Ms. Mangal

Sapna Mehta Mangal

Associate Professor, School of Hospitality Management

Kendall College

Sapna M. Mangal, an Associate Professor in the School of Hospitality Management brings more than two decades of international hospitality and teaching experience to Kendall College, Chicago. She earned a M.S. in Hotel and Restaurant Management with a minor in Marketing in 1994 at University of North Texas. She returned to Singapore and was gainfully employed as a Program Manager for an Irvine, California-based multi-national, hospitality marketing consulting firm. She undertook consulting projects with Pan Pacific Kuala Lumpur, Pan Pacific Singapore, Omni Marco Polo Singapore, Djakarta Hilton, and the Shanghai Hilton.

Ms. Mangal received her MBA from University of Houston Clear Lake with a Management Information Systems concentration. She joined Kendall College’s School of Hospitality Management in 2004 and currently teaches hospitality marketing, e-marketing, strategic management, services marketing, service operations management and Information management.

She is the recipient of the “Best Paper” award that she co-wrote on Sustainable Event Marketing. The paper “Sustainable Event Marketing in the MICE Industry: A Theoretical Framework.” was published in the Journal of Convention and Event Tourism. She has also contributed to the India Student Guide, an international student education publication.

Ms. Mangal is the faculty advisor for Eta Sigma Delta (ESD) an International hospitality management honors society. She has presented at various industry events, like the Motivation Show, Professional Conference Management Association’s annual meeting and Kendall College TALK conference. She actively participates in hospitality industry professional conferences, trade shows and expositions. She served on the HSMAI IL Chapter Board as the Vice President of Student Affairs from 2010-13. She is a member of I-CHRIE and also serves on a myriad of academic committees at Kendall College.

Please visit http://www.kendall.edu for more information.

Ms. Mangal can be contacted at 312-752-2404 or sapna.mangal@kendall.edu

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.