainable Event Marketing in the MICE Industry: A Theoretical Framework.” was published in the Journal of Convention and Event Tourism. She has also contributed to the India Student Guide, an international student education publication.

Ms. Mangal is the faculty advisor for Eta Sigma Delta (ESD) an International hospitality management honors society. She has presented at various industry events, like the Motivation Show, Professional Conference Management Association’s annual meeting and Kendall College TALK conference. She actively participates in hospitality industry professional conferences, trade shows and expositions. She served on the HSMAI IL Chapter Board as the Vice President of Student Affairs from 2010-13. She is a member of I-CHRIE and also serves on a myriad of academic committees at Kendall College.

Please visit http://www.kendall.edu for more information.

Ms. Mangal can be contacted at 312-752-2404 or sapna.mangal@kendall.edu

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.